Screen Response Problem

[rwolfe88]

I have a Zagg Glass curve elite never had any issues nor does it feel like it is separating from the phone screen. My issue is when using the keyboard is when i really notice it using the 0 P L Backspace and Enter it is not as responsive as the rest of the keyboard sometimes i have to go back or hit the button again it was not always like this only until recently

Things i have tried are:

Using the dialer code and testing screen calibration

Tried a different keyboard

Wiped cache

checked for updates


So is there another step to try before i go the route of factory reset but i have everything where i like it i will do it as a last resort. I could peel off my tempered glass and see if it fixes it before i reset it but then i have to request a replacement from Zagg


Just looking to see if there is anything i missed or if anyone else had issues with the zagg tempered glass over time

 

[JerseyFF]

Just got my Note 8 four days ago. Held off a day or two before putting my Zagg InvisibleShield (glass curve elite) because I wanted to enjoy the naked screen...

I installed the Zagg threw days ago...the change in screen responsiveness/sensitivity is appalling. I noticed a substantial issue with the keys on the right side of the keyboard as you mentioned.

I feel this is 100% the result of the screen protector. There were no bubbles, it looked like a perfect install.

I have reached out to Zagg Support for answers. I will keep this threat updated with their response.

 

[Jammol]

It's definitely the protector. It's not just the zag ones though. All of them do it but we just don't notice at first. I've ended ripping them all off. It just gets worse as you continue to use it.

 

[sefrcoko]

It's definitely the protector. It's not just the zag ones though. All of them do it but we just don't notice at first. I've ended ripping them all off. It just gets worse as you continue to use it.

It's many, but not all protectors... I've had mine (not a zagg) 3 months and there have been no touchscreen issues or lifting issues.

 

[Jammol]

It's many, but not all protectors... I've had mine (not a zagg) 3 months and there have been no touchscreen issues or lifting issues.

Which one do you have?

 

[rwolfe88]

I just ordered a Whitestone dome should be here tomorrow

 

[sefrcoko]

Which one do you have?

Whitestone...I know some reported issues, but it's been good to me so far. I tried a few others that I ripped off within 5min lol.

 

[JerseyFF]

Zagg response as follows...

Hello [redacted]

Thank you for contacting ZAGG! My name is [redacted], and I appreciate the opportunity to assist you.

I'm sorry you're having lowered sensitivity with that InvisibleShield!

Please use this free shipping code to order a replacement. This code will override the cost of shipping the replacement to you. Please note, our Unique Shipping Codes are case sensitive and must be entered exactly as we provide them to you. Additionally, they can only be used for the lowest ship method available.

Unique Shipping Code: [redacted]

I do recommend when you get the new one installed that you let it sit overnight without using it or putting it in your pocket so that the adhesive can bond better in the installed position. Sometimes if you start using it right away the adhesive can become loose and lift away from the phone causing that lowered responsiveness. This is a bit more likely with that phone due to the curved edge of the phone and the fact that the adhesive is around the outside edge of the InvisibleShield. Another thing that might help is to adjust the sensitivity settings on the phone itself.

 

[JerseyFF]

Well the second one was a little better, they are now replacing the second one with a Glass Curve Elite model. Difference being the Elite model has adhesive on the whole screen protector whereas the Glass Curve only has adhesive on the edges.