Ok so today being the day sprint launched their touch pro 2 I decided I wanted to use my upgrade to buy it. I bought a mogul 2 years ago and my contract is ending.
My adventure today was crazy, I went to two sprint stores and then called sprint corporate twice.
First store I went to was a normal sprint store and I asked to upgrade my phone, they said I needed to go a "sprint corprate store". There was one close by and I drove there they told me they cant upgrade SERO plans from the store and I would have to call it in.
So while in the store I call the sprint number and I get this girl and I tell here I want the Touch Pro 2 she is like ok are you buying a line or are you an existing customer. I gave her my plan details and she was like O you have a sero plan this phone dose not qualify for this plan. I was like WTF do you mean this plan does not qualify for a Touch Pro 2 I have a mogul now and it the same thing just slower. She said I needed to add on a premium data plan to my existing SERO plan that already has unlimited data. I told her I worked for best buy and I could get he version version from not only 150 less but $40 a month cheaper then the 50 she wanted to add on top of my current plan. She put me on hold and came back any told me the same thing that I had to upgrade to the "simply everything plan" the new SERO plan. I said no that not happening good by you have just lost a customer.
Phone call 2
I call again and get this guy he says how can I help you I say I have a SERO plan and I want to upgrade my phone. He says ok you can as long as you not upgrading to the palm pre and 2 other black berrys. I said no I want the touch pro 2, he said great I can get you that phone. He adds it onto my plan and sends me the phone NO QUESTIONS ASKED.
I currently have an order number and its been shipped the sku for the order number is a touch pro 2 not a touch pro trust me I checked.
DO NOT LET SPRINT CON YOU OUT OF YOUR SERO PLAN ITS ALL BULL ****.
You can keep your plan.
My adventure today was crazy, I went to two sprint stores and then called sprint corporate twice.
First store I went to was a normal sprint store and I asked to upgrade my phone, they said I needed to go a "sprint corprate store". There was one close by and I drove there they told me they cant upgrade SERO plans from the store and I would have to call it in.
So while in the store I call the sprint number and I get this girl and I tell here I want the Touch Pro 2 she is like ok are you buying a line or are you an existing customer. I gave her my plan details and she was like O you have a sero plan this phone dose not qualify for this plan. I was like WTF do you mean this plan does not qualify for a Touch Pro 2 I have a mogul now and it the same thing just slower. She said I needed to add on a premium data plan to my existing SERO plan that already has unlimited data. I told her I worked for best buy and I could get he version version from not only 150 less but $40 a month cheaper then the 50 she wanted to add on top of my current plan. She put me on hold and came back any told me the same thing that I had to upgrade to the "simply everything plan" the new SERO plan. I said no that not happening good by you have just lost a customer.
Phone call 2
I call again and get this guy he says how can I help you I say I have a SERO plan and I want to upgrade my phone. He says ok you can as long as you not upgrading to the palm pre and 2 other black berrys. I said no I want the touch pro 2, he said great I can get you that phone. He adds it onto my plan and sends me the phone NO QUESTIONS ASKED.
I currently have an order number and its been shipped the sku for the order number is a touch pro 2 not a touch pro trust me I checked.
DO NOT LET SPRINT CON YOU OUT OF YOUR SERO PLAN ITS ALL BULL ****.
You can keep your plan.
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