Speakers popping and crackling

[HomerSp]

Hi, just wanted to hear if anyone else has this problem I have with the speakers. Basically they crackle and pop a lot while listening to some audio (think it's related to lower frequency audio). Here's a video of the problem: https://youtu.be/BG5oJNWJR9k
Here's the test video: https://youtu.be/5V-oI-z1NgI

I've spoken with razer support, but I can't really get a good answer out of them if this is a hardware or software issue. I did manage to get a replacement device, but it has the exact same problem. I also wasn't able to reproduce it on the replacement device while it was still on 8.1 - but it started happening again while upgrading to the latest build.

I remember the RP1 having a lot of issues with the speakers as well, and I had to get it replaced like 5 times to get one that didn't have any problems. Maybe it's the same with the RP2? You'd think they would improve their QA, but if that's the case then I'm assuming they haven't.

Thank you

 

[blyndfyre]

Hi, just wanted to hear if anyone else has this problem I have with the speakers. Basically they crackle and pop a lot while listening to some audio (think it's related to lower frequency audio). Here's a video of the problem: https://youtu.be/BG5oJNWJR9k
Here's the test video: https://youtu.be/5V-oI-z1NgI

I've spoken with razer support, but I can't really get a good answer out of them if this is a hardware or software issue. I did manage to get a replacement device, but it has the exact same problem. I also wasn't able to reproduce it on the replacement device while it was still on 8.1 - but it started happening again while upgrading to the latest build.

I remember the RP1 having a lot of issues with the speakers as well, and I had to get it replaced like 5 times to get one that didn't have any problems. Maybe it's the same with the RP2? You'd think they would improve their QA, but if that's the case then I'm assuming they haven't.

Thank you

I just bought the phone knowing full well this could be an issue, but I don't have it yet.

Can you try one thing - There should be a Dolby EQ app and by default it should be set to something like Dynamic Bass Boosted. Try turning that off completely and see if the popping/crackling remains?

 

[HomerSp]

I just bought the phone knowing full well this could be an issue, but I don't have it yet.

Can you try one thing - There should be a Dolby EQ app and by default it should be set to something like Dynamic Bass Boosted. Try turning that off completely and see if the popping/crackling remains?

Thanks for the suggestion, I did try that and it didn't seem to really matter if I had Dolby on or off - the crackling was definitely still there, even if it was slightly better with dolby off.
Unfortunately the customer service wasn't very helpful either, so I decided to return it to the shop I bought it from and got a refund.

I hope you have more luck with yours though! :good:

 

[blyndfyre]

Thanks for the suggestion, I did try that and it didn't seem to really matter if I had Dolby on or off - the crackling was definitely still there, even if it was slightly better with dolby off.
Unfortunately the customer service wasn't very helpful either, so I decided to return it to the shop I bought it from and got a refund.

I hope you have more luck with yours though! :good:

Well that's bad news. Mine hasn't shipped yet, I may just cancel the order. The Reddit sub for this phone scared the **** out of me with all the posts about issues.

 

[HomerSp]

Well that's bad news. Mine hasn't shipped yet, I may just cancel the order. The Reddit sub for this phone scared the **** out of me with all the posts about issues.

Yeah, these phones have had a whole bunch of issues. If they ever release a RP3, they definitely need to improve their quality control and after sales support with more regular software updates. Like on the RP1 I was without working Bluetooth for months due to a software bug, luckily this was later fixed, but there's a risk bugs may never be fixed since they seem to abandon their phones after a short while.

It's a shame really, because I really liked the RP1, and I was looking forward to the improved screen and cameras of the RP2. But unfortunately I wasn't a big fan of the glass back, and the cellular/wifi reception was in fact much worse when compared to the RP1.
I could live with those things, but the speaker problem really ruined the experience for me.