Screen goes black when calling or getting called

iPlayPingPong

New member
Dec 15, 2019
2
0
0
Hi.
I got this phone about 5 months ago, and i was not regularly using it to make phone calls... but unfortunately now i have to, since i smashed my main phone.
Anyway, it worked perfectly until last week.
Now, whenever i get called, or i'm trying to call someone, the display goes black. I cannot see who's calling and cannot answer the call, unless i drag the drop-menu (usually notifications are displayed there) from the top; and if i'm the one trying to call someone, the moment i press call the screen goes black and cannot use the phone until either the person answers and then hangs up, or i have to wait for that robot to finish it's speech ...
Games like CoD mobile and Lineage Revolution work fine, but i need to be able to use the phone now :((

This morning i whipped the device clean, but it still does the same.
Please help.
Thank You.
 

bezzer8812

Member
Dec 6, 2019
12
3
0
32
I had the same problem turned out to be the glass screen protector I was using, if your using one take it off and try calling someone.

Sent from my NX629J using Tapatalk
 

benc51

New member
Sep 11, 2013
3
0
0
Clarence Center, NY
Do not buy the tempered glass screen protector from Nubia for the 3/3S. Customer service has admitted it interferes with proper operation of the proximity sensor.

Red Magic (Red Magic)

Jan 9, 22:37 CST

Hello, thank you for your contact. After attaching the tempered film, it will have a slight impact on the proximity sensor of the mobile phone. It is recommended not to paste the tempered film.
 

bezzer8812

Member
Dec 6, 2019
12
3
0
32
Do not buy the tempered glass screen protector from Nubia for the 3/3S. Customer service has admitted it interferes with proper operation of the proximity sensor.



Red Magic (Red Magic)



Jan 9, 22:37 CST



Hello, thank you for your contact. After attaching the tempered film, it will have a slight impact on the proximity sensor of the mobile phone. It is recommended not to paste the tempered film.
Wow they made the same error even on the s variant I have a feeling there going to have low repeat customers I for one won't being buying anything from them again.

Sent from my NX629J using Tapatalk