Screen goes black while in call

[vigorito]

Hi,anyone have this issue in the moment when start ringing on the other side,screen goes black i can wake it up only by double pressing the camera key,i read that this is common issue with xz2 phones someone has report that changing the stock dialer is making this problem goes away but not in my case,i check sensors in diagnostic menu phone says diagnostic is ok,im not using any screen protectors or covers and nothing is covering the sensors,i did full factory reset and having the same problem again,i dont have a warranty on it so any susggestion would be great.

 

[cakeforcat]

It happened to me before once ot twice too. I think it is tied to a problem with touch while receiving calls that has it's own discussion on the Sony forums. I captured a screenshot of the problem occuring. (touch was not working until i restarted the screen)

 

[vigorito]

No,the problem is happening only when im making calls,reciveing call are fine

 

[cakeforcat]

Nevermind then

 

[Outpapa]

Hello,

I have the same issue, during a call the screen sometimes goes black like it was locked but then it lights up when I presse the ower button twice. That's strange but I think this is a software problem, since everything else is working well.

 

[vigorito]

Basic function doesent work calling,no words