Screen Coating Issues - Please Check Yours and Post Here!

[sladflob]

I've had my phone since Monday and have been noticing these two horizontal lines on my phone screen - one on the top left of the screen and the other bottom right. If I wipe them off they virtually disappear, but if I then put my finger over them they come back straight away. I think these are defects in the coating of the screen so that these regions attract fingerprints/oil etc more than the rest of the screen. Here are some pictures:

https://www.dropbox.com/s/2w6pcsrmm8d4b31/DSC_0416.JPG?dl=0
https://www.dropbox.com/s/zv68silgavv80q7/DSC_0417.JPG?dl=0

I have been extremely careful with my phone and haven't done anything that should have caused this to happen. Anyone else noticed anything similar?

 

[mcrane1981]

I had exactly the same issue in exactly the same places! My thoughts were that it was glue from the build process! Anyway I returned it to the store and they gave me a new one!

H815 UK

 

[sladflob]

I had exactly the same issue in exactly the same places! My thoughts were that it was glue from the build process! Anyway I returned it to the store and they gave me a new one!

Wow, good to hear I'm not the only one. The placement of the lines seems to suggest the screen was maybe passed through rollers during manufacture and these damaged the coating.

I too wasn't sure whether the marks were residue or missing parts of the coating. To test this, I applied a few small drops of water to the screen and they bead into nice droplets where the coating is intact, but when I apply water to the affected areas it spreads out along the line, kept in by the coating outside the region. Here's a picture: photo on dropbox

This is pretty conclusive as far as I'm concerned. I hope the online store I bought my phone from is happy to replace it!

 

[the_scotsman]

Me too! (P.S. Hi Whirlpoolian )

I edited your thread title to try to attract others, hope you don't mind.

I thought I had dropped it on the screen and caused it. But I know I haven't dropped of bumped it on the screen.

So I think for sure this proves it's a flaw. Let's see who else has this, and what we can possibly do about it.

Please post which version of G4 you have so we can see if there are any patterns.

Mine is the 815 from Taiwan. I've wet the screen to highlight where they are on mine.

I've contacted the place I bought mine from to see what they make of it, as I feel this is a manufacturing flaw that should be replaced.

 

[sladflob]

Yep, mine's an 815 from Taiwan too.

Another very easy way to check is to wipe the screen clean and then fog it with your breath. The affected regions show up very clearly.

I've also contacted the place I bought mine from... haven't heard anything back yet, I guess because it's the weekend.

 

[Piko1945]

Yeah. I've had it too. But mine is on right top, and right bottom.
I will try to go to LG service center in Monday. Mine in the dual Sim version.

 

[Nick L]

Not seeing it on my H811 from Korea. Tried both the fingerprints and the water drops and couldn't find anything. (For some reason my breath won't fog up the screen - maybe I'm a zombie or something? )

 

[Jay Rock]

Mine seems flawless. Yay.

 

[mcrane1981]

Hopefully you guys will be as lucky as I was and get a replacement! If not, you might wanna try seeing if this or something similar works!
http://www.amazon.co.uk/gp/aw/d/B00...ic+coating&dpPl=1&dpID=41z3i5dEXnL&ref=plSrch

 

[WhiteHartMart]

I had the same issues on my O2 UK handset. Lines across the screen equal distance from top and bottom.

Mine got swapped out at my door for a replacement which is perfect.

Sent from my LG-H815 using Tapatalk

 

[aaronrw]

LG quality control seems lacking on the g4. I've owned several LG devices from the og optimus to the flex and g3. Usually this isn't prominent in LG threads

Sent from my LG-H811 using Tapatalk

 

[quim135]

Same probleme over here... one line on the top left corner and 2 more on the right one...

 

[Nukewire]

I have the same issue, I got it home from buying it and thought I had somehow already scratched it... I've been kicking myself for a week now thinking how dumb I was. Time to take it back to tmobile today.

 

[shook187]

I have the same issue, I got it home from buying it and thought I had somehow already scratched it... I've been kicking myself for a week now thinking how dumb I was. Time to take it back to tmobile today.

Let me know how that goes. T Mobile stores are a ***** to get a phone returned.. Even when the phones are obviously flawed they'll try to warranty exchange it or tell you to pay the 50 dollar restocking fee.

Sent from my LG-H811 using Tapatalk

 

[Bogega]

Same problem. Those lines appeared on 3rd day of usage. There's at least 7 or so users who have the same defect with their screens on russian phone community 4pda.ru
I'm currently trying to convince the seller that it is a production defect so that I can have the phone returned... It's not an easy thing to do in Russia but I will do my best.

 

[a22matic]

Wow, thanks for the thread. I checked and I have two lines, one at the top and one at the bottom. Didn't notice it on day 1. I have the 815 from Clove.

Sent from my LG-H815 using Tapatalk

 

[tripex2k]

Hm, maybe someone should make a list which modells from which reagion are having this problem. I have several G4s here and none has this issue, H815 o2 DE (Germany) batch. This batch was released just around the 8. june, o2 customers in Germany had to wait until then to get the phone, maybe it is only in the first production batch of the G4s.

 

[a22matic]

I just shipped mine back to Clove. Will get a new one sent once they receive it.

Sent from my LG-D850 using Tapatalk

 

[quim135]

Today i recivied a call from LG. I wil have a replacement in a few days when they confirm its a fabrication deffect.

 

[player911]

Wow. I would totally send that back.

I have a Verizon G4 and the screen is fine. This is probably for the 815 international models