[SOLVED] HELP! HTC ONE M8 - Bricked?

[ckpv5]

Hi. I followed this thread and felt my problem is very much similar. I hope I am right. Phone does not go past the start-up screen after the OTA Update. The Phone is a dual sim phone. I would greatly appreciate your help here. This following is the output from the fastboot getvar all

(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 1.24.30336021.13G
(bootloader) version-main: 6.16.401.101
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) product: m8_dugl
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B64000
(bootloader) cidnum: HTC_J15

Is your phone UNLOCKED ? If yes .. then install TWRP then restore 6.16.401.101 backup from here : http://forum.xda-developers.com/htc-one-m8/help/tutorial-how-to-stock-stock-twrp-t3086860

There is no RUU for your device version that I'm aware of.

 

[ezxza]

Is your phone UNLOCKED ? If yes .. then install TWRP then restore 6.16.401.101 backup from here : http://forum.xda-developers.com/htc-one-m8/help/tutorial-how-to-stock-stock-twrp-t3086860

There is no RUU for your device version that I'm aware of.

Hey! Thanks for the response. Unfortunately, It is not. I forgot to mention that. Any thing l could do please!

 

[ckpv5]

Hey! Thanks for the response. Unfortunately, It is not. I forgot to mention that. Any thing l could do please!

You need to search for the 6.16.401.101 RUU but I don't know whether it is available or not.
Or you can send in to HTC centre if it is still under warranty.
Or you can try to unlock the bootloader thru htcdev

 

[ezxza]

You need to search for the 6.16.401.101 RUU but I don't know whether it is available or not.
Or you can send in to HTC centre if it is still under warranty.
Or you can try to unlock the bootloader thru htcdev

I apologize for my ignorance, but would unlocking the the bootloader mean I could have any RUU installed and not necessarily the 6.16.401.101 RUU. If yes any you could recommend. I just want the phone back to life, not really concerned about the version of the OS in.
The warranty is not an option too. Thanks

 

[redpoint73]

I apologize for my ignorance, but would unlocking the the bootloader mean I could have any RUU installed and not necessarily the 6.16.401.101 RUU.

No, that is not what it means.

Unlocked bootloader means you can install custom recovery (TWRP) then use it to restore a stock backup as ckpv5 indicated in Post #41 above.

Seeing as you have no warranty, and an RUU is probably not available; unlocking the bootloader and using TWRP to restore a stock backup is your best bet.

 

[ezxza]

No, that is not what it means.

Unlocked bootloader means you can install custom recovery (TWRP) then use it to restore a stock backup as ckpv5 indicated in Post #41 above.

Seeing as you have no warranty, and an RUU is probably not available; unlocking the bootloader and using TWRP to restore a stock backup is your best bet.

Awesome. That clears a lot. I just went past the start screen now. Thanks a lot. i guess the I should hold off any update for a while now

---------- Post added at 02:40 PM ---------- Previous post was at 02:38 PM ----------

You need to search for the 6.16.401.101 RUU but I don't know whether it is available or not.
Or you can send in to HTC centre if it is still under warranty.
Or you can try to unlock the bootloader thru htcdev

I am glad to say I have just gained access to my phone. I am now at the optimizing apps page. I believe I am very much good to go. Thanks for your tremendous help and patience. Cheers!

 

[xboxfan]

Can you help me ....

Since the bootloader is LOCKED, what you can do :

1. Download the RUU zip here : https://www.androidfilehost.com/?fid=24369303960687057
2. Download htc_fastboot.exe here : https://drive.google.com/file/d/0B8L4pkbzdlR3eTlJSjdKVEdHX1U/view

Make a folder say "RUU" on your desktop and put both RUU zip and htc_fastboot.exe in this RUU folder

Then follow these :

Rename the RUU zip to RUU.zip (make sure you don't hide the windows extension so you won't make mistake and rename it to RUU.zip.zip)
put your device on bootloader/fastboot mode (as you get the getvar) and connect to PC
Open a command prompt from RUU folder then run below commands:

fastboot reboot-bootloader (reboot to bootloader to ensure the connection is good)
fastboot oem rebootRUU (put the device in RUU mode)
htc_fastboot flash zip RUU.zip (to install RUU)

Once complete - fastboot reboot

It should boot, then you run setup .. done.
(Only thing is you will lose all data in internal storage as RUU will give you out of the box state - at least better than a non-working phone)

I fave upgraded via OTA to marshmallow and i can get this to work. I have bootloops. I have done all wipes without any luck. Can you helpme to fix this.

(bootloader) version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 1.29.214500021.12G
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 6.12.401.4
(bootloader) version-misc: PVT SHIP S-ON
(bootloader) imei2: Not Support
(bootloader) meid: 00000000000000
(bootloader) product: m8_ul_ca
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B10000
(bootloader) cidnum: 11111111
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: on
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: 76df2b54
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
all: Done!
finished. total time: 0.292s

 

[redpoint73]

I fave upgraded via OTA to marshmallow and i can get this to work. I have bootloops. I have done all wipes without any luck. Can you helpme to fix this.

