sprint u11 stock Android 7.1.1 mute while on a call

[yaboc]

Hi guys

I just got new u11 from sprint. I was very excited about this phone until I started to notice that the phone goes on mute while I'm on a call. The mute icon is not pressed. I usually click it to activate then deactivate it and it brings it back. Sometimes I hit that and speakerphone until the caller can hear me again. It's pretty frustrating. I searched online and it appears to affect many phones with 7.1.1, so I'm not sure if replacing the phone will cure this issue. I'm still within my exchange period but wanted to check with the community if there's a solution to this annoyance. It looks like it's affecting many phones and the users are pretty pissed off about it. Is there a fix from either sprint / HTC or Google ? Any advice is appreciated!
Yaboc

 

[AarSyl]

Hi guys

I just got new u11 from sprint. I was very excited about this phone until I started to notice that the phone goes on mute while I'm on a call. The mute icon is not pressed. I usually click it to activate then deactivate it and it brings it back. Sometimes I hit that and speakerphone until the caller can hear me again. It's pretty frustrating. I searched online and it appears to affect many phones with 7.1.1, so I'm not sure if replacing the phone will cure this issue. I'm still within my exchange period but wanted to check with the community if there's a solution to this annoyance. It looks like it's affecting many phones and the users are pretty pissed off about it. Is there a fix from either sprint / HTC or Google ? Any advice is appreciated!
Yaboc

I suggest a factory reset first...since you just got the phone, you shouldn't have much to lose (and as a XDA user, you really have no reason not to be backed up somewhere....).

My second suggestion is to bring it to Sprint and let them fix/repair it, especially since you are within the return period.

 

[yaboc]

I suggest a factory reset first...since you just got the phone, you shouldn't have much to lose (and as a XDA user, you really have no reason not to be backed up somewhere....).

My second suggestion is to bring it to Sprint and let them fix/repair it, especially since you are within the return period.

Hi I did the factory reset without restoring any apps settings and the problem remains where during the call it goes on mute in and out. I called sprint and requested a new phone since this is either a hardware problem or bad sprint rom flash from factory. I went with a new phone route since I didn't want to waste the 14 day return/replacement period. Hopefully the new unit will work as expected out of the box. It's funny that a lot of people seem to have this issue on different brands.

 

[5m4r7ph0n36uru]

I suggest a factory reset first...since you just got the phone, you shouldn't have much to lose (and as a XDA user, you really have no reason not to be backed up somewhere....).

My second suggestion is to bring it to Sprint and let them fix/repair it, especially since you are within the return period.

Hi I did the factory reset without restoring any apps settings and the problem remains where during the call it goes on mute in and out. I called sprint and requested a new phone since this is either a hardware problem or bad sprint rom flash from factory. I went with a new phone route since I didn't want to waste the 14 day return/replacement period. Hopefully the new unit will work as expected out of the box. It's funny that a lot of people seem to have this issue on different brands.

Nothing to do with HTC and/or Sprint specifically. It seams to be a new feature if Android and is bound to the OS version 7.1.1 and upwards. OEMs can't do anything about it. Got it as well on my unit, bit when I activate knock on feature when in call it still does work as on previous versions, thus I don't care about the automatic DND during call in any way.


Sent from my htc_pmeuhl using XDA Labs

 

[yaboc]

Nothing to do with HTC and/or Sprint specifically. It seams to be a new feature if Android and is bound to the OS version 7.1.1 and upwards. OEMs can't do anything about it. Got it as well on my unit, bit when I activate knock on feature when in call it still does work as on previous versions, thus I don't care about the automatic DND during call in any way.

What knock on feature are you talking about.

 

[5m4r7ph0n36uru]

What knock on feature are you talking about.

You can activate a knock feature for a second incoming call when talking on the line already. Sorry the knock on should try to describe this one.

Sent from my htc_pmeuhl using XDA Labs

 

[yaboc]

You can activate a knock feature for a second incoming call when talking on the line already. Sorry the knock on should try to describe this one.

Sent from my htc_pmeuhl using XDA Labs

im still not sure what you mean by knoc on feature. I will search the forum but this has nothing to do with another incoming phone call. i'm having in and out sound issues with the first call that's coming in.

 

[velimirchek]

im still not sure what you mean by knoc on feature. I will search the forum but this has nothing to do with another incoming phone call. i'm having in and out sound issues with the first call that's coming in.

You guys are talking about 2 different things.

One is micrpohone mute in call (seems like a bug) and the other one is DND mode while in call (seems like a feature).

I don't experience the behaviour you experience with calls on European model.

 

[yaboc]

You guys are talking about 2 different things.

One is micrpohone mute in call (seems like a bug) and the other one is DND mode while in call (seems like a feature).

I don't experience the behaviour you experience with calls on European model.

yes it's DND while on call, but it's not pressed/activated. i'm getting new phone anyways and will see if the issue persists. it's very annoying and not a good first experience with U11. i'm not sure if this is a software or hardware bug but this shouldn't be happening with a new device out of the box.

 

[velimirchek]

yes it's DND while on call, but it's not pressed/activated. i'm getting new phone anyways and will see if the issue persists. it's very annoying and not a good first experience with U11. i'm not sure if this is a software or hardware bug but this shouldn't be happening with a new device out of the box.

So what is it then?

1. DND while on call? It's nornal, you got your answer and new phone will act the same. It's not a bug.

2. Microphone goes on mute automatically and caller can not hear you? That's what you said in first post. It might be a bug.

 

[yaboc]

So what is it then?

1. DND while on call? It's nornal, you got your answer and new phone will act the same. It's not a bug.

2. Microphone goes on mute automatically and caller can not hear you? That's what you said in first post. It might be a bug.

I receive a call and after some time ( varies from few seconds to a min) the caller can't hear me. I put them on speakerphone they can hear me. Switch speakerphone off they can hear me again via normal call. It's ****ing frustrating. It's happening with a new replacement phone from sprint. I'm thinking about giving up on this u11 and getting galaxy. Its unlikely that it's a hardware issue on two new phones twice in a row

 

[jenster373]

I have this same issue I also have several people tell me that they've called me several times yeah I have no missed calls I also have a strange text messages from the number 9479 and their blank

 

[dindatwin]

I receive a call and after some time ( varies from few seconds to a min) the caller can't hear me. I put them on speakerphone they can hear me. Switch speakerphone off they can hear me again via normal call. It's ****ing frustrating. It's happening with a new replacement phone from sprint. I'm thinking about giving up on this u11 and getting galaxy. Its unlikely that it's a hardware issue on two new phones twice in a row

Hi Yaboc,

John here in Ireland and I'm having the same issue with my European HTC U11 and I feel your pain. I've been doing some Googling on the issue and have seen that (on previous HTC models anyway) it may be if you have Bluetooth on, the phone tries to connect to devices to pass the audio through and this is what causes the muting of the call. Do you have bluetooth switched on when the problem occurs? I have Bluetooth permenantly on for connecting to my Moto 360 watch so will try when I get home from work today to see if the problem still occurs if I switch Bluetooth off.

I'll be sure to let you know how I get it and just thought I'd share with you what I've read elsewhere online.

Here's the article I was on about earlier:

https://thedroidguy.com/2015/08/how...-cannot-be-heard-other-related-issues-1047469