This has been discussed before, but i went into a store today and dealt with a guy who is a complete idiot regarding my device. Went in discussing network, and had to explain to the guy the difference between Band 13 and Band 4 aka Lte vs XLTE. Wow. I thought the people advertising these phones to people would know what it means. Anyway I am not generalizing all Reps, just some i ha e dealt with.
Some VZW CS Reps are idiots.
- Thread starter ihavenewnike
- Start date
From my experience in retail this is half the CS reps' fault and half Store level management. While it is the Associates' responsibility to understand the products and services they sell, it is also the Store Managers' responsibility to make sure their Associates are trained and knowledgeable. It is in my opinion that the work ethic in this country has fallen too low, we are too concerned with the bottom dollar.
I don't know how I forgot that. I agree that training is needed to know what they are selling. I mean, I have asked before what does XLTE mean for usage and they said it just means it is faster which is not necessarily true.
It is wonderful to live in an age where information is at our fingertips, most anything can be found if we just look in the right places (i.e. Google). I find it amazing how dumb people seem to be getting when we have more knowledge at our disposal than ever before in history. True Irony.
True. Was just thinking that. A simple Web article and employees or in this case anyone can be beyond knowlegable on anything.
I never ask the reps at vzw, I feel like they're just feeding us bull and things we want to hear. I completely agree with finding answer on the web.
From my perspective of working in retail I can tell you that the average person walking into Verizon (or any other tech store) the last thing they are concerned about is stuff like Band 13 vs Band 4. Let alone probably couldn't care to know what it is or other stuff we here on XDA take for granted like root, unlocked bootloaders, ROMs, etc. Most people are more concerned about stuff like basic overview of coverage and if whatever device can stream Pandora... and if they are getting a "good deal" on 1 gigabyte of data per month which they all think is "more than enough."
I'm not trying to excuse why a rep doesn't know something like why XLTE is better than traditional LTE but I'm just putting into perspective on what a typical sales rep really gets asked on a daily basis. That in turn typically is... "can I play Angry Birds on this here S4?"
I'm not trying to excuse why a rep doesn't know something like why XLTE is better than traditional LTE but I'm just putting into perspective on what a typical sales rep really gets asked on a daily basis. That in turn typically is... "can I play Angry Birds on this here S4?"
True. This lady on my same trip, about 40, was asking how she could download games like candy crush. and if the installing bar meant it was working. But when I said band 4 and 13 I meant that XLTE allows more bandwith.
As a rep for multiple types of products at one time or another I'd say finding that one person who knows what they are talking about is rare. These guys also don't get trained that deeply on products. I remember doing the Apple training and half the stuff I glazed over because I just didn't care. But if the rep decides to spend their free time researching this stuff it should be up to them. Otherwise the company should fund the time to teach them. Don't expect a rep to arm themselves with knowledge with a crappy paying job
Not saying they have to know everything, like the difference between a snapdragon 800 and 801 and 805, but if I was to ask is the s5 or note 3 better at multitasking don't tell me the s5 " because it is newer"
I totally agree with that. They should really have proper training on these things. Really one of the things I noticing with the training is it was rushed and if I wanted a great more deal of detail I went and found it myself. Even the reps for the companies that come in and visit the store couldn't provide that info. I remember talking with a Samsung rep and she had all the shiny info about the s pen but nothing about the hardware specs of the phone. I think those of us who want that info are a dying breed. And with stores not being able to provide hours to properly train the employees you fall into this seriously sick pit of untrained people. So let's blame the company's who don't supply time enough to train employees. The again that's how we get the savings lol and they still make profit
Did I see someone say "savings"? Lol! This is Verizon we are talking about here? These two words do not mix. Kind of like oil and water.
Any way, the desire for knowledge by the general public is dying very fast. These people have been lulled into a semi deep brain sleep. And are content only with their sugar filled diets and games. Hard work and knowledge as far as these people are concerned should be left to the "professionals" or in another word. The government's. Lol! What they need to understand is that the "professionals" and government's are in this same deep sleep them selves. Oh well.
Sent from my SM-N900V
Any way, the desire for knowledge by the general public is dying very fast. These people have been lulled into a semi deep brain sleep. And are content only with their sugar filled diets and games. Hard work and knowledge as far as these people are concerned should be left to the "professionals" or in another word. The government's. Lol! What they need to understand is that the "professionals" and government's are in this same deep sleep them selves. Oh well.
Sent from my SM-N900V
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