Strange issue. Can anyone help? It's urgent please.

[nfsmw_gr]

I'm having the dreaded touch lag issue on my poco device.
I've sent it back for repair or refund but they refuse to do anything since the touch tests pass.
I tried explaining them my previous 3 years old device is fine and that the poco which is much newer and faster should do this and they don't listen to me, they say that the device is working like the manufacturer intended for it to work.
So, can anyone record a video?
It should only take 2-3 minutes to record and upload. Do it in 480p it doesn't matter as long as it shows the issue.
There are 2 ways to do it, the correct way, and the fast way, I'll write both.

1) Go to about phone, kernel version, tap a few times then CIT testing app will open. (if it doesn't open try again)
Then go to the top right and press the three dot menu, then additional tools, then touch sensor.
Then tap really fast on the edges of the display. If your device is working as intended the touches should all be registered.

2) Download realdrum, and tap really fast on the below drums on the edge of the display, If your device is working as intended the drums should register all the inputs without missing.

Again it's urgent, so I could use all the help I can.
Thank you.

 

[darkgizmo]

Did you tried your device without a case? I read about cases doing this issued.

 

[nfsmw_gr]

Did you tried your device without a case? I read about cases doing this issued.

Yes I have.
No change.
Is your device working correctly?
Could you upload a video?

 

[nfsmw_gr]

Here's an example video of what the problem looks like.
Ignore that the language is not english, the video was recorded for the shop to see.

https://1drv.ms/v/s!Alh2bAGk6Iy4hQ5-Dc6Tu3UgRQzi

 

[rylark]

I feel for you. All the 7 pocophone I have tried have this annoying issue. I've complained and asked people about it, and who claims that theirs is working fine is either using Swiftkeyboard (which isn't as fast as Gboard), or simply doesn't know how to test this properly. Maybe they just don't notice it at all, but I doubt there's a single pocophone without this bug, and this is what made me give up on the phone.

v.redd.it/z0ph2ff4eys11

Here's what you probably need.

 

[nfsmw_gr]

I feel for you. All the 7 pocophone I have tried have this annoying issue. I've complained and asked people about it, and who claims that theirs is working fine is either using Swiftkeyboard (which isn't as fast as Gboard), or simply doesn't know how to test this properly. Maybe they just don't notice it at all, but I doubt there's a single pocophone without this bug, and this is what made me give up on the phone.

v.redd.it/z0ph2ff4eys11

Here's what you probably need.

Jesus christ 7 pocophones?
Wow.
God damn it Xiaomi, how can they release a faulty device and take no responsibility for it?
Samsung went ahead and recalled all the Note 7s that had the battery issue, a much more expensive and higher selling device.

 

[rylark]

Jesus christ 7 pocophones?
Wow.
God damn it Xiaomi, how can they release a faulty device and take no responsibility for it?
Samsung went ahead and recalled all the Note 7s that had the battery issue, a much more expensive and higher selling device.

2 returned from a retail store, 2 from amazon, 1 that I tried from a store and 2 more from friends of mine. It's absurd how bad their quality control is. They claim that it's software, just like they claimed the screen bleeding was part of the phone. They're a ****ing joke.

 

[betterthanjordan79]

Do you have a screen protector on , or to be more specific, a tempered glass one with the black band? If so this is your issue because the black band is slight raising the contact. Have you tried pressing the device harder to see it it registers?

 

[nfsmw_gr]

Do you have a screen protector on , or to be more specific, a tempered glass one with the black band? If so this is your issue because the black band is slight raising the contact. Have you tried pressing the device harder to see it it registers?

No screen protector, pressing harder doesn't affected the usage.

 

[exdeee]

Most of the units if not all have this problem, I canceled my order for this phone recently and I'm glad that I did. Xiaomi had to save on something and they did, sadly on the screen. Screens from tianma are known for their not very good quality ( rumors say that they catch afterimages after time ) and it feels bad that it turned out that this phone is a big no no. Screen is a numero uno thing when it comes to a phone, damn u look and type on it so despite the great specification this phone is a crap. People all over miui forum write threads that their pocophones have input lag and ghost touches. Xiaomi knows about it and since a month clam that they gonna fix it via ota updates. Let me tell you something they won't. It's not possible to fix it because it's a faulty digitizer that causes the problem which is obviously a part of the hardware. That's what happens when you try to rock the world with the best spec budget smartphone and u cut costs in the lcd panel area. With all that being said, don't fall for this phone. If you look for the good phone for 300 bucks then better option imo is for example Lg g6. Don't get fooled and stay open minded guys, peace.

