Sound issue during notification

[pedromonval]

I have a problem where the volume always goes down when I receive a notification, this happens when I'm using any app even with silent mode enabled.
I'm using Global ROM 12.0.2.0 on Redmi Note 8.
Can someone help me? Thanks!

 

[T.Y.M.SAI]

I have a problem where the volume always goes down when I receive a notification, this happens when I'm using any app even with silent mode enabled.
I'm using Global ROM 12.0.2.0 on Redmi Note 8.
Can someone help me? Thanks!

i recommend a factory reset.
and do a mail to xiaomi customer service