Speakers crackling!

[warrior420]

I woke up today and got on Facebook and started watching some videos and noticed the speakers were crackling really bad. I restarted the phone right away, it came back with the same issue. I toggled the Dolby Atmos off and it got quieter but doesn't seem to be crackle free... I have no clue what's going on, or how to fix it...

 

[warrior420]

Well, I got on Razor chat support and of course it came down to me doing a factory reset... and it still had the issue afterwards.. So, getting a replacement :/
:/

 

[CptClubs]

This has happened to me to but ive got an unlocked bootloader and twrp.... Bit nervous about sending it in to razer, had any luck with your replacement?

 

[parky169]

I'm having the bottom speaker crackling issues. I got in touch with razer and a week later am still waiting for them to send details on where and how to send it back to them. They made me do a video. then had to upload it to YouTube so their engineers can look at it. Very slow and poor customer service.
By the the sound problem is intermittent and happens at various volumes and sometimes not at all.

 

[iliais347]

This has happened to me to but ive got an unlocked bootloader and twrp.... Bit nervous about sending it in to razer, had any luck with your replacement?

Restore with factory images, lock the bootloader and send it for replaceme t.

---------- Post added at 04:32 AM ---------- Previous post was at 04:30 AM ----------

I replaced my first and second phone due to this. Now i have the third one that does not seem to have the same issue.

 

[iStasis]

Is it crackling or is it vibrating? mine where vibrating so stuck them back down saved a repair and Razer OK'ed me to do it under warranty

The adhesive they used between the phone and the plastic did start to loosen and agreed with razer as the tape was still in place but was exposing some of the speaker. We agreed that the best option for me was to re stick it down with some strong adhesive tape. I took photos of the problem before and told them what i did to repair the problem after reseating mine I no longer had any crackling and sent them a pic after to show them what it looked like and they were still happy to replace the phone for free. I did just say in this case don’t worry about the replacement as I don’t have the time to follow their process but if the phone goes wrong in warranty and ofc covered by warranty that they would be happy to just send me out a replacement phone.

 

[Joshuaqwpu]

My speaker have that exact same problem ..I contacted. The support for over 3 weeks now and I even made all the steps but noone responsed to that ...I think they now , that they where in trouble

 

[william8004]

I'm having the bottom speaker crackling issues. I got in touch with razer and a week later am still waiting for them to send details on where and how to send it back to them. They made me do a video. then had to upload it to YouTube so their engineers can look at it. Very slow and poor customer service.
By the the sound problem is intermittent and happens at various volumes and sometimes not at all.

Same here. Factory reset did nothing. Turning of atmos did not fix it either. They ended up replacing the unit. Boy, did I have to jump through a bunch of hoops! Make sure you keep that receipt. Agree that customer service is slow.