Sony sw2 dead after 3 days

[marcgear]

So had my watch 3 days and it's dead won't turn on just starts with Sony logo then turns off sometimes it just lights the back light for few seconds then shuts off called Sony looks like I'm sending it back. I tried the usual pc companion and global update no joy. So looks like it's going back 5 to 7 days return.
Anybody else got any issues with there's.

Sent from my C6833 using Tapatalk 4

 

[Ahyricks]

Seems like I also have the same problem but mine only powers on on charging and only display the sync part and then switches off again

Sent from my LT26i using xda app-developers app

 

[aka_sirok]

Seems like I also have the same problem but mine only powers on on charging and only display the sync part and then switches off again

Sent from my LT26i using xda app-developers app

The same happened to me, clean the pins of the charger and the watch then reset (15s aprox. press of power button) and it should work properly again.

hope it worked
bests

Sent from my GT-N7100 using xda premium

 

[mynote]

So had my watch 3 days and it's dead won't turn on just starts with Sony logo then turns off sometimes it just lights the back light for few seconds then shuts off called Sony looks like I'm sending it back. I tried the usual pc companion and global update no joy. So looks like it's going back 5 to 7 days return.
Anybody else got any issues with there's.

Sent from my C6833 using Tapatalk 4

Very good. I wanted to order it today but when i read this Feedbacks ill wait until another better Version of the smartwach has been released -_-

 

[golfinggino]

Mine is about 5 days old just stopped working this morning won't even power on anymore

Edit it seems the battery was just dead when I got home and plugged it in it turned on and starting charging, I charged it overnight and was sure it was fully charged - at least it is working now !

Sent from my Xperia Z Ultra using XDA Premium HD app

 

[S4M33R]

Exact same problem!

Hi, I just got my smartwatch 2 about 3 days ago and today I wake up to find it dead, the battery was fully charged when I went to bed and in the morning the thing just wouldn't turn on, sometimes the screen lights up slightly but is still blank, just like you said. Holding the power button down to reset it just brings up the sony logo and that soon disappears so I'm left with an expensive dead toy which the PC wont even recognise. Not happy :/

 

[Adso3000]

Hi, I just got my smartwatch 2 about 3 days ago and today I wake up to find it dead, the battery was fully charged when I went to bed and in the morning the thing just wouldn't turn on, sometimes the screen lights up slightly but is still blank, just like you said. Holding the power button down to reset it just brings up the sony logo and that soon disappears so I'm left with an expensive dead toy which the PC wont even recognise. Not happy :/

That sucks. I bought one that was just DOA and wouldn't recognize either. Then got a second one which is working now for 5 days so far. Not really impressed with Sony's quality control at the moment.

 

[S4M33R]

Problem sorted, for now...

That sucks. I bought one that was just DOA and wouldn't recognize either. Then got a second one which is working now for 5 days so far. Not really impressed with Sony's quality control at the moment.

Just an update:

After plugging in to a mains charger and leaving it for 5mins (blank screen and no sign of any life in the thing) I installed Sony's update utility and thought I'd give it one more go. I plugged in the watch (at first it tried to install driver and failed), then after opening the update programme and finding the smartwatch 2 option and re-plugging in the watch & tapping the power button quickly once, boom the computer detected the watch (it said the battery level was now 76% so that rules out a dead battery as I only charged for a few mins). From then onwards the update programme installed the relevant drivers and allowed me to reinstall the firmware. Finally managed to get some life into the watch, but, and there's a but...ever since I managed to reinstall the firmware the smartwatch kept crashing or freezing at a certain time and not responding to any inputs, no matter how many times I reset the watch, but I eventually fixed it!

I've had to uninstall all the smart extra apps and reset the watch a few more time and connect to my phone with a fresh setup and now finally things seem to be working again, but it's been a whole lot of hassle and not what I was expecting at all, let's just hope it lasts...

 

[kish3n]

Just an update:

After plugging in to a mains charger and leaving it for 5mins (blank screen and no sign of any life in the thing) I installed Sony's update utility and thought I'd give it one more go. I plugged in the watch (at first it tried to install driver and failed), then after opening the update programme and finding the smartwatch 2 option and re-plugging in the watch & tapping the power button quickly once, boom the computer detected the watch (it said the battery level was now 76% so that rules out a dead battery as I only charged for a few mins). From then onwards the update programme installed the relevant drivers and allowed me to reinstall the firmware. Finally managed to get some life into the watch, but, and there's a but...ever since I managed to reinstall the firmware the smartwatch kept crashing or freezing at a certain time and not responding to any inputs, no matter how many times I reset the watch, but I eventually fixed it!

I've had to uninstall all the smart extra apps and reset the watch a few more time and connect to my phone with a fresh setup and now finally things seem to be working again, but it's been a whole lot of hassle and not what I was expecting at all, let's just hope it lasts...

this worked for me!!!

 

[S4M33R]

this worked for me!!!

