Seidio Online Store is Crap!

[JimmyMcGee]

Hello Everyone,

I wanted to let everyone know about the trouble I've been having with Seidio customer service, so you may take this into account if you happen to try and buy from them.

I think the Seidio Innocase is a wonderful product. I bought an Innocase a while ago for my Tilt. I bought a holster as well. At the same time I bought my Wife's Smart phone an Innocase. We both love the cases. So 6 months ago when I got my Fuze first thing I did was order an Innocase and Holster Combo for my Fuze. I still have this case on and It works wonderfully.

However, things got worse. My friend got a Fuze 3 months ago, he noted my Innocase and said he wanted one for his phone. Well his birthday was July 7th. So On July 1st I ordered him a Innocase from Seidio Online for his birthday. However on the 5th, he dropped his Fuze out of his pocket and backed over it with his car. Needless to say my present of an Innocase was no longer a good idea. When the box got here on the 6th I set it aside and didn't open it.

I wasn't sure if Seidio would give me a refund but I thought I'd check. I filled out the RMA request and it was approved. So I spent the $2.00 to ship the unopened box back to them. I opened this box at this time to place the RMA slip inside an re closed it. I never inspected to Innocase, this turned out to be my undoing.

On the 15th I receive an Email that My RMA request will not be fullfilled. Confused I asked for a response. They told me that the Innocase they received has scratches and cracks on it, that the case looked used. I told them this was impossible, as I never opened the box to look at the Innocase. I explained my story in a response I sent to them on July 16th.

I HAVE HEARD NOTHING FROM THEM SINCE THEN.

I am not impressed with a company that thinks I'm a liar and a fraudster. I am not going to do any business with Seidio any more. And I will tell everyone I know not to do so either.

I was willing to accept the fact that due to my friends unfortunate circumstances I was going to be out $7.90 for shipping both ways. But Now I am out $37.85 with nothing for it. As they have the Case, not that I want a case with scratches. But Basically I just paid Seidio Online $35.85 plus spent another $2.00 to have Seidio Online Customer Service Call me a Liar and a fraudster.

I just wanted to warn everyone here, If you order from Seidio Online, you better hope you get a brand new case or product. Because they will not provide you with proper customer service.

 

[Farmer Ted]

I can't say that I love them, either. I've got an innocase, and after about 4 months it is toast. I should've thought about it before I bought it, but the design isn't the best if you need to access your sd card frequently (you can guess why, lol). The hooks are all gone, and now the case hangs on by friction.

I also got a docking station from them; I'd swear that they pulled a bait-and-switch on me. There's a hole in the back to plug in speakers, but the darn thing isn't hooked up to anything. Apparently, I got the junior docking station, or something stupid like that, although I would swear that the online description said it had a plug for headphones. I'm too lazy to send things back, so I'm stuck with it. Otherwise, it is pretty nice.

 

[JimmyMcGee]

Yup, Still no response. Thanks Seidio, Kiss my future Business and the business of anyone I know good bye.

 

[-haze-]

There was a CSR from Seidio who posted here a while ago. He was able to help me out with an RMA. The first response from the company was nasty as well, but he helped me out.

I have gone through 2 Innocase covers for my Tilt and they both broke. Since then, I used Boxwave.

 

[Jonathan1683]

you cant be totally upset if the item was damaged then I could see why they wouldn't want to refund it. Believe me I work in C/S and plenty of people are fraudsters and lie to my face even when I call them out on it. It's an online store so it's not like you have ever met them why should they trust you? It's really their call on this, but the main problem is that they are sending out damaged items. If I were you I would just call them E-Mails are just to impersonal and easy to over look. When I think people are making things up and trying to return used/broken items I go out of my way to not refund them. If it's a legitimate claim then I will go to bat for them all the time especially when the customer is honest if it was their mistake. I think your sig is way out of line though. You could be damaging a companies image just due to a C/S reps responce please at least call them before you torch them

 

