[Sprint] u11 Amazon Echo Dot Preorder offer

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sanmanc

Senior Member
Oct 12, 2008
112
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0
Colorado Springs, CO
Jul 19, 2017 at 11:28 PM
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levelrey

Member
Jan 2, 2008
17
3
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Corona
Jul 25, 2017 at 4:39 PM
I got a code! I didn't think I would get one since I ordered my u11 a day after the promotion ended. If you are still waiting for your code, you will get one. On a side note, I received an email about my MEID being wrong and I had updated it through the email link. I then received an email saying my MEID was correct but a few days later i was worried about not getting my code so I actually went on the site and checked my profile (not through a link sent in the HTC mails) and noticed my MEID number was still wrong. I corrected it and a week later (today) I received my code. My suggestion is to go on to the website and double check your MEID even if you updated it through an email and received a confirmation email that your MEID is correct.

---------- Post added at 08:39 AM ---------- Previous post was at 08:34 AM ----------

Also I am not a prime member but the option for free shipping (5 to 8 days) was available. So no shipping fee for me and it's due to arrive sometime between July 31 to August 4. Hope everyone gets their code soon. Thank you for all the help.
 
ticklemepinks

ticklemepinks

Senior Member
Feb 26, 2008
1,369
488
0
Jul 25, 2017 at 7:20 PM
I'm glad you all got your stuff easy I don't get why I've been thru hell with them, after 2 weeks of back and forth with HTC support chat I had my brother tweet at them and I Dm as well and finally got the email with the codes....go to redeem, code invalid, go to Amazon support they say contact htc, got to HTC support they say contact Amazon, so then I call htc and then they call Amazon on three way, then proceeded to get into a heated debate on what the issue is... Now I'm waiting on a miracle email that supposed to be coming from HTC with another code... Worst promo EVER!!
 
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levelrey

Member
Jan 2, 2008
17
3
0
Corona
Jul 26, 2017 at 5:04 AM
ticklemepinks said:
I'm glad you all got your stuff easy I don't get why I've been thru hell with them, after 2 weeks of back and forth with HTC support chat I had my brother tweet at them and I Dm as well and finally got the email with the codes....go to redeem, code invalid, go to Amazon support they say contact htc, got to HTC support they say contact Amazon, so then I call htc and then they call Amazon on three way, then proceeded to get into a heated debate on what the issue is... Now I'm waiting on a miracle email that supposed to be coming from HTC with another code... Worst promo EVER!!
Click to expand...

Wow. That is the worst!
 
ticklemepinks

ticklemepinks

Senior Member
Feb 26, 2008
1,369
488
0
Jul 27, 2017 at 4:54 PM
----Woke up to this email and a phone call from htc...i shouldn't have to go thru all this for a mistake on their end---

Dear Nytoria,

Good day!

We are now working on our resolution to how to successfully validate your MEID for the Echo Dots redemption will push successfully. But for further investigation, may we ask for all the emails received from Team HTC and the POP to check the order details. In addition to this are the following information below;

Name:
Email:
MEID
Purchase Channel:
Date of Purchase:
Email Date from Team HTC:

May we ask for a copy of the POP and Screenshot of the email from Team HTC received. These might be in need for further investigation for checking of your device's eligibility.


If you have any other questions or concerns, please feel free to reply to this email or chat with us at https://www.htc.com/us/contact/chat.

Thank you and have a great day!

Sincerely,
HTC Customer Care
 
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