Screen/GPU problem on my Rog 3 - Need advice

[bonfilet]

Hi guys,

I just bought an Asus Rog 3 in "used like new condition" and I am experiencing glitches on my screen. Here is a screen recording of a site I experienced this at its worst:

This also happens if I am on a video call and at the same time I am browsing on google.com

I've also experienced this (in a minor way) while playing Call of Duty. Is it a minor glitch? Can it be corrected via a software update or is this a hardware problem? Is it a settings issue? Do I need to send the phone back?

Any help is appreciated.

 

[YeepYeep]

Is the question really serious?

 

[bonfilet]

Is the question really serious?

Why would it not be?

 

[YeepYeep]

Why would it not be?

Okay, to be honest this don't look like a software issue.
Or something that can be fixed with an update. It looks like an hardware failure.

 

[Rezrex]

Okay, to be honest this don't look like a software issue.
Or something that can be fixed with an update. It looks like an hardware failure.

If it were hardware failure then the screen recorder would not pick it up. not ruling hardware out completely but it is a software problem

 

[Rezrex]

If a clean flash using the unbrick firmware does not correct the problem definitely send it back

 

[bonfilet]

I factory reset it and I can't seem to find the glitch again. I video called for 20 minutes and browsed at the same time and nothing happened. I just hope nothing comes up in the future because of this.

 

[Rezrex]

Shouldnt, if it hasnt happened since the factory reset you should be in the clear.... software issue like I said.