Question Screen burn in after just 1 day

[reutermuerte]

Anyone else seeing burn in problems with their GW4C?
I had it for just 1 day and this is the screen burn in I'm getting already.
Set to auto-brightness and AOD on.

There's also the issue of the 20mm band's not fitting, but that's another problem.

Galaxy Watch 4 Classic Problems

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[caesium2]

Wow, at first I thought it can't be, but your photos...
I guess you should get a replacement. Could it be a faulty screen?
I mean it looks like a bright AOD. Did you use it in a bright environment? But after 1 day, I think it should not look like this.

 

[reutermuerte]

Wow, at first I thought it can't be, but your photos...
I guess you should get a replacement. Could it be a faulty screen?
I mean it looks like a bright AOD. Did you use it in a bright environment? But after 1 day, I think it should not look like this.

Working with Samsung to get a replacement (or I'll just return and buy a new one).
My guess is I just got a lemon. The AOD doesn't seem to dimmvery much at all. And it always seems to want to be much brighter than it needs to be (in comparison to all the other smartwatches I've owned)

 

[jonstatt]

Working with Samsung to get a replacement (or I'll just return and buy a new one).
My guess is I just got a lemon. The AOD doesn't seem to dimmvery much at all. And it always seems to want to be much brighter than it needs to be (in comparison to all the other smartwatches I've owned)

This is the second report of this. I assume its a firmware bug. The screen should go to greyscale, dim and low refresh frequency. I guess it's not going into these three settings and killing the display. How embarrassing for Samsung!

Just tried both of mine and it is not right. The orange notification dot remains full brightness and saturated. AOD looks wrong to me.

 

[Trekker56]

Is the watch lugs being less than 20mm a wider issue? I don't have calipers to measure.

It would suck if I can't use all the bands I have ordered.

 

[reutermuerte]

Is the watch lugs being less than 20mm a wider issue? I don't have calipers to measure.

It would suck if I can't use all the bands I have ordered.

Seems to be pretty common.

 

[y2kbadbug]

just came to say, my watch did the same exact thing, as I mentioned on Reddit: https://www.reddit.com/r/GalaxyWatch/comments/pifha5
I am doing a warranty claim with Samsung for this.

 

[Xzey]

After 3 days. AOD and auto-brightness.

 

[RieGo]

wtf. these screens are broken.
screen lighting up where it should be black is kinda the opposite of oled "burn in"
let's hope the issue doesn't affect too many users

 

[Denska]

Hello. I have the same issue with gw 4

 

[SirDigitalKnight]

Any reports of the GW4 standard showing this problem or is it only on the Classic? They both use the same screen correct?

 

[frea]

It really is a shame what poor quality samsung dares to ship out to customers!

But what makes me even more angry are all the fanboys that defend samsung no matter what and always try to blame users for their hardware and software issues even though it´s clear that it´s just a faulty/unfinished product...

In the other thread there really have been people blaming the user for their burn-in issues for "setting the brightness wrong"... On a finished device there should never be a user setting that could damage a device permanently....

 

[sesnut]

It really is a shame what poor quality samsung dares to ship out to customers!

But what makes me even more angry are all the fanboys that defend samsung no matter what and always try to blame users for their hardware and software issues even though it´s clear that it´s just a faulty/unfinished product...

In the other thread there really have been people blaming the user for their burn-in issues for "setting the brightness wrong"... On a finished device there should never be a user setting that could damage a device permanently....

like 5 people got a bad watch while everyone elses is fine dood

 

[frea]

like 5 people got a bad watch while everyone elses is fine dood

So you would really dare to set your watch to max brightness with AOD on for a week?

 

[Denska]

So you would really dare to set your watch to max brightness with AOD on for a week?

In my case it was auto brightness and screen burn in for about one day

 

[y2kbadbug]

In my case it was auto brightness and screen burn in for about one day

Yeah. I love how these guys are trying to blame us. My watch was set to the default display settings with AOD on. My GW and GW3 had the same settings and never had this problem. This is my 4th smart watch, first being that LG one that came out in like 2016

 

[y2kbadbug]

Samsung just sent me an email saying they are shipping my device back unrepaired. I'm trying to find out what the hell is going on.

EDIT: Samsung sent that email automated because they determined to just send me a brand new replacement.

 

[y2kbadbug]

I have a status update. Samsung will not replace the watch, they are only offering me a refund. I'm livid at this.

 

[kodiak799]

I have a status update. Samsung will not replace the watch, they are only offering me a refund. I'm livid at this.

Ummm, so you take the refund and buy a new watch. What's the difference?

 

[emreLP61]

My watchface of my gw4 classic literally burn in in 5 hours with AOD and automatic brightness. I also got called from 1000000
But I contacted Samsung and they told that I can send the watch back and receive a brand new one