[JimmyMcGee]

you cant be totally upset if the item was damaged then I could see why they wouldn't want to refund it. Believe me I work in C/S and plenty of people are fraudsters and lie to my face even when I call them out on it. It's an online store so it's not like you have ever met them why should they trust you? It's really their call on this, but the main problem is that they are sending out damaged items. If I were you I would just call them E-Mails are just to impersonal and easy to over look. When I think people are making things up and trying to return used/broken items I go out of my way to not refund them. If it's a legitimate claim then I will go to bat for them all the time especially when the customer is honest if it was their mistake. I think your sig is way out of line though. You could be damaging a companies image just due to a C/S reps responce please at least call them before you torch them

Yes I understand a lot of people are fraudsters but that's part of doing business. Is it worth the company not refunding my money because I possibly could be a fraudster, which I'm not? And since I'm not now they've created bad feelings with me, and lost my business and word of mouth business from people I know. That's their call, but the Signature Stays, I am NOT a Fraudster and will not be ignored.

 

[tomtommy306]

I have to agree with Johnathan. Give them a call before you bash them.

The item should have been inspected by their guys/girls before it shipped out, and that's the way THEY would look at it. How are they supposed to tell that the item wasn't damaged by the customer. In their eyes, it was new when it left their facility...

FOR THE RECORD: I have NEVER had any bad business from seidio. And I have made around 8-10 purchases from them in the past. THE SIG ABOVE IS DISRESPECTFUL & SHOULD BE IGNORED TOTALLY!!!

 

[JimmyMcGee]

I have to agree with Johnathan. Give them a call before you bash them.

The item should have been inspected by their guys/girls before it shipped out, and that's the way THEY would look at it. How are they supposed to tell that the item wasn't damaged by the customer. In their eyes, it was new when it left their facility...

FOR THE RECORD: I have NEVER had any bad business from seidio. And I have made around 8-10 purchases from them in the past. THE SIG ABOVE IS DISRESPECTFUL & SHOULD BE IGNORED TOTALLY!!!

Ah But Once Again I have called them. And apparently they made a mistake, I understand that they thought in their eyes that it was new when it went out. But there unwillingness to listen to me is why I have such a signature. What's more likely, a store that does thousands of transactions making a mistake in shipping or me lying and cheating and expending all this effort? Calling numerous times, emailing over and over again, posting my unfortunate situation on a popular Mobile Phone Board. That sounds like something a liar and cheater would do. (/sarcasm)

By saying my signature is disrespectful and should be ignored, you are saying that I am untrustworthy and a liar, which I am not. And them treating me like one IS also disrespectful to me. So there you are.

Also, like I said I've had good luck with Seidio, until now. Just because you haven't had bad service doesn't mean it couldn't happen. So I can't say my feelings and warn others that if it happened to me, it could happen to them? That seems unfair.

 

[Cythrelo]

You should be able to perform a credit card chargeback to get your money back. Explain your situation to the credit card company, they're much more likely to be understanding and intent on keeping your business than Seidio is.

 

[HIYinOR]

IMHO the price they charge for what has been acknowledged as quality products, should come with some type of "satisfaction guarantee". There are cheaper products out there, but you were a satisfied returning customer... I have lusted over many of their products but alas they are too expensive for me. So now I am discouraged from considering a future purchase.

I would venture to guess you would buy from them again if you were treated better or "fairly", because they DO make good products.
I would also guess that whoever is in management would not be pleased to find a "satisfied" "return customer" being treated this way.

My thought is that a Customer Service Rep felt obligated to see things in "black and white" (box was opened = fraud) or couldn't see it any other way... there are many people like this... they make great bill collectors. You can't argue with them because to them you've already lost. Somehow you have to get to the next level, but it won't work with threats or anger. You will have to say "nice jackass... nice jackass" and pat them on the back while you ready the 2x4. The 2x4 is management and only they can help you and take care of the "jackass", but you have to get to them and be nice.
btw western Orygun too.