[SOLVED] VPN Client, Credential Storage Password Prompt

[spuniun]

I tried to add a new IPSec VPN profile today and after saving the preshared key I was prompted to enter the Credential Storage password, which I have never setup. Anything I enter fails; I can keep trying indefinitely and it never prompts to reset credential storage.

Looking in Settings > Security > Credential Storage shows Storage type is "Backup to hardware" and not changeable and Clear credentials is also grayed out.

Why can't I create local credential storage secured by my own password with this device?

EDIT: So I found the workaround, but not really an answer to the credential storage issue:
http://www.pocketables.com/2014/02/fix-credential-storage-roadblock-android.html

Essentially, Credential Storage forces you to use PIN or Password unlock options only, but you must disable all unlock options first and run something that requests credential storage to enable it. If you set PIN or Password unlock yourself and try to enable credential storage in VPN it will fail. Thankfully I don't need to use VPN from device really so i can go back to Fingerprint unlock, but hopefully this helps someone else in the future.

 

[spuniun]

I've tried it repeatedly, all with same results. Not sure how to resolve it yet

Sent from my SM-G900V using Tapatalk

 

[spuniun]

By the way, I brought this issue to both Samsung and Verizon support and their only answers were to perform a factory reset.
Lesson learned: I'm better at supporting my device than the manufacturer and carrier combined.