Split SMS not being received

MetalMan889

Member
Jun 18, 2015
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I have the new LG G4 from Sprint. I have already gotten my phone replaced, done PRL updates, and factory resets. Both phones have suffered from not being able to send SMS split messages. Any messages that need to be split are rarely received by the recipient. This happens with multiple people, so it is not just one recipient. One example is when I send a message that is longer than 160 characters to my girlfriend who is on the same plan with me, using my previous Galaxy s4. I have to send the same message 4 or 5 times for her to receive it. She never receives any other of the multiple copies that I sent. I had the Galaxy S4 for two years through sprint and never witnessed the problem. I am in the same locations each day. Is anyone else having this issue or is there anything I can do. I have been to the Sprint store multiple times and they determined it was a device issue the first time. Got a new device and the issue is exactly the same. It is very frustrating since over the past two years I never had the issue and now I do after switching plans and phones.
Any feedback would be appreciated.
Thanks