Sony's warranty if you buy from eBay?

[hanime]

For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?

 

[erasat]

For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?

Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.

Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.

 

[hanime]

Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.

Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.

That sounds good. Did you buy yours from eBay as well? If so, which seller?

 

[erasat]

That sounds good. Did you buy yours from eBay as well? If so, which seller?

Both are from eBay, the D6603 was the one that listed as $599 when everybody else had it over $740, he sold tons of them, seller is techno.trading.house and the D6633 was from never-msrp.

 

[hanime]

This is very promising. I bought from the same seller. :]

For those wanting to register their phones: https://account.sonymobile.com

SONY: Thank you. What is the model of your device and your service provider?
ME: Sony Xperia Z3 (D6603) on T-Mobile
SONY: Thank you, we understand that you have a warranty question regarding this device model and the purchase situation, is this correct?
ME: Yes
ME: I bought it from an eBay wholesaler.
SONY: Correct, how may I assist you?
ME: Just wondering about whether you honor warranty for these new devices, even though I bought them from a third party.
ME: I've read in forums you do.
SONY: I understand, we'll be more than glad to assist you regarding this matter.
SONY: In this case, as long as you purchased the device from a Store Seller and you have available a Proof Of Purchase from them, then your warranty can be honoured even though your device is an international model, however, our repair center in the US will address the warranty under US repair policies and your device will be considered a Gray Market phone, meaning that we would not be able to provide you with an estimate turnaround time from the repair facility.
SONY: Have I answered all of your questions today or is there anything else I can help you with?
ME: I registered my device on your website, and it said "Warranty valid until: 17/01/2016". What kind of warranty am I expecting?
SONY: This would be the case for your device as this is the 1 year warranty from date of purchase as long as you conserve the Proof of Purchase.

 

[Richie5767]

Both are from eBay, the D6603 was the one that listed as $599 when everybody else had it over $740, he sold tons of them, seller is techno.trading.house and the D6633 was from never-msrp.

You're so lucky. It's currently listed at $675. The only one cheaper is never-msrp at $665.

 

[jiggyb21]

This has been discussed a few times on here. The reports range from--

(this is the party I belong to) you're covered with the full 2 yr warranty, but since the phone was manufactured for a different country, they will give no estimated time of return stating that if the phone needs a region specific part it will need time to ship here

all the way to Sony saying it hates it's customers buying phones overseas and will offer zero assistance. I say again that I have had them take a phone in from me and return me a brand new in box unit 30 days later.

 

[pchetan2]

Well, I can't tell you for sure but as soon as I registered both of my D6633 and now the D6603 both have the Warranty Information in there, don't remember the exact date for the D6633 but it was until December 2015, and now my D6603 says valid Until 17/01/2016.

Why it is more than a year? I don't have a clue but I registered my D6603 last Monday (10/21) and it says valid until 17/01/2016, so about 15 months, not bad.

Where can I see the warranty information ???

 

[erasat]

Where can I see the warranty information ???

http://mysupport.sonymobile.com/us/#/products/1-2159432782

You will need the email address you used for Xperia Care or if you registered with Google or Facebook.

 

[b1969]

Just contacted Sony and I don't even need to register my phone for the warrant, apparently my phone already came with a 1 year warrant from Sony.

I have the Black Z3 (D6603)

 

[tom1226]

This has been discussed a few times on here. The reports range from--

(this is the party I belong to) you're covered with the full 2 yr warranty, but since the phone was manufactured for a different country, they will give no estimated time of return stating that if the phone needs a region specific part it will need time to ship here

all the way to Sony saying it hates it's customers buying phones overseas and will offer zero assistance. I say again that I have had them take a phone in from me and return me a brand new in box unit 30 days later.

I'm unfortunately in the latter camp with my z2, bought from never-msrp on eBay and am having a really weird screen issue. Sony USA says they won't touch it since the IMEI is from Hong Kong, and Sony HK says they won't since I don't have a bill of sale directly from them showing that it is "Hong Kong officialgoods".

In case you (or anyone) might have input on what's causing my issue (weird, it's like the bottom row of pixels is being taken from the bottom and then displayed at the very top row of the display), here is a short youtube video I uploaded to show what's going on. Factory reset didn't fix it, software repair didn't fix it. Suggestions appreciated. http://youtu.be/BHtR5hylmN4

 

[sygyzy]

I'm unfortunately in the latter camp with my z2, bought from never-msrp on eBay and am having a really weird screen issue. Sony USA says they won't touch it since the IMEI is from Hong Kong, and Sony HK says they won't since I don't have a bill of sale directly from them showing that it is "Hong Kong officialgoods".

I am thinking about picking up a Sony Z3 Compact from the same seller. Is there any way to figure out where the IMEI is from and if Sony will support it, ahead of time?

 

[zombiej79]

If its a sealed product and you register it when you get it you should get the basic warranty

 

[hebbe]

I think it's depending on the country you're living in / you're buying the product.

eg. in germany you have a two year warranty enforced by law if you buy from a professional reseller. the law defines what's covered and how to handle. and you have the claim against the seller, not the manufacturer. because the seller is your contractual partner.

but a manufacturer can provide an additional guarantee, which does not affect the legal warranty. this guarantee can be set up by the manufacturer in whatever way he wants to.

 

[abhinav.tella]

Just make sure you get a your region version on eBay.

 

[Castillo2264]

For those buying Sony Xperia Z3 and Z3C phones from eBay wholesale sellers, do you get any warranty from Sony? Or this is a done deal, no return kind of thing?

Are your very lucky. Everytime I end up contact sony support they give me the other story saying they are not able to honor my warranty due it a international model.