Stuck - can't get pass the htc logo screen

[khanhnn]

Hello guys,


I'm newbie here. I'm not a tech guy, to be honest. My problem is that I'm stuck on the HTC Logo Screen. My phone is HTC One M8 Eye.

So this morning, I was trying to root my phone. I unlocked my phone already ( now my phone said "Software Status: Modified" and "***Unlocked***" ). Everything was good until I was installing SuperSU.zip file. It didn't work. So I tried to search for a newer version of SuperSU, I think it's 2.56 or 2.76. I copied that to my phone, trying to install via TWRP 2.7.0.2. Everything was good, I though. It said "successful" and "all done". But when it rebooted, it got stuck on HTC Logo Screen.
I tried to turn it back on and off by holding the lock botton, volume up and volume botton at the same time. Then I tried to force it to go into the fastboot mode ( I don't know what to do call that ) where it showed me some options like fastboot, hboot, recovery and stuffs...I'm freaked out from this point and tried to relock my phone via the toolkit by Hasoon. Then I also returned my phone to S-on.

Now the problem is that I can get into the recovery screen with options like fastboot, hboot, but I don't have access to my internal storage anymore. And I'm stuck with HTC Logo Screen. The closest time was that it said "HTC One tm" but not "HTC". Then nothing happens next.


I'm pretty sure I messed up...A LOT.

Please, if anyone knows how to solve this, help me? I'm like, here, begging you since this phone is really important to me.


Thank you in advance.

 

[ckpv5]

1. Your main mistake is using an outdated tool
2. Bigger mistake you used tool meant for M8 not M8 eye (they are different device)
3. Biggest mistake you used an outdated TWRP and not meant to be used on M8 eye.

You can try :

1. Install correct TWRP for M8 eye - http://forum.xda-developers.com/showpost.php?p=62030698&postcount=144
2. Install SuperSU 2.76

and see your device will boot or not.

If not, you need to restore nandroid backup or RUU

 

[redpoint73]

I'm freaked out from this point and tried to relock my phone via the toolkit by Hasoon. Then I also returned my phone to S-on.

And I'm stuck with HTC Logo Screen. The closest time was that it said "HTC One tm" but not "HTC". Then nothing happens next.

This is exactly what is supposed to happen when you relock the bootloader, it renders the phone unable to boot into OS. This should never be done, unless you are going to flash an RUU.

Along with the other mistakes already pointed out, it seems you are trying things without properly understanding what the result will be, and without researching properly beforehand.

Also, you say you went back to s-on, but were you ever actually s-off? The only working s-off method is sunshine, which requires root. Therefore, I don't see how the phone could have been s-off (unless you received it that way) and it doesn't actually make sense when you say you returned to s-off.

---------- Post added at 10:21 AM ---------- Previous post was at 10:19 AM ----------

Then I tried to force it to go into the fastboot mode ( I don't know what to do call that ) where it showed me some options like fastboot, hboot, recovery and stuffs...I'm freaked out from this point

That is called the bootloader screen. You were trying to get into fastboot mode, and you got the bootloader screen, which then allow you to select fastboot (use vol keys to move between options, power button to confirm, if fastboot is not already selected) so I don't see what the issue is here?

 

[khanhnn]

Hello,



Thank you for your reply. I successfully installed the TWRP version you mentioned. But I don't know how to push the supersu zip file into my phone now since I don't have access to the internal storage.


Can you help me please?


Thank you very much!

 

[redpoint73]

I successfully installed the TWRP version you mentioned. But I don't know how to push the supersu zip file into my phone now since I don't have access to the internal storage.

Boot into TWRP, and your phone's internal storage should show up if you connect to your PC.

 

[khanhnn]

Hello redpoint73,


Thank you for your help.
But I'm now stuck in a new problem. I'm stuck at the bootloader screen.

I guess I'm somehow closer to finishing fixing my phone ( or I hope so since this is really important to me ).

I tried to install ROM ( which I downloaded from the HTC website I think ) but it didn't work out well. It said it was about to reboot but when it did, it returned to the bootloader screen. I tried to reboot a 2 times already but it always returned to the same screen.


What should I do now?


Thank you again.

 

[redpoint73]

But I'm now stuck in a new problem. I'm stuck at the bootloader screen.

I can't tell from the (lack of) information provided, what you have done to this point.

You said you installed TWRP 3.0? Were you ever able to boot into TWRP (or it just went to bootloader)?

If you were able to boot TWRP, were you able to use it access internal storage, as I suggested? Then what happened next?

I tried to install ROM ( which I downloaded from the HTC website I think ) but it didn't work out well. It said it was about to reboot but when it did, it returned to the bootloader screen. I tried to reboot a 2 times already but it always returned to the same screen.

What you downloaded is likely an RUU (ROM Update Utility) not just a ROM, there are distinct and critical differences, and you should take care not the mix up the terminology.

