Sim card issue

[Jaggar345]

So today I was on the phone with my friend and all the sudden I couldn't hear him. I took the phone away from my ear and I see puk code locked please contact customer support. First off what does this mean and why is it saying this. I have not rooted my phone or made any modifications at all to my phone. And I have never removed my sim card. I have only had my phone for less the a month. Also sometimes my phone says I do t have a sim card inserted when I know I do. This has happened to me once before.

Any help would be appreciated thanks.

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[Jaggar345]

Anything??

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[Bigandrewgold]

So today I was on the phone with my friend and all the sudden I couldn't hear him. I took the phone away from my ear and I see puk code locked please contact customer support. First off what does this mean and why is it saying this. I have not rooted my phone or made any modifications at all to my phone. And I have never removed my sim card. I have only had my phone for less the a month. Also sometimes my phone says I do t have a sim card inserted when I know I do. This has happened to me once before.

Any help would be appreciated thanks.

Sent from my HTC6435LVW using xda app-developers app

its a known issue with the dna.

try reseating the sim card and rebooting the phone. If the issue persists or comes back ofter go to a verizon store and get a new sim card

 

[Jaggar345]

I woke up this morning and my sim card was acting up I put it back in because I was lucky enough to have the tool with me and it's better now. I honestly thing it's my sim card because my brother also has this phone and he hasn't had any issues with his sim card at all

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[pennie57]

They replaced my phone because of this

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