software or panel error?

[tclC725]

Hi everyone! Problem with TCL 50c725 just purchased : after a while from its ignition faces become greenish .... tending to a nice pistachio green.

If I reboot it returns to normal.

Anyone with the same problem? Thank you

 

[dedq]

Try running in safe mode. Does the problem appear?

 

[tclC725]

Try running in safe mode. Does the problem appear?

Thank you ! great suggestion! I try and let you know

 

[dedq]

Thank you ! great suggestion! I try and let you know

That sounds like a software problem to me to be honest but I suggest you take a look.

 

[tclC725]

That sounds like a software problem to me to be honest but I suggest you take a look.

I did some tests. I actually noticed that the problem only occurs (probably) when I put TV in standy mode. When restarting from standby, the image quality is degraded. If, on the other hand, I exclude the quick start mode, the image looks correct.
surely on reboot from standy image and colors are bad.
I hypothesize a defect in my device otherwise others would have already reported.
The current sw release on my device is 256. I have already tried to reset to factory settings both the previous and the latest version R51M_Android_P_V256 but the result is the same

 

[dedq]

If factory reset doesn't help, it is a panel error.

 

[tclC725]

If factory reset doesn't help, it is a panel error.

thanks!

 

[dedq]

thanks!

You're welcome.