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Screen wont turn on in the dark and blacks out during calls

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macadacious91

Member
Jun 8, 2019
15
1
I cant double tap to turn my screen on when its dark unless its bright in the room or im outside where its bright the screen turns on no problem, why is this? My old phone lg g5 turns on in the dark no problem when i double tap it. Also when i make or call or recieve a call the screen immediately blacks out when i hit the call button or answer the call..
 

ChazzMatt

Recognized Contributor
Nov 30, 2010
18,487
14,344
Atlanta, Georgia
I cant double tap to turn my screen on when its dark unless its bright in the room or im outside where its bright the screen turns on no problem, why is this? My old phone lg g5 turns on in the dark no problem when i double tap it. Also when i make or call or recieve a call the screen immediately blacks out when i hit the call button or answer the call..
Or you can hit the fingerprint button on the back.


Sent via open market LG US998 V30/V30+
 

kenbo111

Senior Member
Oct 7, 2013
2,075
732
McDonough,NY
I cant double tap to turn my screen on when its dark unless its bright in the room or im outside where its bright the screen turns on no problem, why is this? My old phone lg g5 turns on in the dark no problem when i double tap it. Also when i make or call or recieve a call the screen immediately blacks out when i hit the call button or answer the call..
Sounds like it could be a bad proximity sensor.

Sent from my LG-US998 using Tapatalk
 

macadacious91

Member
Jun 8, 2019
15
1
Or you can hit the fingerprint button on the back.


Sent via open market LG US998 V30/V30+

Thats what i do for now but it get annoying that it blacks out like that and i forgot to mention on whatsapp i cant press anything on the screen, like i cant end call, turn on the speaker, mute or anything. All i can do is back out of the app and open it again and can do whatever i want but as soon as i hit the green bar that says return to call the screen freezes again and nothing on the screen works
 

macadacious91

Member
Jun 8, 2019
15
1
The symptoms seem to point to the sensor saying that it is close to your ear even when it is not. Is something blocking it? A new case or something maybe

Sent from my LG-US998 using Tapatalk

Im thinking it is but im afraid to open up the phone as its new and i just got it. I bought it off ebay lol. And i dont have a case on the phone

Had a phone with a crack in the screen above the proximity sensor that caused the same problem.

Sent from my LG-H932 using Tapatalk

Phone is new no cracks or damages on the screen
 

macadacious91

Member
Jun 8, 2019
15
1
k6n6F94


So i downloaded a proximity sensor test and it is the sensor.. so now i have to open the phone up for sure and fix this..
 
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