Stuck in Multicolored Screen

Damionix · Oct 8, 2017 at 12:55 PM

Good day everyone. I am hoping I can get some help here on a problem that has been bothering me for weeks. I have the KIW-L21 phone, and I recently did an OTA update on the phone, but it got stuck on Honor when booting and never went past it. No matter what I did, it won't move and factory reset failed. So, I went to Honor support website and downloaded the "Update.app" files for UK, France, and Europe General for it. So, far when I flash the UK and General Europe, it goes well, but then I get this screen (image attached) and it keep looping on optimizing Device from 0 to 100 and again. http://i66.tinypic.com/o586d1.jpg
http://i64.tinypic.com/34z0jdi.jpg
http://i66.tinypic.com/igewk2.jpg

The French Update.app won't even work. But I am stuck here. These are all official ROMs from Huawei's website. I wonder what am doing wrong.
Please any sort of help is appreciated.

Thanks.

chrisleLP · Oct 8, 2017 at 1:11 PM

Is your phone still under warranty?

Damionix · Oct 8, 2017 at 1:15 PM

I am afraid Not

chrisleLP said:
Is your phone still under warranty?

I am afraid Not. Are you saying there is no hope for it?

I have read where someone had the same issue, but it still booted up fine, but just always showed the screen first. I was hoping this would be the case.

chrisleLP · Oct 8, 2017 at 1:18 PM

Damionix said:
I am afraid Not. Are you saying there is no hope for it?
I have read where someone had the same issue, but it still booted up fine, but just always showed the screen first. I was hoping this would be the case.

Cheer up. I'm not saying that. Can you boot to erecovery?

Damionix · Oct 8, 2017 at 1:20 PM

Yes

chrisleLP said:
Cheer up. I'm not saying that. Can you boot to erecovery?

I can boot into Factory Recovery. The Phone has never been rooted or messed with. Everything is still stock.

hassanjavaid8181 · Oct 8, 2017 at 1:36 PM

Damionix said:
I can boot into Factory Recovery. The Phone has never been rooted or messed with. Everything is still stock.

Did you download correct firmware according to your build number...?

Damionix · Oct 8, 2017 at 1:41 PM

I believe I did

hassanjavaid8181 said:
Did you download correct firmware according to your build number...?

I believe I did, but just to be on the safe side, I will tell you what I did. I looked on the back of the Phone, as I am unable to back into the Phone, and saw KIW-L21, and just before that it said QISKIW-L21.

chrisleLP · Oct 8, 2017 at 2:02 PM

Damionix said:
I can boot into Factory Recovery. The Phone has never been rooted or messed with. Everything is still stock.

Erecovery is the secondary recovery. There is an option there that will download and flash the latest available firmware. If after reflashing again, the problem still exist. I'm afraid yhis might be a hardware problem.

hassanjavaid8181 · Oct 8, 2017 at 2:04 PM

Damionix said:
I believe I did, but just to be on the safe side, I will tell you what I did. I looked on the back of the Phone, as I am unable to back into the Phone, and saw KIW-L21, and just before that it said QISKIW-L21.

No build number will be visible in settings/about..or on the box of the phone
Kiw-l21 has 2 version
Kiw-l21c185 middle east variant
Kiw-l21c432
Which one is yours?
What number firmware you were on before your issue??

Damionix · Oct 8, 2017 at 2:21 PM

This One

hassanjavaid8181 said:
No build number will be visible in settings/about..or on the box of the phone
Kiw-l21 has 2 version
Kiw-l21c185 middle east variant
Kiw-l21c432
Which one is yours?
What number firmware you were on before your issue??

DC - Unlocker 2 Client 1.00.1381

Detecting phone :

selection :
manufacturer - Huawei phones
model - Huawei phone in fastboot mode

Found Phone : MSM8916 for arm64
Model : Huawei phone in fastboot mode
Firmware : KIW-L21C432B140

NULL
FB LockState: LOCKED
widevine LockState: LOCKED
Bootloader Lock State: LOCKED
Root State: UNROOT
Bootloader WidevineKey: WidevineKey_NOTSET
System State: OK
Bootloader Version: 001.001.000
Battery state: battery is present

That is what I get from DC-Unlock Software

hassanjavaid8181 · Oct 8, 2017 at 2:31 PM

Damionix said:
DC - Unlocker 2 Client 1.00.1381

Detecting phone :

selection :
manufacturer - Huawei phones
model - Huawei phone in fastboot mode

Found Phone : MSM8916 for arm64
Model : Huawei phone in fastboot mode
Firmware : KIW-L21C432B140

NULL
FB LockState: LOCKED
widevine LockState: LOCKED
Bootloader Lock State: LOCKED
Root State: UNROOT
Bootloader WidevineKey: WidevineKey_NOTSET
System State: OK
Bootloader Version: 001.001.000
Battery state: battery is present

That is what I get from DC-Unlock Software

May be this firmware can help you..
http://huawei-firmware.com/rom/huawei-honor-5x/kiwl21/1298

Damionix · Oct 8, 2017 at 3:22 PM

hassanjavaid8181 said:
May be this firmware can help you..
http://huawei-firmware.com/rom/huawei-honor-5x/kiwl21/1298

Thank You very much. I will give it a try and let you know how it goes. I appreciate all the help.

Damionix · Oct 9, 2017 at 7:21 AM

Same Thing

hassanjavaid8181 said:
May be this firmware can help you..
http://huawei-firmware.com/rom/huawei-honor-5x/kiwl21/1298

Good Morning. I tried that and it didn't work either

Same thing. It flashes fine, then colored screen, and it gets stuck on Honor Splash Screen.

Damionix · Oct 9, 2017 at 7:35 AM

ERecovery

chrisleLP said:
Erecovery is the secondary recovery. There is an option there that will download and flash the latest available firmware. If after reflashing again, the problem still exist. I'm afraid yhis might be a hardware problem.

Could you please walk me through this erecovery process?

itisiryan · Oct 9, 2017 at 10:37 AM

Damionix said:
Could you please walk me through this erecovery process?

Plug in your phone and boot to fastboot. In the console, type:

Code:

adb reboot recovery2

After that, select the first option.

Damionix · Oct 10, 2017 at 9:17 PM

Issue Resolved

I was able to use DC-Phoenix to flash a Factory Firmware, did an Upgrade Flash, and repair IMEI. I am now good to go. Thanks guys for all your input. I really appreciate it.

hassanjavaid8181 · Oct 10, 2017 at 9:47 PM

Damionix said:
I was able to use DC-Phoenix to flash a Factory Firmware, did an Upgrade Flash, and repair IMEI. I am now good to go. Thanks guys for all your input. I really appreciate it.

Glad you fixed your device..

itisiryan · Oct 11, 2017 at 1:08 AM

Damionix said:
I was able to use DC-Phoenix to flash a Factory Firmware, did an Upgrade Flash, and repair IMEI. I am now good to go. Thanks guys for all your input. I really appreciate it.

Wow. Happy for you.

skar87 · Nov 3, 2017 at 6:27 PM

i have same problem here,flash firmwares in fastboot and in upgrade mode but no lucky,can you help me

Sameerhacker · Mar 10, 2018 1 0 0

have also problem in honor 5x kiw-l22 after flash i got multi colour but i can flash it through sd and fastboot mod on fastboot flash falid after that i connect on chimra tool i am getting model kiw-al10

Stuck in Multicolored Screen

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