 

[nfsmw_gr]

Most of the units if not all have this problem, I canceled my order for this phone recently and I'm glad that I did. Xiaomi had to save on something and they did, sadly on the screen. Screens from tianma are known for their not very good quality ( rumors say that they catch afterimages after time ) and it feels bad that it turned out that this phone is a big no no. Screen is a numero uno thing when it comes to a phone, damn u look and type on it so despite the great specification this phone is a crap. People all over miui forum write threads that their pocophones have input lag and ghost touches. Xiaomi knows about it and since a month clam that they gonna fix it via ota updates. Tell me tell you something they won't. It's not possible to fix it because it's a faulty digitizer that causes the problem which is obviously a part of the hardware. That's what happens when you try to rock the world with the best spec budget smartphone and u cut costs in the lcd panel area. With all that being said, don't fall for this phone. If you look for the good phone for 300 bucks then better option imo is for example Lg g6. Don't get fooled and stay open minded guys, peace.

I completely and totally 100% agree with you.
Just waiting right now to get my refund.
I'll most likely get the OP6/T.

 

[jimdorky]

I dont have this issue. - using MIUI10 8.10.11

 

[exdeee]

I completely and totally 100% agree with you.
Just waiting right now to get my refund.
I'll most likely get the OP6/T.

Good decision, refund this crappy phone and get something better. When it comes to me xiaomi just lost a supporter and follower, once Hugo Barra left xiaomi everything started to fall apart ( mi mix 2/2s are not as revolutionary as the first mi mix was or the mi 8 which is nothing else than a iphone x copy ). It's always good to wait and see the very first 3 months after a phone release, usually after this time most of the fails/cons come out. Have a good day anyways

 

[sanjay0501]

Most of the units if not all have this problem, I canceled my order for this phone recently and I'm glad that I did. Xiaomi had to save on something and they did, sadly on the screen. Screens from tianma are known for their not very good quality ( rumors say that they catch afterimages after time ) and it feels bad that it turned out that this phone is a big no no. Screen is a numero uno thing when it comes to a phone, damn u look and type on it so despite the great specification this phone is a crap. People all over miui forum write threads that their pocophones have input lag and ghost touches. Xiaomi knows about it and since a month clam that they gonna fix it via ota updates. Let me tell you something they won't. It's not possible to fix it because it's a faulty digitizer that causes the problem which is obviously a part of the hardware. That's what happens when you try to rock the world with the best spec budget smartphone and u cut costs in the lcd panel area. With all that being said, don't fall for this phone. If you look for the good phone for 300 bucks then better option imo is for example Lg g6. Don't get fooled and stay open minded guys, peace.

Just tried using CIT as well as really drums. Problem has been solved in latest beta 8.10.18
U can try and confirm. Scrolling on the edges is also smooth now and even keyboard is working fine.

 

[nfsmw_gr]

Good decision, refund this crappy phone and get something better. When it comes to me xiaomi just lost a supporter and follower, once Hugo Barra left xiaomi everything started to fall apart ( mi mix 2/2s are not as revolutionary as the first mi mix was or the mi 8 which is nothing else than a iphone x copy ). It's always good to wait and see the very first 3 months after a phone release, usually after this time most of the fails/cons come out. Have a good day anyways

Again you are right.
I became impatient with my old phone and that got the better of me.
Will keep those words at mind next time.
Have a good day as well pal.

 

[exdeee]

Just tried using CIT as well as really drums. Problem has been solved in latest beta 8.10.18
U can try and confirm. Scrolling on the edges is also smooth now and even keyboard is working fine.

Well, it doesn't change the fact that lcd panels in pocophones are poor quality. I don't really believe that they managed to fix it via updates, only time will tell after let's say a month if the problem is fixed. I don't think that it will, it's better to send the phone back, get ur money and wait. There are way better options for example the aforementioned one plus 6.

 

[Murareelalm]

Working fine for me

For me it is working fine. I can't see the blue line which show the position but the touch is working fine even when I tap it fast. The touch is always registered without the blue lines. You can always see a red dot where you touched.

 

[sanjay0501]

Well, it doesn't change the fact that lcd panels in pocophones are poor quality. I don't really believe that they managed to fix it via updates, only time will tell after let's say a month if the problem is fixed. I don't think that it will, it's better to send the phone back, get ur money and wait. There are way better options for example the aforementioned one plus 6.

If u own the phone try stable 9.6.25 ( I haven't tried) or beta 8.10.18 ( I have tried with all types of tests) and then comment

 

[exdeee]

If u own the phone try stable 9.6.25 ( I haven't tried) or beta 8.10.18 ( I have tried with all types of tests) and then comment

And you try to understand smart boy that input lag is related to a hardware problem not a software problem, go and check by the way miui forums. There are plenty of people commenting that 9.6.25 didn't fix a thing.

 

[Aimara]

Well, it doesn't change the fact that lcd panels in pocophones are poor quality. I don't really believe that they managed to fix it via updates, only time will tell after let's say a month if the problem is fixed. I don't think that it will, it's better to send the phone back, get ur money and wait. There are way better options for example the aforementioned one plus 6.

Fyi op6 screen has high latency as well