Just bought my Note 5 yesterday, International version, when I try to update the software, I get "Software Update - Registration Failed" WiFi signal is very strong and no data connection.. any help please?!!!
Software Update - Registration Failed
- Thread starter mohmd.nagy
- Start date
The problem has been solved by enabling Mobile Data, once enabled it, the device got registered and downloaded the update
Well I just noticed on the first guys post that his baseband and build numbers don't match and they should.. Do you have pictures of the front of your phone that I can see and the baseband and build number information?
Thanks for answering.
I just made some screenshots. How can I upload them here?
Or, I can type the information...
About device:
Model number
SM-J710GN
United Arab Emirates
TRA ID : 0016333/08
TA : 00000000/00
Software info:
Android version
6.0.1
Baseband version
J710GNDXU1API1
Kernel version
3.18.14-9239254
dpi@SWDD5510 #1
Fri Sep 23 19:08:49 KST 2016
Build Number
MMB29K.J710GNDXU1API5
SE for Android status
Enforcing
SEPF_SECMOBILE_6.0.1_0027
Fri Sep 23 19:23:55 2016
Security software version
ASKS v1.1_160901
KNOX version
KNOX 2.6
Standard SDK 5.6.0
Premium SDK 2.6.0
Customization SDK 2.6.0
Container 2.6.0
CEP 2.0.1
Enterprise Billing 1.2.0
OTP 2.6.0
SE for Android 2.4.0
SSO 2.5.0
Shared Devices 2.6.0
TIMA 3.2.007
VPN 2.2.4
Android Security patch level
September 1, 2016
Last edited:
Thanks for answering.
I just made some screenshots. How can I upload them here?
Or, I can type the information...
About device:
Model number
SM-J710GN
United Arab Emirates
TRA ID : 0016333/08
TA : 00000000/00
Software info:
Android version
6.0.1
Baseband version
J710GNDXU1API1
Kernel version
3.18.14-9239254
dpi@SWDD5510 #1
Fri Sep 23 19:08:49 KST 2016
Build Number
MMB29K.J710GNDXU1API5
SE for Android status
Enforcing
SEPF_SECMOBILE_6.0.1_0027
Fri Sep 23 19:23:55 2016
Security software version
ASKS v1.1_160901
KNOX version
KNOX 2.6
Standard SDK 5.6.0
Premium SDK 2.6.0
Customization SDK 2.6.0
Container 2.6.0
CEP 2.0.1
Enterprise Billing 1.2.0
OTP 2.6.0
SE for Android 2.4.0
SSO 2.5.0
Shared Devices 2.6.0
TIMA 3.2.007
VPN 2.2.4
Android Security patch level
September 1, 2016
Before you enabled Mobile Data.. Did you set the APN settings correctly? APN is the Access Point Names for the specific carrier you are with.
This link will help you with the Access Point Names.
http://www.thecellguide.com/samsungn5howtoapn.php
I'm starting to think you got ripped off... Where you trying to buy a Samsung Galaxy Note 5? Or a Samsung Galaxy J7?? I hate to tell you this if you wanted a Samsung Galaxy Note you didn't get it and you were sold a Samsung Galaxy J7 which is why you couldn't find the unlock codes because Verizon doesn't sim card lock their devices anymore and if I was you and you know who you bought that J7 from, I'd pay them a visit!! I shudder to know what you paid for that Galaxy J7 because a Samsung Galaxy Note 5 a REAL one like mine 64GB cost me 800.00 USD and that Samsung Galaxy J7 isn't even worth 200.00 USD... What did they charge you for the phones price to buy it??
Last edited:
I have received configuration messages from my mobile carrier when I inserted SIM card, and I and installed them (the carrier is MTS, from Serbia). Yes, I wanted to buy Samsung Galaxy J710 Dual SIM. Both SIM slots are unlocked. I tried turning Wifi off and just mobile data on... Nothing changed... Same error again.
I just realized that this topic is for Galaxy Note 5 phones... Sorry about that. This is the only place I found mentioning anything about "Software Update - Registration Failed" problem...
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All I can suggest is to install updated firmware for the J7 using Odin and then put a sim card in and set the APN settings correctly then see if it works and if it doesn't you'll have to go to the place that you buy your Internet from and have them set it up..
Is it possible that wrong CSC code caused software update registration to fail?
I lost my whole day reading about it. It is set to XSG (United Arab Emirates, I think).
Also, I was supprised when I found out that KNOX Warranty Void is 0x1. I never rooted this phone, nor install anything outside Google play. I also found information that my native language interface was installed on 27th December 2016. Is it possible that this broke KNOX? Could it be the proof that someone did something that is preventing device to update?
Yes thats all possible since knox is tripped.. Once knox gets tripped it usually causes the phone a lot of problems.. And no installation of a language cannot trip knox the only thing that could tripped knox was because someone rooted it before you got it.. And if it has an incorrect CSC yeah that will mess with any updates... If you want to at least get that phone up and running again I'd suggest you may as well reroot it again and install your own kernel and rom that you can find on the net.. There's usually a few good roms and kernels out nowadays that run great and a lot of times even better than the stock rom.. Are you sure you didn't buy a fake phone?? What does CPU Z from the play store say about the information on your phone? Like the bootloader information the CPU the amount of memory and even the amount of space.. I need to know so I can check against a real one.
Hi Mikkie86, I just bought an International Note 5 and having the same issue. It's XSG and Knox is 0x1. Also it doesn't even try to look up software updates, it says Process Failed. Have you got any solution with that?
The place I've bought is doesn't accept returns, I'm so mad right now. They also didn't inform me about the device is Note 5 Duos. I figured it out as I was putting my sim card in it.
same problem I'm facing with my note3 neo
it came from UAE
and I'm unable to update its software..its still jelly bean :-/
any solution plz?
it came from UAE
and I'm unable to update its software..its still jelly bean :-/
any solution plz?
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2The problem has been solved by enabling Mobile Data, once enabled it, the device got registered and downloaded the update
