Stuck on Boot Loop after update!

[Shlomikalfa]

3 days ago I've woken up to my "supernatural" work-out to find out the light on the side of the oculus is RED, which was funky cause it was plugged in all night.
SO, I've looked inside and saw that it's "Updating' I was all happy to get the latest version, but then it just finished, showed the logo blinking as usual and then - NOTHING!
Blank screen, after a couple of seconds - Again started up, Logo, Updating, Logo, Dead. -->> Over and over again and again!!!
I can't connect to it via the phone APP as it keeps restarting and going to update like mentioned, computer doesn't connect as well!

I tried holding down the buttons and factory reset the thing, it goes to Erasing -> Update - > Logo - DEAD! same loop, looks like the "Basic" upgrading is faulty so it can't even factory reset.
Tried to choose 'sideload' option from the "USB update menu" - no good! reboots to loop again.
I can get it to stay stiil if I pop up the 'USB UPDATE MENU' with the buttons and just leave it there, USB Connection to PC shows up 'Oculus ADB Interface' in device manager but I can't get the device to show on "Adb devices" Probaby because it's not on 'developer mode', maybe.
Tried to update drivers and to re'install adb.
PC app shows oculus as connected but I can't do anthying through there...

Contacted support 3 days ago - Nothing! they will look into it... NOTHING! sooooo angry!

EDIT>>

I have managed to pair once from the phone APP but as it "finished' the setup it went straight back into that update boot loop and can't connect again on phone.
Was hoping to manage to get it to developer mode and maybe force an update via adb.

I've been coding for most of my life, playing around with android phones software and such... so i'm not a complete idiot when it comes to these things but this one looks like there is no other choice but just sending it back for repair.
But these guys don't answer or anything... don't even know If I can send it or not, where to etc...

Boot loop:
https://photos.app.goo.gl/zsh8gws7eD8yRR4z6
Tried factory reset:
https://photos.app.goo.gl/h8GC7nurrkQnNsLe6

ANY IDEAS?

 

[Shlomikalfa]

come on you guys!!! nothing?!

 

[Shlomikalfa]

OK,
Found out I can make the device show in ADB Devices list if I manually load the USB Update menu (volume+power) and then choose sideload option.

However, this won't help much it disconnects from ADB as soon as it finishes loading the logo and restarts the update loop.

I tried to start the sideload as soon as it pops up in the device list, got to 4% serving and then connection was cut off...

If there was a mini update file (couple of KB\MBs) with some settings to make the oculus reset into sideload mode and stop looping i could sideloap a proper version and make it work again maybe.

Please someone help me fix the oculusssss pleaseee!

 

[Imaha486]

I same!!!
and oculus support said
"With that in mind, Oculus will not be able to offer warranty replacment/repair for this headset. I can only suggest that you consider purchasing a replacement device from our online store or an authorized retailer. "

fxxxk!!!!!!!!

 

[ICANTSEE]

You're great man. I didn't have such an issue, but I also didn't know the Quest had a menu like this.

 

[Hoojib]

Hey @Shlomikalfa - did you ever come back to this and make any progress? With the Quest 2 situation now, and FB logins required, I suspect a LOT more people are going to get interested in this idea.

 

[rhradec]

Just to add, my Quest2 has being working just fine since I got it at launch from Amazon. I was playing beatsaber last night until it ran out of battery and shutdown. I plugged it in to charge and went to bed. This morning, I tried to turn it back on, and it went straight to the USB UPDATE MENU!!

I tried every single option in the USB UPDATE MENU, including factory reset, and it reboots and goes immediately back to the USB UPDATE MENU again. The only option that doesn't take you back to that menu, is POWER OFF! (LOL)
But if I power off, as soon as I power it back on, I got the same menu!
The volume buttons are not stuck at all... since I can use then to navigate the options in the menu.
So I just created a ticket at Oculus support to see what they say!

Good thing is that Amazon.ca gave me until January 31/2021 to return the headset... so if Oculus doesn't sort it out, I'll be returning to amazon for a refund!

Funny thing though. While in this "USB UPDATE MENU", I plugged it in my linux box, and it shows as a fastboot device! I can even run "fastboot reboot" and it indeed does reboot the headset!
I tried "fastboot flashing get_unlock_ability" just to see if it would say 0 or 1... but got an error: "FAILED (remote: 'unknown command')"
Does anyone want me try anything? (as long as the warranty is not voided since I'm waiting support answer! )