SGSII Problems with .wav email attachments

[ratimux]

Good morning,

I just purchased my first Android Phone (SGSII - ATT) and to my unpleasant surprise, the phone cant load or play the .wav email attachments that we receive.

After doing some research on this - I gave up and wanted to share this issue with you.
Everything that I found so far was related to downloading a 3rd party app that plays the .wav files.

Here is what happens on my phone:
- When I receive an email with a .wav attachment the phone does show in the email list that there is an attachment
- When I open the email, then there is no sign for an attachment
- At the bottom of the email there is a button "Load More Details"
- When I press that button the phone displays "Downloading" and it goes into an infinite loop and never downloads anything.

I like the phone so far, but if I cant play my voice messages on it, will have to go back to my iPhone 4G... and I really dont want to go back to that slow and small phone

You help is appreciated!

Thanks

 

[phonic]

Good morning,

I just purchased my first Android Phone (SGSII - ATT) and to my unpleasant surprise, the phone cant load or play the .wav email attachments that we receive.

After doing some research on this - I gave up and wanted to share this issue with you.
Everything that I found so far was related to downloading a 3rd party app that plays the .wav files.

Here is what happens on my phone:
- When I receive an email with a .wav attachment the phone does show in the email list that there is an attachment
- When I open the email, then there is no sign for an attachment
- At the bottom of the email there is a button "Load More Details"
- When I press that button the phone displays "Downloading" and it goes into an infinite loop and never downloads anything.

I like the phone so far, but if I cant play my voice messages on it, will have to go back to my iPhone 4G... and I really dont want to go back to that slow and small phone

You help is appreciated!

Thanks

Are you using the GMail app or the other (built in) Mail app?

I just tested mine out, playing a WAV file in both email apps, and it worked fine. Showed the attachment, downloaded, and played via the built in media player.

You mentioned you installed some 3rd party app to play the WAV files. This might be your problem. I would suggest that you either uninstall this app or disassociate it from .WAV files and see if that fixes the problem.

Also, keep in mind that all WAVs are not the same. There are different internal codecs and some are incompatible with certain media players.

But I would say that this other app is more likely to be causing the problem. At least from the info you told us.

 

[ratimux]

I am using the Email app (White envelop stamped with a blue & white @ symbol).
I only downloaded the 3rd party app after trying the .wav playback.
The phone refuses to even display the attachment when I open the email. In the list mode I can see that there is an attachment, but when I open the email there is no attachment...weird.
Should I be using the Gmail app for my exchange account sync?
Thank you

 

[phonic]

I am using the Email app (White envelop stamped with a blue & white @ symbol).
I only downloaded the 3rd party app after trying the .wav playback.
The phone refuses to even display the attachment when I open the email. In the list mode I can see that there is an attachment, but when I open the email there is no attachment...weird.
Should I be using the Gmail app for my exchange account sync?
Thank you

If it's not private, forward me the WAV you are trying to play: enki -at- phalse -dot- org. I'll see if I can play it on mine, and if not, what the differences are.

I'm not sure if the Gmail app is compatible or not with exchange, you may need to use the other built in email app (as you are).

You could also try using another, non exchange based, email provider and forward it there, just to eliminate a problem on the exchange server side.

 

[ratimux]

If it's not private, forward me the WAV you are trying to play: enki -at- phalse -dot- org. I'll see if I can play it on mine, and if not, what the differences are.

I'm not sure if the Gmail app is compatible or not with exchange, you may need to use the other built in email app (as you are).

You could also try using another, non exchange based, email provider and forward it there, just to eliminate a problem on the exchange server side.

I will forward it in a second...

In the mean time - I did test sendimg myself an mp3 file to the same Exchange account and that one worked fine.
I also sent the .wav file to my Gmail account and was also able to play it via the Gmail app on the phone.

So, it seems like the problem I am having is only for those .wav files in my Exchange Account

 

[foxbat121]

Tested using the email app with my corp exchange account, no problem what so ever with .wav files. It might be a problem with your exchange server that filtered out the attachment.

 

[ratimux]

Tested using the email app with my corp exchange account, no problem what so ever with .wav files. It might be a problem with your exchange server that filtered out the attachment.

That is really weird because I never had any issues with my iPhone (s).
I just sent out a test .wav file to a couple of iPhone and Andoid users (not SGS2 ATT) and they can all open the file.

 

[ratimux]

Here is the screenshot from the screen I get after clicking on the "Load More Details" button. There is definitely something behind the downloading message but I cannot get to it nor read it. BTW this never downloads anything, it just hangs liker that

 

[phonic]

I will forward it in a second...

In the mean time - I did test sendimg myself an mp3 file to the same Exchange account and that one worked fine.
I also sent the .wav file to my Gmail account and was also able to play it via the Gmail app on the phone.

So, it seems like the problem I am having is only for those .wav files in my Exchange Account

Got your email and it played without any problems on my SG2. Used the standard email app and hit 'preview'. Downloaded and launched the media player and I heard your "test" recording.

So that eliminated the email and WAV file from being at fault. So it's down to either your device (unlikely, but possible) or the integration with your exchange server (more likely). To eliminate/vindicate the second possibility, try creating a standard IMAP/POP email account, forward the message there, and try and download/play it from the same email app. If it works, you will need to fix it on the exchange side.

 

[foxbat121]

I just tested again using the same Cisco phone voicemail at work and it work as well. From what I can tell from your screen shot, it is not an attachment but a URL to some internal location that is not accessible to the public networks (cell connection). Unfortunately it is hidden by the loading icon. I can only see file://.....

Does your exchange email ever show HTML email on your phone at all. It seems that your exchange server is using the rather old Exchange 2003 ActiveSync protocol that strips off the HTML and other stuff. That's why you have 'Load more details' button (just like Hotmail).

 

[ratimux]

I am not sure exactly how our exchange is setup but I just found out that if I rotate the phone to landscape and then back to portrait it shows the attachment and it can play it....
I am not sure why it does that, but I have the feeling that this phone will be going back to BestBuy...

 

[vpmicro]

Same problem with Galaxy Glide

I have this issue with a Galaxy Glide. But I don't have any working solution. What's wrong with Samsung?

 

[Phalanx7621]

I have this issue with a Galaxy Glide. But I don't have any working solution. What's wrong with Samsung?

I'll try to be polite, but.....this thread was dead . Bringing it back up after 10 months of being dead and buried is called necroing here, and its frowned upon. I'm sure the OP found a solution as its been...10 months. I've never had this problem on any rom I've run.

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