Screen stuck at 0% but says it's set at 100%

[PitbullKemo]

My Moto G6 play was a great phone until a few mins ago the screen was nice and bright then all of a sudden my screen wouldn't turn on, or anything for that matter. So I plugged it in to see if it had died, the only thing I got it to do was blink a white led at me.then all of a sudden the screen came on but the only way I can see it is too take it into a pitch black room and the brightness is set at 100%. What can I do?

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[ninjakira]

My Moto G6 play was a great phone until a few mins ago the screen was nice and bright then all of a sudden my screen wouldn't turn on, or anything for that matter. So I plugged it in to see if it had died, the only thing I got it to do was blink a white led at me.then all of a sudden the screen came on but the only way I can see it is too take it into a pitch black room and the brightness is set at 100%. What can I do?

Sounds like you have auto brightness on. Just go into the settings and display and look for the option to turn of autobrighness then set the brightness to your desired one

 

[PitbullKemo]

Sounds like you have auto brightness on. Just go into the settings and display and look for the option to turn of autobrighness then set the brightness to your desired one

Okay but how is the auto brightness going to affect when the phone is shut off and then turn back on the brightness doesn't change it stays at like pretty much 0%

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[PitbullKemo]

Sounds like you have auto brightness on. Just go into the settings and display and look for the option to turn of autobrighness then set the brightness to your desired one

I just checked and I turned it adaptive brightness on and it didn't get no Rider it stayed right where it was at

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[PitbullKemo]

Sounds like you have auto brightness on. Just go into the settings and display and look for the option to turn of autobrighness then set the brightness to your desired one

Okay my wife just informed me that apparently it shuts off on its own and the screen will blink out also

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[ninjakira]

Okay but how is the auto brightness going to affect when the phone is shut off and then turn back on the brightness doesn't change it stays at like pretty much 0%

It also sounds like your phone died.... And if you haven't turned auto brightness off it might possibly will automatically set your screens brightness depending on your lighting...

---------- Post added at 02:43 AM ---------- Previous post was at 02:41 AM ----------

Hmmmm. Is your device bootloader still locked? honestly if it is just do a warranty replacement tbh

 

[PitbullKemo]

Yes it's still locked, and that definitely sounds like a winner, because she's only had the phone a week and a half.

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[ninjakira]

Yes it's still locked, and that definitely sounds like a winner, because she's only had the phone a week and a half.

Yea I would just take it back if its that new lol