Sprint SIM Unlock

[SephirothWGP]

So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.


EDIT: 8/2/13 Here is the step by step guide to disable SIMLock. http://forum.xda-developers.com/showthread.php?p=44143251#post44143251

Thanks guys!

 

[misfit0313]

Page 33 of the Get Started guide for the HTC One is what you are looking for.

 

[SephirothWGP]

Page 33 of the Get Started guide for the HTC One is what you are looking for.

That is the number I called and talked to a representative and then a supervisor.

 

[shook187]

So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.

Don't bother trying the sim is unlocked but the phones work out of a frequency that none of the carriers will pick up. If you're so interested in having an unlocked phone why you even with Sprint?

Sent from my HTC One using xda app-developers app

 

[SephirothWGP]

Because one vacation two week vacation isn't a valid reason to switch carriers. I have my old TP2, its not a big deal. I just figured it would be nice to use my new phone while on vacation... So you are saying the only frequency that the One supports is the frequency for LTE and not that of any GSM carriers?

 

[adrianr514]

So I need to unlock my One for a trip to Europe next month. I called Sprint, we started the process and they told me that the One is already unlocked and that only the iPhone is locked. Is this true? From what I have read this doesn't seem to be the case. I have a GiffGaf SIM I tried to put in my phone and it says SIMLock enabled and doesn't allow me to do anything with the SIM. Thank you.

I went through about 6 different reps before I got a supervisor who knows anything you have to talk to international tech and then then submit a claim for you which is then reviewed by another department who then contacts you with a yes or no. It will automatically be a no if your phone hasn't been active for 90 days. They gave me that BS even with me being a rep and getting my phone given to me by HTC free of cost. So its not like I paid a subsidized price or anything but yes long process

Sent from my HTCONE

 

[SephirothWGP]

I went through about 6 different reps before I got a supervisor who knows anything you have to talk to international tech and then then submit a claim for you which is then reviewed by another department who then contacts you with a yes or no. It will automatically be a no if your phone hasn't been active for 90 days. They gave me that BS even with me being a rep and getting my phone given to me by HTC free of cost. So its not like I paid a subsidized price or anything but yes long process

Sent from my HTCONE

Thank you for your response. So did you ultimately get it approved, or am I wasting my time until it has been 90 days? Which by the way is the stupid rule I have ever heard. I have been a long time Sprint customer why should it matter how long I have owned my phone?

 

[adrianr514]

Thank you for your response. So did you ultimately get it approved, or am I wasting my time until it has been 90 days? Which by the way is the stupid rule I have ever heard. I have been a long time Sprint customer why should it matter how long I have owned my phone?

Haven't gotten a response

Sent from my HTCONE

 

[shook187]

Good luck to both of you on getting your CDMA radios to pick up anything internationally.

Sent from my HTC One using xda app-developers app

 

[SephirothWGP]

Good luck to both of you on getting your CDMA radios to pick up anything internationally.

Sent from my HTC One using xda app-developers app

It is a CDMA/GSM phone it will work internationally, that is not the issue. The question at hand is if the SIM can be unlocked so I can use another carrier and not pay Sprints outrageous international fees. Dual CDMA/GSM phones are nothing new. I have my old Touch Pro2 from years ago if this doesn't work, which is also a CDMA phone. Unless you have something helpful to add feel free to overlook my thread.

 

[myphone12345]

WTF? Is Sprint now locking all GSM phones? That policy used to apply only to iPhones. In the past, all other Sprint GSM-capable equipment was shipped unlocked.

I actually think it it would be reasonable for them to ship everything locked as long as they let established subscribers in good standing remove the lock upon request. Having to wait 90 days from the phone being activated does seem ridiculous. I don't see what they gain by doing this besides aggravating their customers.

In a semi related matter... Note that I believe the Sprint HTC One only supports one UMTS frequency (2100). That could be a problem in some countries as far as data service is concerned.

 

[humanbean]

The 90 day rule is only for new customers, not a new phone. If you are a long time customer, it will be no problem. Just call the international department and they can take care of it.

Sent from my LG-LS970 using xda premium

 

[myphone12345]

The 90 day rule is only for new customers, not a new phone. If you are a long time customer, it will be no problem. Just call the international department and they can take care of it.

Sent from my LG-LS970 using xda premium

Thanks for the reply. I hope what you say is true. That would be a reasonable policy to follow.

 

[bender_123]

Props as I already got mine unlocked with this info on day one. Sprint basically said they are not requiring an international roaming plan with this phone and that the 90 day thing for new people is to prevent them from buying their phones and selling for profit internationally.

Sprint is the only non carrier branded hardware version of the hardware available in the US as well.

Sent from my HTCONE using xda premium

 

[raptoro07]

Don't bother trying the sim is unlocked but the phones work out of a frequency that none of the carriers will pick up. If you're so interested in having an unlocked phone why you even with Sprint?

Sent from my HTC One using xda app-developers app

Because it should work in Europe. They he different frequency that the US.

Sent from my HTCONE using xda app-developers app

 

[myphone12345]

Props as I already got mine unlocked with this info on day one. Sprint basically said they are not requiring an international roaming plan with this phone and that the 90 day thing for new people is to prevent them from buying their phones and selling for profit internationally.

Sprint is the only non carrier branded hardware version of the hardware available in the US as well.

Sent from my HTCONE using xda premium

Well, in that case, two thumbs up for Sprint for: quickly providing the unlock code :good: and for not branding the device :good:.

BTW, which department at Sprint gave you the unlock code?

 

[bender_123]

I am on a sero plan, so my concierge. I am sure just about any other knowledgable rep can do this. So there's the rub...find that person. Lol.

Sent from my HTCONE using xda premium

 

[Paleryder]

Sign into your sprint account online,mime it's showing my pin and punk unlock code. Don't know if that will be enough but maybe

Sent from my HTCONE using Tapatalk 2

 

[SephirothWGP]

I finally got through the process enough that I am now pending approval since my device isn't 90 days old. Non of the reps I talked to knew anything, they said the iPhone was the only phone that needed to be unlocked, that my phone was already unlocked, that it wasn't possible to use an international SIM. Be persistent insist that you are correct and that your phone does indeed require an unlock. Now hopefully it comes back with no problems from the approval process, I will be raising hell if they deny my device since it is new. That is the most absurd thing I have ever heard in my life. Good luck!

 

[kams01]

HTC ONE is a World Phone

the HTC ONE supports all GSM frequencies making it a world phone capable of using local SIM in other countries. Thanks.