Good to hear! Personally I think its some of the apps that corrupt the firmware on the watch and as it tries to reconnect to the phone to relink the apps you've installed it just ends up in a loop...just hope Sony releases some kind of updated more stable firmware soon!

 

[zargham khan]

wont connect to pc

hi my watch is working fine but i want to update the software.when i connect the usb and immediatly press power button nothing happens on watch and pc shows usb device not recognised,and when i remove the usb cable and press power button so it turns on... is it the driver issue or watch firmware?

i am using windows 8 64bit

 

[dirtymindedx]

http://www.sonymobile.com/global-en/tools/ update-service/


This will help you unbrick your smartwatch 2. I crashed mine 2 hrs after setup. Lol enjoy.

 

[ruggs1234]

http://www.sonymobile.com/global-en/tools/ update-service/


This will help you unbrick your smartwatch 2. I crashed mine 2 hrs after setup. Lol enjoy.

Just had this happen to my 2 day old Smartwatch 2.

I switched it on after charging to see 2 of my apps not showing on the watch, Smart Camera and Call Handler, both bang up to date and still showing in the Smart Connect app on my Samsung S3. All other apps seemed fine at this point. So I switched the watch off and back on again to be greeted by a garbled display on the watch..switched it back off and on again and this time it only booted as far as the Sony logo.

Thanks to the help on this thread I downloaded the Sony update tool which allowed me to reinstall the firmware and i'm now back up and running.

I do have a theory as to what might have caused the problem. I used a mobile phone mains charger to charge the watch for the first time just before the problems. I am going to stick to using the supplied usb lead and connecting it to my laptop from now on. I dont know if this will help stop the firmware from corrupting but i'm not taking any chances....

 

[dirtymindedx]

Just had this happen to my 2 day old Smartwatch 2.

I switched it on after charging to see 2 of my apps not showing on the watch, Smart Camera and Call Handler, both bang up to date and still showing in the Smart Connect app on my Samsung S3. All other apps seemed fine at this point. So I switched the watch off and back on again to be greeted by a garbled display on the watch..switched it back off and on again and this time it only booted as far as the Sony logo.

Thanks to the help on this thread I downloaded the Sony update tool which allowed me to reinstall the firmware and i'm now back up and running.

I do have a theory as to what might have caused the problem. I used a mobile phone mains charger to charge the watch for the first time just before the problems. I am going to stick to using the supplied usb lead and connecting it to my laptop from now on. I dont know if this will help stop the firmware from corrupting but i'm not taking any chances....

Enjoy, Glad it worked out.

 

[EndOfLevelBoss]

Enjoy, Glad it worked out.

After 2 weeks I have this same issue. The update tool won't recognise the watch though so I think I have to return it.

 

[Adso3000]

After 2 weeks I have this same issue. The update tool won't recognise the watch though so I think I have to return it.

Sorry if this is too obvious and you've already done it many time. Did you do the whole "turn off watch", run program, plug the USB end in your computer and then plug in the microUSB end into your watch and in less than a second after plugging the microUSB into the watch, press and hold the powerbutton on the watch?

http://www.sonymobile.com/global-en/tools/ update-service/

 

[EndOfLevelBoss]

Sorry if this is too obvious and you've already done it many time. Did you do the whole "turn off watch", run program, plug the USB end in your computer and then plug in the microUSB end into your watch and in less than a second after plugging the microUSB into the watch, press and hold the powerbutton on the watch?

Honestly I tried it over and over. I tried pressing, holding, everything with the update tool running immediately after plugging in the USB cable. After an hour of messing about I gave up and arranged to return it. I know it worked for others but it definitely didn't work for me.

I would have accepted a replacement but it wasn't an option so I'm getting the money back and I decided to go for a Pebble instead. I really liked the Smartwatch 2 but I did realise when using it that the colour screen and touchscreen were less important to me than the core experience (watch + personalisation + notifications). Fingers crossed I'll get all that with the pebble and not need to charge it quite so often.

Thanks for trying to help!

 

[[email protected]]

I had it running for a few weeks but eventually I started seeing some weirdness. Firstly it became less responsive and then it will reboot on its own. Yesterday it failed completely where it will hardly remain turned on for a while. So yesterday I connected it to sony update software and update was presented. I flashed that update, after that it won't reboot, no response at all, as if bricked. After 20-30 minutes it started responding but this time it was even worse. Literally unusable. Backlight won't turn on, it won't register touch on right hand side of screen except on left hand side icon row. Can't swipe either.

Infact this is pretty much useless now.

Never expected such a poor quality device from such a reputed company. A piece of ****.

Not sure if warranty will be honoured on this as I don't even have receipt on purchase from ebay. However I have full box and all accessories. If this is not sorted this will be last piece of electronics I will buy from sony.

 

[marcgear]

I'm still waiting for mine to come back from repair been over a month now.

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[julz]

Dawn my watch started stuffing up today. Would keep buzzing and resetting showing the Sony logo. Plugged it in to charge and it seems to be stuck on 0% battery and gets pretty warm when charging. I need to try out the tips suggested to see if it fixes it.