Some Note 10+ Appears to Have a Top Screen Align Issue

[ayoshidage]

** CORRECTED TITLE **

Hey guys

I just got my Note 10+ I think judging by the pictures some Note10+ models have a top alignment defect. It's very hard to see sometimes but can be seen. If you look at the top side where the glass meets the top bezel you will see a gap which looks normal but had a white or grayish line that goes between the glass and frame. I'm not sure it's it's normal or not but it's more visible in daylight or shining a light on it. Check this out

https://imgur.com/a/1Q1wn53

I went out to see if other Note 10+ had these issue and they did some are less noticeable but is still present. I also checked the S10 and Note 9 and does not seem to have this issue

Thought I might share a photo to show you my point. Look at the photo you will see that the white line is visible between the gap on the top. This white line starts from both sides of the ear speaker cutout and runs till just about the corner almost and stops.

I am trying to see if this is a known issue. If others have the same issue. Please comment.

 

[kar5ten]

My Note 10+ does not have such a big gap.

I can barley put a piece of paper between the display and the metal frame

Also what you are see is probably the water proofing rubber ring.

 

[yoyo711]

Where did you get the Note 10 plus?
Looks fake note 10 Plus tho......

 

[winol]

Where did you get the Note 10 plus?
Looks fake note 10 Plus tho......

Yes indeed, my note10+ does not have any gap anywhere, and to that matter, I only buy my devices in carrier centers, and I inspect them very carefully at the time of buying

 

[ayoshidage]

Yes indeed, my note10+ does not have any gap anywhere, and to that matter, I only buy my devices in carrier centers, and I inspect them very carefully at the time of buying

Nope not a fake Note 10+ at all. That photo I posted was taken at a Best buy demo that they had standing up. So took the photo of that. And I really zoomed in. That's not mine, but I have the similar problem. And I buy all my phone's from carries and them too they have this issue. You just can't see it cause it's in the small gap on top. I will try to get some more photos of different models including mine. I just posted that one cause it was the best shot as a reference.

Here are two more shots of the same phone posted above at Best buy

https://imgur.com/a/d9Ftr8h

You can still see the gap. Left and right side of the ear speaker cutout. When not really zoomed that much.

 

[ninjeratu]

Demo unit. Disregard.
Could be bent, could be something else.
Retail does not have a gap between the frame and glass.

 

[mafy31]

Demo unit. Disregard.
Could be bent, could be something else.
Retail does not have a gap between the frame and glass.

no gap either here, perfect alignment.
You might want to update your topic, because the title sounds like there is a problem with the device, which is not...

 

[ayoshidage]

no gap either here, perfect alignment.
You might want to update your topic, because the title sounds like there is a problem with the device, which is not...

Well mine does and I will post a picture with that too. And mine is a carrier version. Soon will be posted. There should be no gap at all maybe the one you guys received doest have that issue but mine does. So maybe I'll see if they can exchange mine.

 

[winol]

As mafy31 says, the title of your post is highly missleading, sound as if ALL note 10+ have a flaw that only YOU could find, which clearly is not the case, yes, your device may be a flawed one, if so, go to exchange it, or whatever solution your vendor is willing to provide

 

[FtaWolf]

Well it might be the screen protector that Samsung installed.

Sent from my Samsung SM-N975U using XDA Labs

 

[ayoshidage]

Well it might be the screen protector that Samsung installed.

Sent from my Samsung SM-N975U using XDA Labs

Nope it's not cause I have the whitedome screen installed. I took of the original one off. I have always had Samsung product and never had issue. Just this and the other model S6 that had an issue of being scratched out of the box. I was the first one to notice this staright out of the box and posted which later escalated being here. And people were noticing. Obviously this is nowhere near the same but was a manufacturing defect. Which I put into motion where I live and eventually they brought that to the attention of the Samsung rep and later had it swapped when they say indeed was a defect and swapped out mine after 5 phones or so later. They needed to bring 5 phones only 1 was perfect after the second batch arrived at the carrier store. It was then all over xda this issue.

Trust me guys I have been using Samsung mobile since the first release. I just want people to tell me if they have this issue too and have the bad units not all to be replaced. Like I said it's hard to see it, but it's present on the carrier demo phones and mine. But later on when I post mine you will see it's there. And I am someone very picky about phones to be perfect. I always buy from carriers. My mistake was I should have maybe bought from the store and examine there. Then to have it shipped. But they didn't have in store so had no choice. Sorry for the long post.