Did you try the instructions you quoted? If so, you need to tell us how far you were able to get, what step failed, any error messages, etc.

 

[Sachoya]

"it will install the needed drivers then uninstall the HTC Sync Manager but leave the drivers"

i am currently installing the sync manager. It is asking for me to repair or remove sync. Which do i choose?
Secondly, after i've installed both, and copied the files from get var, do i try and load into bootloader? (volume down + power).

Thanks again

 

[Fatal_Enigma]

My friends phone was soft bricked after an update and the procedure on the first page worked a treat, so thanks a lot!

 

[redpoint73]

Secondly, after i've installed both, and copied the files from get var, do i try and load into bootloader? (volume down + power).

getvar just gives us the info to see your version number, CID, etc. (gives an output similar to Post #5 above).

I don't know what you mean "copied the files from get var"

 

[Emmvee]

Hi
Im having nearly the same problem as OP......the only difference i can see is that on the bootloader screen it says
******Software status : Official *******
*****UNLOCKED*******

I have tried every step but it still reboots to recovery screen

Please help if you can

 

[lovelychi]

Please help!

I have followed the instructions and after this part: htc_fastboot flash zip RUU.zip (to install RUU)
It has been stuck on the last action of this screenshot of the command prompt for over an hour:


C:\Users\user name\Desktop\RUU>fastboot devices
SH527WM02304 fastboot

C:\Users\user name\Desktop\RUU>fastboot reboot-bootloader
rebooting into bootloader...
OKAY [ 0.013s]
finished. total time: 0.014s

C:\Users\user name\Desktop\RUU>fastboot oem rebootRUU
...
(bootloader) Start Verify: 0
OKAY [ 0.019s]
finished. total time: 0.019s

C:\Users\user name\Desktop\RUU>htc_fastboot flash zip RUU.zip
sending 'zip'... (53965 KB) OKAY
sending time = 2.938 secs
writing 'zip'... (bootloader) zip header checking...
(bootloader) shift signature_size for header checking...
(bootloader) zip info parsing...
(bootloader) checking model ID...
(bootloader) checking custom ID...
(bootloader) start image[hboot] unzipping for pre-update check...
(bootloader) total_image_number=8

(bootloader) start image[hboot] flushing...
(bootloader) [RUU]WP,hboot,0
(bootloader) [RUU]WP,hboot,99
(bootloader) [RUU]WP,hboot,100
(bootloader) ...... Successful
(bootloader) current_image_number=0

(bootloader) current_image_number=1

(bootloader) current_image_number=2

(bootloader) current_image_number=3

(bootloader) current_image_number=4

(bootloader) current_image_number=5

(bootloader) current_image_number=6

(bootloader) current_image_number=7

FAIL90 hboot pre-update! please flush image again immediately
FAILED (remote: 90 hboot pre-update! please flush image again immediately)
For "hboot-preupdate" response, restart the same procedure for device SH527WM02304...
sending 'zip'... (53965 KB)

 

[redpoint73]

Im having nearly the same problem as OP......the only difference i can see is that on the bootloader screen it says
******Software status : Official *******
*****UNLOCKED*******

I have tried every step but it still reboots to recovery screen

Please help if you can

If you are s-on, you need to relock the bootloader in order to RUU, using command: fastboot oem lock

 

[lovelychi]

I have followed the instructions and after this part: htc_fastboot flash zip RUU.zip (to install RUU)
It has been stuck on the last action of this screenshot of the command prompt for over an hour:


C:\Users\user name\Desktop\RUU>fastboot devices
SH527WM02304 fastboot

C:\Users\user name\Desktop\RUU>fastboot reboot-bootloader
rebooting into bootloader...
OKAY [ 0.013s]
finished. total time: 0.014s

C:\Users\user name\Desktop\RUU>fastboot oem rebootRUU
...
(bootloader) Start Verify: 0
OKAY [ 0.019s]
finished. total time: 0.019s

C:\Users\user name\Desktop\RUU>htc_fastboot flash zip RUU.zip
sending 'zip'... (53965 KB) OKAY
sending time = 2.938 secs
writing 'zip'... (bootloader) zip header checking...
(bootloader) shift signature_size for header checking...
(bootloader) zip info parsing...
(bootloader) checking model ID...
(bootloader) checking custom ID...
(bootloader) start image[hboot] unzipping for pre-update check...
(bootloader) total_image_number=8

(bootloader) start image[hboot] flushing...
(bootloader) [RUU]WP,hboot,0
(bootloader) [RUU]WP,hboot,99
(bootloader) [RUU]WP,hboot,100
(bootloader) ...... Successful
(bootloader) current_image_number=0

