Security Update

[tard24]

Has anyone gotten even so much as a security update in recent months? I haven't had an update since March and I'm still on the February security patch. Seems like other flagship phones are at least getting security updates and at least every other month if not even every month for some phones; yet it's been four months for Razer with nothing.

 

[DrGonzo6o]

Has anyone gotten even so much as a security update in recent months? I haven't had an update since March and I'm still on the February security patch. Seems like other flagship phones are at least getting security updates and at least every other month if not even every month for some phones; yet it's been four months for Razer with nothing.

Yep that's the state of things. RP1 hasn't had anything in over a year. It got one major update and nothing since. I'm figuring that's what's going to happen with the RP2. As much as I like these two phones I believe they have been my biggest mobile mistake. Hate the fact that I'm still paying for RP2 through att.

Sent from my Razer Phone 2 using XDA Labs

 

[blackknightavalon]

I occasionally comment on Min-Liang Tan's unrelated posts about this very issue

 

[HomerSp]

Pretty sure they've abandoned it, because they did the exact same thing with the RP1 - release a few minor updates, then one major one, and then it just stopped. I've asked support, but they said that they have no plans on releasing any security updates - I guess they don't care about security at all?

 

[cobxaris]

I know they've abandoned their phone production, cancelling the Razer Phone 3 and sending some of their techs to other divisions while firing the rest. Who knows if they'll have a few guys on to keep up with updates and security patches... ??*

 

[gboybama]

Razer could have bucked the expectations by providing maybe even 18 months of support for this phone.

If they've chosen not to, they've just validated all the naysayers who warned us not to put our trust in Razer.

I'm still really liking the phone, but... March 2019 security patch isn't looking too good at this point.

 

[tjablonowski]

Hers is the response I got from them on the subject of the missing security patches for my 1000$ paperweight. this is after pointing them to the google webpage for the monthly patches that they could not seem to find or were aware of.

=============================

From: "Razer Support" <[email protected]> <[email protected]>
Sent: Saturday, June 15, 2019 2:08 PM

Thank you for your humble reply.

I really appreciate that you have provide us the details which we required to investigate further on your inquiry. Thank you once again Thomas.

I have studied on the link which you have provide to us and brought for you the best answer. From the link, i have learned that the Update 9.0 Pie security patch for Razer phone 2 will be last update on February 5, 2019.
Android Pie has optimized the application startup and DEX memory usage. It’s not very easy to measure, but Razer claims about an 11% reduction of rewriting DEX files, which by itself will make the overall system perform better and makes the users feel more comfortable. Our engineer team is working hard together with Google to come out with new update as soon as possible.

For your kind information, Android device and chip set manufacturers may also publish security vulnerability details specific to their products such as Google, Huawei, LG, Motorola, Nokia and Samsung at the moment.

I hope you have understand on my explanation. Feel free to contact us back.

Thank you and have a nice day ahead!


Sincerely,
Ken
Razer Technical Support
===============================================

 

[maxxz]

They build a phone, take premium money from you, but aftersale support, they just don't know. They are clueless.

Odesláno z mého Phone 2 pomocí Tapatalk

 

[tjablonowski]

only hope is that they upgrade it to android Q and enable mainline so the security updates are less of a problem...