 

[winol]

Well, then, you admit that your unit is flawed, but the title of the post sugests that ALL devices are that way, which is not the case

 

[ayoshidage]

Well, then, you admit that your unit is flawed, but the title of the post sugests that ALL devices are that way, which is not the case

They all have it, it's hard to see it. Some are worst than others. It's still a flaw, since on 5 units I looked at has the same issue. This line can be seen on all units. I checked more today and they all have it. The only difference is some show more gap space then others. People think that the gap space shown are big, when it's not. That has been zoomed in. So yes most have it. I checked today as well 10 of them have it just lesser gap. I don't come on these forums to create things that does not exist. Provide me a close up shot of the top bezel like I mentioned above. You will see it's there. The gap is small when using the phone in a regular position. When looking closer you can see it. So therefore

A) The first batch got this issue which is maybe what is supplied here or what I got that had this issue (first run)

B) The second batch corrected the issue.

That is my conclusions.

 

[SamuelBegui]

Click baited lol

 

[rcklss1]

No gap on my Verizon model 10+

 

[ayoshidage]

No gap on my Verizon model 10+

Can you verify when the production date is on your model. Thank you for the update!

 

[yarnsrj]

I hate that I'm inspecting my 10+, that I got from Samsung, for any little thing. No gaps or irregularities that I can see. I agree that you should not make it sound as though all devices have a problem when they do not!

Sent from my SM-N975U using Tapatalk

 

[ayoshidage]

I hate that I'm inspecting my 10+, that I got from Samsung, for any little thing. No gaps or irregularities that I can see. I agree that you should not make it sound as though all devices have a problem when they do not!

Sent from my SM-N975U using Tapatalk

Sorry if my title seems misleading, I was just putting the awareness out that the Note 10+ has some screen alignment issues on the top side. I know maybe lots with disagree or maybe might not see it, but I have gotten in touch with the manager at the carrier, and they looking into the issue, them too they see it as an issue. They said, its not a big issue or a big major flaw, but according what the manager said, it does looks like there is a gap and is visible when looking closely. Yes its not a big deal, but if I am putting down more than 1000+ down, I expect the phone to be flawless. If this was a phone that was $200 -$400 I wouldn't careless.

I'm just put the statement out there so that if you guys do have an issue, I can bring that to the attention to Samsung. I do not know if you guys can remember, the S6 did not have a major design flaw too, but what it did have was a manufacturing defect from the company that the phones, straight out of the carries box, was coming all scratched up. After investigation the issue, I once again, got in touch with the manager, which the manager got in touch with the Samsung rep, and sent all the received units that the carrier got, sent back, and the next bunch came out of the factory perfect.

Like I said, I am a big fan of Samsung, I practically have all the models, minus the Note 7. So just putting the word out, like I said before, sorry if the title seems misleading. It has been corrected.

 

[william84]

Thread title made me curious. Investigated my N975-F. Damn you,OP.
I know what you mean cause I am seeing it on my device.

Maybe it allows for the glass to expand in hotter/warmer environments and contracting in colder/less warmer.

I don't necessarily think it's a flaw.

Anyway here are 2 pics of my phone.

https://imgur.com/gallery/KFOTfe4

Sent from my SM-N975F using XDA Labs

 

[ayoshidage]

Thread title made me curious. Investigated my N975-F. Damn you,OP.
I know what you mean cause I am seeing it on my device.

Maybe it allows for the glass to expand in hotter/warmer environments and contracting in colder/less warmer.

I don't necessarily think it's a flaw.

Anyway here are 2 pics of my phone.

https://imgur.com/gallery/KFOTfe4

Sent from my SM-N975F using XDA Labs

I'm glad you found what I am talking about ?. At least we have found someone in here that finally understands my point. People in here jump to conclusions without having to do the homework. You can see clearly on yours, you have the same issue as mine.

People told me the Note 10+ shot I posted earlier a fake lol. Yep that's right the best buy put a fake replica Note 10+ functional device.

It's not very visible but to me it is cause I see the little imperfections. Maybe it's a water seal maybe it's the adhesive glue but whatever it maybe it's right between the gap of the glass and frame. Beside the speaker and right before the curve of the glass it stops. Once you see it. It annoys you lol.

I can bet you probably its on all Note 10+ devices. So far I seen it on more than a dozen devices. I dunno how wide spread it is.