(bootloader) current_image_number=1

(bootloader) current_image_number=2

(bootloader) current_image_number=3

(bootloader) current_image_number=4

(bootloader) current_image_number=5

(bootloader) current_image_number=6

(bootloader) current_image_number=7

FAIL90 hboot pre-update! please flush image again immediately
FAILED (remote: 90 hboot pre-update! please flush image again immediately)
For "hboot-preupdate" response, restart the same procedure for device SH527WM02304...
sending 'zip'... (53965 KB)

I finally got it to work, thank you so much ckpv5 for the original instructions. I've been trying to get HTC Support to help for over a month and now it's working within a day

 

[zainmukhtar]

my command is giving me error .. can i do this with sdcard ??

---------- Post added at 12:22 PM ---------- Previous post was at 11:43 AM ----------

If possible use PC with USB2.0
I'm on mobile for 6 hours.

If the above fails, I'll give you another method later.
I don't see a reason it would fail.

(bootloader) start image[system] unzipping & flushing...
(bootloader) [RUU]UZ,system,0
(bootloader) [RUU]UZ,system,8
(bootloader) [RUU]UZ,system,16
(bootloader) [RUU]UZ,system,24
(bootloader) [RUU]UZ,system,32
(bootloader) [RUU]UZ,system,40
(bootloader) [RUU]UZ,system,48
(bootloader) [RUU]UZ,system,56
(bootloader) [RUU]UZ,system,100
(bootloader) ...... Failed
(bootloader) current_image_number=0

FAIL53 image unzipping fail
FAILED (remote: 53 image unzipping fail)
Execution time is 98(s)

my fone is stuck on htc logo what to do know . ? help

 

[redpoint73]

my command is giving me error .. can i do this with sdcard ??

---------- Post added at 12:22 PM ---------- Previous post was at 11:43 AM ----------



(bootloader) start image[system] unzipping & flushing...
(bootloader) [RUU]UZ,system,0
(bootloader) [RUU]UZ,system,8
(bootloader) [RUU]UZ,system,16
(bootloader) [RUU]UZ,system,24
(bootloader) [RUU]UZ,system,32
(bootloader) [RUU]UZ,system,40
(bootloader) [RUU]UZ,system,48
(bootloader) [RUU]UZ,system,56
(bootloader) [RUU]UZ,system,100
(bootloader) ...... Failed
(bootloader) current_image_number=0

FAIL53 image unzipping fail
FAILED (remote: 53 image unzipping fail)
Execution time is 98(s)

my fone is stuck on htc logo what to do know . ? help

Are you using htc_fastboot.exe as described in Post #6?

Also, try to download the RUU again to see if the download was corrupted during transfer.

 

[zainmukhtar]

help me

(bootloader) version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 1.29.214500021.12G
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 6.12.401.4
(bootloader) version-misc: PVT SHIP S-OFF
(bootloader) serialno:
(bootloader) imei:
(bootloader) imei2: Not Support
(bootloader) meid: 00000000000000
(bootloader) product: m8_ul_ca
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B10000
(bootloader) cidnum: 11111111
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: off
(bootloader) build-mode: SHIP
(bootloader) boot-mode: RUU
(bootloader) commitno-bootloader: 76df2b54
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
all: Done!
finished. total time: 0.051s

Are you using htc_fastboot.exe as described in Post #6?

Also, try to download the RUU again to see if the download was corrupted during transfer.

can you please recommand me ruu file related to my detaill

 

[redpoint73]

can you please recommand me ruu file related to my detaill

What you are trying to flash (error message in Post #56 above), if you don't know which is the correct RUU?

When asking for help, always be specific about what files you are trying.

 

[nawazdj]

need help finding right ruu file

I believe I have the same problem
This is my getvar output

C:\Users\NAWAZ\Desktop\Android>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: 3.19.0.0000
(bootloader) version-baseband: 1.25.214500021.06G
(bootloader) version-cpld: None
(bootloader) version-microp: None
(bootloader) version-main: 4.16.401.10
(bootloader) version-misc: PVT SHIP S-OFF
(bootloader) serialno:
(bootloader) imei:
(bootloader) imei2: Not Support
(bootloader) meid: 00000000000000
(bootloader) product: m8_ul
(bootloader) platform: hTCBmsm8974
(bootloader) modelid: 0P6B13000
(bootloader) cidnum: 11111111
(bootloader) battery-status: good
(bootloader) battery-voltage: 0mV
(bootloader) partition-layout: Generic
(bootloader) security: off
(bootloader) build-mode: SHIP
(bootloader) boot-mode: FASTBOOT
(bootloader) commitno-bootloader: 3aa067db
(bootloader) hbootpreupdate: 11
(bootloader) gencheckpt: 0
all: Done!
finished. total time: 0.028s
Which ruu file should I download?