Status of the Pixel XL Battery Shutdown Bug

Protibus

Senior Member
Dec 24, 2011
698
232
73
Warwick
I have had the VZW Pixel 128GB from the day of release, installed all the updates as they were released. I have experienced no issues whatsoever in all the time I have had it. I have unlocked, rooted, unrooted, installed 2 different custom kernels and stock. Through all this I have had 0 issues with the phone. I love it.

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JAYNO20

Senior Member
Jun 24, 2010
792
136
73
Pittsburgh, PA
I have had the VZW Pixel 128GB from the day of release, installed all the updates as they were released. I have experienced no issues whatsoever in all the time I have had it. I have unlocked, rooted, unrooted, installed 2 different custom kernels and stock. Through all this I have had 0 issues with the phone. I love it.

Sent from my Pixel using XDA-Developers mobile app
Same here. No issues.
 

TonikJDK

Senior Member
Dec 9, 2012
2,620
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Nov 3, 2009
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0
I have this issue, on the regular (non-XL) Pixel. I first noticed it between Christmas and NYE, the device shut down at around 20% battery. It's now happening almost every time the battery drops below 25%, albeit at slightly different capacities each time (between 18-25%). This morning I used the "chat" option to discuss with Support, without noticing the new security patch released this morning. So now I'm running my battery down and waiting to recreate the issue. Support played dumb and said they hadn't heard of the issue.
 

ph0b0z

Senior Member
Jan 13, 2010
118
11
0
near Cologne
I have this issue, on the regular (non-XL) Pixel. I first noticed it between Christmas and NYE, the device shut down at around 20% battery. It's now happening almost every time the battery drops below 25%, albeit at slightly different capacities each time (between 18-25%). This morning I used the "chat" option to discuss with Support, without noticing the new security patch released this morning. So now I'm running my battery down and waiting to recreate the issue. Support played dumb and said they hadn't heard of the issue.
Did the security patch help? I had the same issue on my 5" Pixel (around 10% though) and did a factory reset (with only the most necessary apps installed), since then the problem is gone. BUT i also received the January security patch on the same day, so i don't really know what fixed it. :p

What i also recognized on my screenshots and my others that were posted on this matter, is the wrong Awake/"Aktiv" indicator before the shutdown happened (see the attached screenshot). IMO, this may point to a software issue, not an actual faulty battery or cool temperatures.
 

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virusman222

Member
Jan 27, 2017
12
1
0
Hello

I have the same issue
I am use XL device . this issue happen to me 3 times . first time was before a month when the battery come to 50% the phone shut down :eek:
second time was before tow days :eek: and the same issue happened before 3 hours :crying::crying:
I dont know if the hardware problem or software problem

Please help :crying::crying::crying:
 

[email protected]

Senior Member
Aug 14, 2013
436
216
0
Did the security patch help? I had the same issue on my 5" Pixel (around 10% though) and did a factory reset (with only the most necessary apps installed), since then the problem is gone. BUT i also received the January security patch on the same day, so i don't really know what fixed it. [emoji14]

What i also recognized on my screenshots and my others that were posted on this matter, is the wrong Awake/"Aktiv" indicator before the shutdown happened (see the attached screenshot). IMO, this may point to a software issue, not an actual faulty battery or cool temperatures.
Any resolution for this problem now? Have the same problem on my xl.

Gesendet von meinem Pixel XL mit Tapatalk
 

[email protected]

Senior Member
Aug 14, 2013
436
216
0
Nothing new that i know of, i didn't run into this problem since the factory reset. Maybe, in some cases, it's a hardware issue after all? Does your awake-log look faulty as well?
Yes, exactly the same as you described, even with the false activity line as shown on your picture. Does this work now too after your factory reset?

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ph0b0z

Senior Member
Jan 13, 2010
118
11
0
near Cologne
Yes, exactly the same as you described, even with the false activity line as shown on your picture. Does this work now too after your factory reset?

Gesendet von meinem Pixel XL mit Tapatalk
Yes, it happened after new years, when the device was just about a week old and did not occur since then. This is from yesterday (regular Pixel), while i never crack the 5h mark with mixed usage: https://goo.gl/photos/Yui6D3sdSK8gyFax9

These are from when the first or second early shutdown occured: http://imgur.com/a/4g0V5

I find it a bit weird that this is not a bigger topic on XDA, there are a "lot" of posts in the issue tracker, the pixel user community and even a some on reddit from time to time.
 
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[email protected]

Senior Member
Aug 14, 2013
436
216
0
Yes, it happened after new years, when the device was just about a week old and did not occur since then. This is from yesterday (regular Pixel), while i never crack the 5h mark with mixed usage: https://goo.gl/photos/Yui6D3sdSK8gyFax9

These are from when the first or second early shutdown occured: http://imgur.com/a/4g0V5
Okay, I'm not 100 % sure but I think this happened first time after the February update. Looks like I should do a factory reset. Let's see if this works for me as well.

Will report, thanks.

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