Smart call feature removed from S9 / S9+

[Hepheastus]

After spending a fer moments trying to figure out how to enable the smart call feature on my S9+ like my S7 had I gave up and got on a live chat with Samsung. Turn out that this feature was removed and will not be made available to the U.S. Market. I am very disappointed with this news.

 

[Hepheastus]

I would go :here:

engage in a live chat , maybe if they get enough complaints about this missing we can see it in a update.

 

[CuBz90]

Is this just US? As I still have this on my S9 here in the UK

 

[Hepheastus]

Is this just US? As I still have this on my S9 here in the UK

Yes just the US market, ALL phones...carrier supplied or unlocked.

 

[stearic]

Are you talking about this feature here? http://www.samsung.com/global/galaxy/apps/smart-call/
If that's the case then it looks like i have that on my unlocked S9. Wouldn't phone > settings > caller ID and spam protection be what you're talking about?

 

[Hepheastus]

Are you talking about this feature here? http://www.samsung.com/global/galaxy/apps/smart-call/
If that's the case then it looks like i have that on my unlocked S9. Wouldn't phone > settings > caller ID and spam protection be what you're talking about?

YES, What county are you in? Because the CSR that I was chatting with Samsung told me that ALL phones in the US market are missing that feature.

 

[CuBz90]

YES, What county are you in? Because the CSR that I was chatting with Samsung told me that ALL phones in the US market are missing that feature.

Samsung reps have been known to tell BS lies when they don't have a clue.

 

[Hepheastus]

I am beginning to think then that if it is only the carrier supplied S9's missing it, it is because they want you to pay for their Caller ID service then.

 

[stearic]

I'm in the USA. Just triple checked to make sure what i'm seeing is that smart call feature. It's the same. So it's an unlocked S9 on cricket, for what ever that's worth. Maybe it depends on your carrier? Phone detects your on verizon it removes said feature?

 

[Hepheastus]

I'm in the USA. Just triple checked to make sure what i'm seeing is that smart call feature. It's the same. So it's an unlocked S9 on cricket, for what ever that's worth. Maybe it depends on your carrier? Phone detects your on verizon it removes said feature?

Or Sprint, so miffed that they nerfed the phone.

 

[stearic]

Sad to say but what do you expect from these larger carriers? They nerf all the good features so they can offer their often sub par versions for a price to you.

 

[Hepheastus]

That is what I get for assuming, my S7 had it so I thought for sure that the S9 would have it too.

 

[ShinyBuddha]

Have the unlocked version on AT&T. In the dialer settings, there's an option to enable Caller ID and Spam protection thru Hiya. Have to approve the terms & conditions (whatever those are) before it works.

 

[Crsdr37]

Don't see it on T Mobile S9.....

 

[Hepheastus]

I would love to hear from a owner that is on Sprint, both Sprint provided and unlocked on Sprint.

 

[Hepheastus]

Don't see it on T Mobile S9.....

Does T-Mobile offer a caller ID service for a fee?

 

[Crsdr37]

Does T-Mobile offer a caller ID service for a fee?

Not sure just switched from big red a month ago

 

[Wabem]

I have an unlocked S9 on sprint and it seems to work for me. I haven't had a Galaxy since the S3 so i had no idea what it was but when i got a call from Samsung CS earlier today it showed their name with the "Smart" next to it.

 

[Crsdr37]

I have an unlocked S9 on sprint and it seems to work for me. I haven't had a Galaxy since the S3 so i had no idea what it was but when i got a call from Samsung CS earlier today it showed their name with the "Smart" next to it.

Check settings to see if you can turn it on find off

 

[wmharley]

Does T-Mobile offer a caller ID service for a fee?

yes and no.

https://explore.t-mobile.com/callprotection