What is the (full and exact) file name of the RUU? You need to make sure its the right one for your device, before proceeding. And to make sure which path you want to take: TWRP to flash SuperSU or restore stock backup, or RUU. As the process is very different for each. RUU required you relocking the bootloader, which in turn prevents the installation of TWRP. So you need to be sure of which way you want to proceed the path forward, otherwise you will be wasting time going around in circles.

Also, you should do fastboot getvar all, and post the output (delete IMEI and serial number before posting) so we can see more info about the phone; in order to proceed properly.

 

[khanhnn]

Dear redpoint73,


Thank you for all the help you have provided until now.
Yes, I can get into the TWRP ( after I selected HBOOT, I selected RECOVERY and there I was, in the TWRP ). I can get to the internal storage but I'm not sure that is what you mentioned before. Which I can access is that I can select the zip file to install ( in the TWRP screen ) , nothing else I guesss. ( I asked yesterday that how could I access the internal storage because I wanted to copy the ROM file into my phone and install it in the TWRP )

I think I downloaded both the RUU and the ROM.

Case 1: WITH THE RUU:
Everything was okay and I'm pretty sure that I downloaded the correct version ( the other two versions said that I had to use the correct one for my phone ). The file name was RUU_M8_UL_M60_SENSE70_ATT_MR_Cingular_US_6.20.502.5_combined. However, I encountered the error 171 although I downloaded the HTC One Drivers already ( which is HTC Sync ). I couldn't get through this error so I gave up and tried something with the ROM.

Case 2: WITH THE ROM:
So I downloaded the ROM first from someone in xda forum. I installed it via TWRP and it said "Successful" on the screen. It said that I just gotta tap "reboot". But when my phone rebooted, it went back the bootloader screen. I rebooted 2 more times and the results were still the same. So I searched for some ROMs from other sources and all the times, it said "Successful" on the screen. It just always went back to the bootloader screen however.

Anyway, this is my phone info ( I think ) from the command getvar all:



version: 0.5
version-bootloader: 3.19.0.0000
version-baseband: 1.29.213311711.15G
version-cpld: None
version-microp: None
version-main: 5.07.425.1
version-misc: PVT SHIP S-ON
serialno: REMOVED
imei: REMOVED
imei2: Not Support
meid: 00000000000000
product: mels_tuhl
platform: hTCBmsm8974
modelid: 0P6B90000
cidnum: HTC__059
battery-status: good
battery-voltage: 0mV
partition-layout: Generic
security: on
build-mode: SHIP
boot-mode: FASTBOOT
commitno-bootloader: 5c9466dd
hbootpreupdate: 11
gencheckpt: 0



I hope this works out well

 

[ckpv5]

Case 1 : wrong RUU for your device
Case 2 : wrong ROM for your device

Do you really read what I posted above ? Your device is M8 eye not M8.

Case 1 : there is no RUU available for M8 eye 5.07.425.1
Case 2 : there is almost no flashable ROM for M8 eye

Using M8 RUU you'll get error, using ROM meant for M8 it won't boot, you'll get stuck on bootloader

Until you can find 5.07.425.1 RUU or backup, temporarily fix your device by restoring 5.07.401.1 backup that you can find in my backup thread.

 

[khanhnn]

Thank you for all of your help guys!
All sorted and my phone is back, alive!
I really appreciate what you did for me!

 

[redpoint73]

Yes, I can get into the TWRP ( after I selected HBOOT, I selected RECOVERY and there I was, in the TWRP ). I can get to the internal storage but I'm not sure that is what you mentioned before. Which I can access is that I can select the zip file to install ( in the TWRP screen ) , nothing else I guesss. ( I asked yesterday that how could I access the internal storage because I wanted to copy the ROM file into my phone and install it in the TWRP )

When booted into TWRP, you can connect to PC, and the phone's internal storage (as well as SD, if you have one inserted) will show up as a drive on your PC, that you can freely drag and drop files, etc.

If not, go to the MOUNT button in TWRP; and check the "Data" box (and "Micro SDcard" if desired). But these should be checked by default (at least on the TWRP build I'm on).

Case 1: WITH THE RUU:
Everything was okay and I'm pretty sure that I downloaded the correct version ( the other two versions said that I had to use the correct one for my phone ). The file name was RUU_M8_UL_M60_SENSE70_ATT_MR_Cingular_US_6.20.502.5_combined.

Not sure how you can be "pretty sure" this is the right RUU, and how you came to think it was. This is the RUU for the US AT&T version. Also, the RUU would need to match the version number in the RUU name (at least have "425" in the position x.xx.425.x as that number is the carrier version identifier).

 

[Mudassar38]

sir same problem is with me,
i need correct ROM for htc one m8 eye,please help me ,
my email is
[email protected]