SMS Sending/Receiving Issue

[AlexKarimov]

Hi,

I've run into a little bit of an issue with a pixel 3. I bought one at a good deal for my Dad but he's very slow to accept changes like this. I put his sim in the pixel 3 while his S7 was charging and set it up for him(Verizon). It worked great and he liked it but he's not very adventurous so he hasn't really tested it out and decided if he wants it. Anyway, I figure it's not big deal and we'll pop his sim back into the S7 and he can try again in a week.

This is where the problem happens. He has zero SMS issues with all but one contact, who also owns a pixel(2, I think). He sends texts on his S7 to this one contact but can only receive them on the pixel 3 and only through messages with the chat features turned on.

My question is: does anyone know how to solve this? My gut tells me a factory reset of the pixel would clear his sim info from the pixel and it wouldn't lose anything from his old device but I'm not 100% sure that would solve the issue. I've tried different SMS apps and it works for everyone except for that one contact and only if messages is the default with the chat features on.

Any help would be much appreciated, thanks:good:

 

[kschmidty17]

It sounds like the advanced messaging features may have been turned on when the SIM card was inserted into the pixel phone. And for this one contact, they probably also had advanced messages turned on and since they established an advanced chat session, now their messages are trying to go through that service.

It probably requires an unenrollment from the advanced messaging service. This likely may have a delay.

I recommend reading the “Turn chat features on or off” section here https://support.google.com/messages/answer/7189714?hl=en

The SIM card would likely need to be in the pixel when you turn off that feature for the unenrollment to work. If you want to unenroll without the SIM card inserted into the pixel, the above article mentions this page to unenroll https://messages.google.com/disable-chat

Hopefully this helps fix your problem.


Sent from my iPhone using Tapatalk

 

[AlexKarimov]

It sounds like the advanced messaging features may have been turned on when the SIM card was inserted into the pixel phone. And for this one contact, they probably also had advanced messages turned on and since they established an advanced chat session, now their messages are trying to go through that service.

It probably requires an unenrollment from the advanced messaging service. This likely may have a delay.

I recommend reading the “Turn chat features on or off” section here https://support.google.com/messages/answer/7189714?hl=en

The SIM card would likely need to be in the pixel when you turn off that feature for the unenrollment to work. If you want to unenroll without the SIM card inserted into the pixel, the above article mentions this page to unenroll https://messages.google.com/disable-chat

Hopefully this helps fix your problem.

Sent from my iPhone using Tapatalk

Thanks so much for this, I'll give it a go:good: