I think the agent I spoke with wasn't exactly all that knowledgeable, as he had to keep placing me on hold to "consult with his team leader". Also, at the time, I was unaware that elsewhere in the app, the mac address is visible. The agent or his "team leader" didn't seem to be aware of it either and left me with the impression that the app wasn't capable of displaying a device's Mac address. I was two minutes from packing the OnHub back up and heading to Best Buy to return it, when I stumbled on the mac address elsewhere. Given that the app does display it, there shouldn't be much of an issue adding it to the static IP page. The question is will they? If I ever get some time, I plan on another call to support just to follow up, since there is a record of the first call on my account.
I'm still waiting for mine to arrive tomorrow. Do the "unnamed devices" at least show the mac address, so you can identify what they are? I've been curious about how much control I'd have over settings, ip, etc... I'm currently running a Buffalo router with DD-WRT.