Sold Paid off Verizon Note 20 Ultra - New owner cannot activate it on T-Mobile

Rtiberius

New member
Jan 14, 2021
4
0
11
Minnesota
Hello,

I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:

  1. I owned and used the phone for well over the 60 day automatic unlock period.
  2. It was active on my Verizon account for the entire time until a week before I sold it.
  3. It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
  4. My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.

Thank you so much for any help that can be provided.
 

dadmi

Member
Sep 15, 2012
46
3
28
Are you sure you used the device for 60 days?
Hello,

I owned a Verizon Galaxy Note 20 Ultra that I bought shortly after release. I got bored with it, as often happens, so I paid it off in full and sold it, to someone who uses T-Mobile. They cannot activate the phone, when they put their T-Mobile SIM in it, it gives the message "SIM card is not from Verizon Wireless". The facts:

  1. I owned and used the phone for well over the 60 day automatic unlock period.
  2. It was active on my Verizon account for the entire time until a week before I sold it.
  3. It was paid off IN FULL, and my account said the line was paid in full and ready for an upgrade.
  4. My Verizon account is never behind or not paid on time (Auto-Pay)
Is there something I needed to do to the phone besides factory reset it? Is there anything that can be done? Should I call Verizon customer service? To further complicate matters, the person I sold it to lives in another state. I may need to have them send me the phone back and refund them their money if I can't figure this out.

Thank you so much for any help that can be provided.
Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?

SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
 

Rtiberius

New member
Jan 14, 2021
4
0
11
Minnesota
Are you sure you used the device for 60 days?

Are you sure you used the device for 60 days? Did you check with another carrier sim before you sold the device?

SIM card is not from Verizon Wireless is a common message for all Verizon branded phones. May be buyer is confused with this message.
Thanks for your reply.

Yes, it was activated in late August 2020 and was active up until the end of December 2020. No, I didn't realize I should try a different carrier's SIM first.

I asked them if they are able to call or text despite the SIM card message and they said no.
 

Rtiberius

New member
Jan 14, 2021
4
0
11
Minnesota
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
 

coilbio

Senior Member
Apr 22, 2011
191
36
48
Update: Called Verizon tech support, and the agent confirmed that the device IS unlocked. He said I should have the buyer contact T-Mobile customer service and add the device to their database. Hopefully that works.
Adding to database is a Verizon thing, Tmobile is gsm. There is no way to sim unlock it if you don't do it on your phone line and request the unlock as if you're using the phone yourself.

Verizon will not unlock it unless it's currently on the line and met the other criteria you already have. For some reason verizon can't read if its really unlocked unless it's on their network, I went through it with an iphone earlier this year. They're a mess.
 
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skoobz

Senior Member
Jan 21, 2009
196
42
48
damn, i thought me getting a new phone annually is bad. you get a new phone every quarter? lol, actually i was thinking about trading mine for a fold 2 but no s-pen, no exp storage and a step down camera array, i decided to keep my note and see if they fix the fold 2's shortcomings.

what's in your pocket now?
 

dadmi

Member
Sep 15, 2012
46
3
28
It is quite possible that the buyer was not using an existing active sim. He was probably trying to activate a new sim which failed. I had the same issue with AT&T when activating a new sim. AT&T was not recognizing Unlocked model imei and I had to use a very old phone imei for activating sim after which I was able to use the same sim with with AT&T.