Anyone else's tracking show delayed?
shipping problems
- Thread starter DarkestSpawn
- Start date
i got the same thing.
i talk to live chat from razer support and they told me its normal since its coming from hong kong. however, it will take up to 5 more days to process!! =(
i talk to live chat from razer support and they told me its normal since its coming from hong kong. however, it will take up to 5 more days to process!! =(
You'd think after this many issues that support says it's normal, they would print dimensions on the FedEx label.....
I emailed Fed Ex and told them "Dimensions 35x30x7 cms" shown in the tracking i information I got from your website are length and/or width. If the fool in customs clearance is too ignorant to know that, then they shoild be looking for a new job.
That bad part for me is, once it finally makes it to the US destination, I have to wait 8 more days for it for it to be sent to me at my APO address. Had I known it was coming from HK, I could have had it shipped direct to my Korean apartment address.
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i just called and raised hell. I told them I am well aware that they are holding up 100s if not 1000s of packages for the same reason they are mine and you all's. He told me he can also clearly see weight and dimensions in the info, but I have to wait and call back in an hour when the IPD(International package distribution) department opens. Anyone want the number? 18002474747. opens at 10 am EDT.
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I just got off the phone with FedEx International Dept. and they told me it's a bulk shipment that cannot clear customs as it stands now. They said no idea as to when it will clear!!!! Once it clears 24 to 48hrs until delivery. This SUCKS!!!!
This is so frustrating! I wish I could just cancel the whole thing.
The Microsoft store 30 mins away from me have plenty instock and Ill be hear waiting for days to get mine. This is BS.
Looks like that have now release the hold. It is showing Friday shipping for me now.
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Yeah mine went from Friday delivery back to Tomorrow before 10:30am.
Hope it really comes in tomorrow :fingers-crossed:
Mine is also showing tomorrow before 10:30am:good:
mine has been released and is moving again. I spoke for everyone that had a phone stuck in Memphis so I hope everyone's else is released and moving as well.
I wouldn't be too happy guys the shipment cleared TN and went back to AK and it look like it's going back to China I'm like you waiting for the phone.
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What method of payment did you use?
I spoke with PayPal earlier today & they told me that if I refused delivery, as soon as that shows up in the shippers tracking (FedEx), you will receive a refund instantly upon request....................Ditto if you could show a current customs issue/hold.
If using PayPal Credit, the refund process is going to be much longer, up to 90 days, which is typical for any refund on PayPal Credit. You're not liable for any payments on the credit amount or interest, but, for it to go away completely, three months on PayPal Credit.
I'm going to call PayPal again, to get a 2nd opinion, just want to make sure the answer is the same & if so, I may refuse delivery, not too pleased with the runaround with Razer, no phone support for orders, just chat & email.
Sent from my Samsung SM-N935F using XDA Labs
---------- Post added at 10:07 PM ---------- Previous post was at 09:24 PM ----------
I was gonna refuse shipment,but,after another call to PayPal,refunds aren't "instant" after refusing shipment,as I was told earlier today.
At minimum,not until the returned merchandise is actually received by Razer & probably guessing a few days tacked on to that.
My reasons for returning were two-fold:
1) Not pleased with the lack of telephone call support for order issues.
2) Ordering from the Microsoft store would save on state sales tax (none for me,YMMV depending on which state you reside).
The savings on the sales tax,while it is a decent amount,in my case $56,isn't worth the extra hassle of returning it to Razer & awaiting the refund process.
My angst w/Razer will subside by tomorrow & as if I'm gonna refuse delivery on a new toy,LOL.................. :laugh:
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So maybe it was the pallatized bulk shipment that didn't have the weight? Well maýbe our man Mr. Tan straightened them out. lol
wow that is pretty confusing. it looks like it was on a later shipment, and looks like it went straight to AK. then somehow made a trip to China and back to AK.(in a matter of hours) Maybe all these orders overwhelmed Fedex. Yours shows red but says it's been released. Our travel info is completely different too.
* after reading all the confusing wordage again, it almost seems like it was scanned for AK destination before it left, but then got held in China to get proper documentation, so it wouldn't have the same problem ours did.
just speculating.
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shipping is imminent.
It seems they cleared the restriction yesterday at Memphis. Mine was delivered home this morning but no one was at home. They took it BACK!!!. I might go to one of the Fedex facilities to pick it up myself. Well, the refund time sounds ridiculous. Can't wait to see the phone in my hands...Wish you all the soonest delivery at your door~
It seems they cleared the restriction yesterday at Memphis. Mine was delivered home this morning but no one was at home. They took it BACK!!!. I might go to one of the Fedex facilities to pick it up myself. Well, the refund time sounds ridiculous. Can't wait to see the phone in my hands...Wish you all the soonest delivery at your door~
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