Strange touch screen/nav buttons double tap issue

[lukypuie]

Am I the only?

I own the Honor 10 64GB Blue from Europe/Italy.

I'm using the honor 10 for something like a month, and I've always had a strange issue with the soft navigation buttons, basically sometimes, not always, whenever I tap the back button, or the multitasking button, it is registered two times, and it is a lot frustrating.

Enabling the hardware vibration feedback, I can tell that is an hardware or software issue because it is too precise. So it is not like my finger slipped and tapped two times.

And I'm not the guy who is installing tons of bloatware apps, (I even deleted half of the preinstalled apps), i just have like facebook, instagram, messenger telegram and whatsapp installed. So maybe not a CPU issue.
So basically what I did was going back to the store, asked for a replacement, and after a week I got a brand new phone, and the same problem happened! So previously I got a Xiaomi Mi5 and never had an issue.

My use behavior consists to do things really fast. But I don't know that has something to do with that, I'm doing the same things I've did with other phones, I owned a Nexus 5 and 5x which also had soft navigation buttons and never had such issue in the past.

I don't know what to do honestly, since no one is having issues with their phone, I've just disabled the vibration feedback for the keyboard maybe is screwing the touch screen (????) I will test it anyway.
And I'm charging the phone with regular USB instead of the fast charge, obviously I've did a lot of hard resets. Now I'm trying to charge it only with the huawei charger

Latest firmware obv. I'm thinking of returning the phone again to get my money back. What a shame, it's a pretty good phone aside from that.

 

[lukypuie]

So here is a video attachment showing the exact problem, i just had to tap for something like a minute or two, I've did an hard reset yesterday, only Whatsapp, facebook and telegram are installed, no noticeable CPU load, juts mobile data on

Just look at the very first seconds of the video.

 

[Kalanx]

Can't check the video now, but this sounds exactly like the problem I've been having with my Honor 10. In ddition to this sometimes the letter a is not registered. I was going to get my digitizer replaced under warranty,but now I'm not sure if I should. I had this issue from day one.

 

[mikcoach]

Similar problem with the touch

It seams related to yours issue my problem. Completely random if I'm on 1 app it minimize, vibrating and the phone go to the home page. Even if I'm in the drawer but not in the home page it turn to the home page.
Is like I've touched the fingerprint sensor, even if I did not. Left at the honor/huawei repair center, back after 3 weeks they did a software upgrade. Now it happens rarely, but still happens.

 

[Raikuna]

You guys use some kind of glas screen protector? I had one for some time and had also issues like yours. Some letters werent recognized and also sometimes homescreen button got triggered.
Right now i m using a normal screen protector and all problems are gone.

 

[dakreie]

Same issue here, since day one...
No Screen protector, tried to switch the back Button to the right - but it still exists

 

[yog12]

Same problem with Honor 9 lite
Using fluid navigation to deal with it , it's less annoying that way , i am Trying to find a workaround for this as well , if anyone know how to fix it.
Let us know in comment ?

 

[Anuragbajaj_]

Hi, I am too facing similar type of issue with my honor view 20. Please let me know if anyone has got the reason behind it. Thanks.

 

[cacingbesar]

I never use the on screen button navigation on Honor 10. I was using the fingerprint sensor navigation, and now I'm using Fluid NG.
I don't think my digitizer is broken, since I don't have any issue.

Its all good and smooth.

 

[gtd2000]

I just got an Honor 10 Lite this week - I've got a different problem with the navigation buttons.

It's an intermittent problem but I'm sometimes pressing the back or home button half a dozen times before it actually goes home or goes back.
If there's a back button at the top left etc., it will immediately go back.

Enabled haptic feedback and the touch is definitely detected and when you touch the navigation button the screen indicated an circular patch where you touched but the problem remains.

Also tried using gestures, same thing....

Huawei customer service recommends a factory reset, anybody else have this problem?

 

[gtd2000]

Well I got a replacement phone, blue this time, instead of black.

For the first couple of days it appeared to be very responsive to touching the navigation buttons but now I'm getting the same requirement to do multiple taps!