Screen locks up

[jayshocka]

Anyone else? I push the power button to turn the screen on and the soft keys light up and no screen. It has been happening every couple of hours for the past 3 days. Any ideas or suggestions?

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[Mes3]

Never had it happen to me. There's a new update seeding out. Maybe that will help? Have wiped your cache? I had to do that after a factory reset to get my WiFi working correctly.

 

[jayshocka]

Got the update has not happened today the only thing I can figure at this point is I had cellular back up set up on Google photos turned that of and SEEMS to have helped

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[marcram]

Yes, super annoying, HTC and Sprint should address

Any progress on a solution? Please acknowledge with a comment on my YouTube video. With a rooted rom, the screen blackout issue causes a reboot. My phone is barely usable at this point. Blackouts happen randomly and can hardly unlock it. About to send it back to HTC as sprint wants to charge me 75 bucks to look at it.

Search, HTC Bolt blackout problem, I'm not allowed to post links here.

Hopefully can be fixed in software.

Anyone else? I push the power button to turn the screen on and the soft keys light up and no screen. It has been happening every couple of hours for the past 3 days. Any ideas or suggestions?

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[jayshocka]

Since I posted I have taken the update cleared cache and turned google photos settings to insult update on Wi-Fi when charging I have not had any issues since those 3 things

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[marcram]

I just cleared cache and disabled photo uploading. How did you figure it was google photos? I'll report back.

---------- Post added at 06:16 PM ---------- Previous post was at 06:10 PM ----------

Still having the problem after the suggestions. Blacks out on pretty much any long press: to drag an icon,swype, etc.

 

[jayshocka]

Mine did not black out I was only having an issue with the screen not waking up

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[jayshocka]

I noticed that it happened again and when the screen turned on the camera was open. I have removed the camera from my lock screen short cuts... Will report back

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[marcram]

Keep me updated. I turned off all screen gestures and unlock screen options.

 

[jayshocka]

Happened 2x today just a thought I noticed that the edge of my screen protector is covering half way on the front facing camera will change it when I get home. Perhaps messing with the sensor????

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[marcram]

My bolt has no case, still happens.

---------- Post added at 04:04 PM ---------- Previous post was at 03:59 PM ----------

I also disabled auto brightness, but didn't help. Ran in safe mode, didn't help. But it never messed up in boatloader menu, so perhaps software issue. If there is stock android Rom without sense that can run on bolt, I'd like to load it to see if problem is still there. Is there one?

---------- Post added at 04:07 PM ---------- Previous post was at 04:04 PM ----------

Does your problem seem like this?

 

[jayshocka]

Mine has never turned itself off I only have a an issue with the screen not waking up

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[jayshocka]

Nope

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[Motfiamike]

Anyone else? I push the power button to turn the screen on and the soft keys light up and no screen. It has been happening every couple of hours for the past 3 days. Any ideas or suggestions?

I had a similar issue, mine went crazy and was rebooting randomly thought out the day as well though. I never rooted or anything. I ended up sending it back to HTC they have had it for a week and it's still "in repair". I started to tap the back of the phone when the screen wouldn't turn on and it eventually would work for whatever that's worth

 

[marcram]

I narrowed the problem down. Any firm press or swipe on the upper half of the screen blacks out the screen and can cause a reboot. Also sending or back to HTC. Luckily I have a backup phone.

 

[jayshocka]

I had a similar issue, mine went crazy and was rebooting randomly thought out the day as well though. I never rooted or anything. I ended up sending it back to HTC they have had it for a week and it's still "in repair". I started to tap the back of the phone when the screen wouldn't turn on and it eventually would work for whatever that's worth

Did you get your phone from HTC or sprint

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[Motfiamike]

I bought it through sprint

 

[jayshocka]

And you still had to send to HTC?

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[marcram]

Got mine through Sprint too. Here is another video of the problem

---------- Post added at 07:25 PM ---------- Previous post was at 07:24 PM ----------

Sprint warranty is like 20 days. HTC warranty is longer.

 

[jayshocka]

Mine does not do that at all. Only has issues waking up

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