Screen doesn't turn off

[qsec]

Hi,

Just swapped my note to a Lumia. Running 12070.
I got this issue that the screen don't turn itself off when i leave the phone alone.

The time is set to one minute but nothing happens after that. If i reboot the phone it will work a couple of times as usual, but then after a bit it is the same again.

I have done several factory resets withot any luck. Btw there is something really strange with the factory reset. When i start the phone up after the reset it remembers my Nokia account name? How could that be so? It's like the reset isn't quite resetting everything.

Any ideas?

Thanks.

EDIT:

*facepalm to myself* found the error...
The camera button was half pressed down by the softcover. Now the screen functions normally

But the mystery with remembering my Nokia account after factory reset is still a big ???

 

[fabulous69]

soft reset with hardware button, or hard reset with phone menu?
if you really want to hard reset it, try this, hardware method:

presse volume down+power+camera 5 sec together, wait the vibration.
then stop pressing only power button but keep pressure on volume - and camera, wait reboot

tell us

 

[qsec]

soft reset with hardware button, or hard reset with phone menu?
if you really want to hard reset it, try this, hardware method:

presse volume down+power+camera 5 sec together, wait the vibration.
then stop pressing only power button but keep pressure on volume - and camera, wait reboot

tell us

Actually i have tried both methods with the same result.
Very wierd.