Suddenly Can't answer calls on the Nexus 6

[alnova1]

About 2 days ago I noticed when i receive a call, it rings but the screen is black. If i hit the power button it will wake the screen but it doesn't show I'm receiving a call except for the fact I lose LTE ( I'm on Verizon). I can also double tap the screen ( have the mod) and it will wake but still nothing. Once the call is over it will show a missed call in the status bar. I'm rooted but on 5.0.1 stock. Was working fine until a few days ago. Anyone else?

 

[KB112]

Are you using Lux? If so, uninstall it. Problem solved. If not, then I'm not sure what to tell you.

 

[alnova1]

Are you using Lux? If so, uninstall it. Problem solved. If not, then I'm not sure what to tell you.

No, not using Lux. Starting to piss me off. Just shows up out of the blue and haven't really installed any new programs in a while.

 

[alnova1]

Well I'm still having the problem but i have found if I can wake the screen and then hit the phone icon, one of the options it gives me is to "return to call in progress" and if I hit that it gives me the option to answer the call. This sucks.

 

[chemguru]

Any chance you've got something covering or blocking the ambient light sensor? When my screen got cracked, there was a fissure that went directly over the sensor, and I had the same problem you're having. Maybe some dust under a screen protector?

 

[alnova1]

Any chance you've got something covering or blocking the ambient light sensor? When my screen got cracked, there was a fissure that went directly over the sensor, and I had the same problem you're having. Maybe some dust under a screen protector?

That was a great idea but still didn't work. I took the screen protector off and still the same thing. I might try a custom rom but I think it's time to sell. I love big phones and I do like this phone but it may be a tad too big for me. Might put it on Craigslist but the hicks in my area don't understand what "Nexus" is or "price is firm"...."will you take $150 for that there phone?"

 

[SP_Kenny]

Well I'm still having the problem but i have found if I can wake the screen and then hit the phone icon, one of the options it gives me is to "return to call in progress" and if I hit that it gives me the option to answer the call. This sucks.

Do you have your phone number integrated with Google Voice? If so you might want to double check your Google Voice integration settings as I know they have that caller ID that lets it ring to voice mail and you can decide if you want to take the call after they start to leave a message
Google just did some changes with Hangouts this week that nerfd Messenger and Google Voice for me
Post here in the Q&A section is forthcoming but in the mean time you can check out my post on the Google forums about what their changes broke HERE

If you are looking to try a ROM check out Clean ROM - link is in my signature below

 

[alnova1]

Do you have your phone number integrated with Google Voice? If so you might want to double check your Google Voice integration settings as I know they have that caller ID that lets it ring to voice mail and you can decide if you want to take the call after they start to leave a message
Google just did some changes with Hangouts this week that nerfd Messenger and Google Voice for me
Post here in the Q&A section is forthcoming but in the mean time you can check out my post on the Google forums about what their changes broke HERE

If you are looking to try a ROM check out Clean ROM - link is in my signature below

I do use my google voice number but I don't have it setup like you were talking about. It rings directly to my phone. I checked my setting and they are the same. I tired using hangouts for my voice text messages but found that a lot of the time it wouldn't notify me that I had received a message so I went back to the Voice app. I'm just stumped. I my give the Clean Rom a shot. Do you know if it works well with Verizon? Seen some people saying they were having a few problems with some of the roms on Verizon. Thanks for the input.

 

[SP_Kenny]

I do use my google voice number but I don't have it setup like you were talking about. It rings directly to my phone. I checked my setting and they are the same. I tired using hangouts for my voice text messages but found that a lot of the time it wouldn't notify me that I had received a message so I went back to the Voice app. I'm just stumped. I my give the Clean Rom a shot. Do you know if it works well with Verizon? Seen some people saying they were having a few problems with some of the roms on Verizon. Thanks for the input.

Clean ROM is a striped down and tweaked stock rom so it doesn't have some of the issues the ASOP roms do. I had to look through a few pages from about page 18 on, as that is when he announced CR was no longer in beta and released the 1.1 rom. Saw more t-mob, at&t and sprint peeps in there but at least 1 person on verizon reported in all was good and tether is supposed to be working

 

[alnova1]

Clean ROM is a striped down and tweaked stock rom so it doesn't have some of the issues the ASOP roms do. I had to look through a few pages from about page 18 on, as that is when he announced CR was no longer in beta and released the 1.1 rom. Saw more t-mob, at&t and sprint peeps in there but at least 1 person on verizon reported in all was good and tether is supposed to be working

I just installed it and it seems to have fixed my problem for answering calls. Have no idea what was wrong before on the original rom. Seems to be running nicely and Verizon is working fine it seems like. Thanks for the recommendation.

 

[SP_Kenny]

Nice!! :highfive:
If you could please chime in on the clean rom thread so others see that a verizon user is up and running on it as I had seen way more peeps on the other 3 carriers there

 

[alnova1]

Nice!! :highfive:
If you could please chime in on the clean rom thread so others see that a verizon user is up and running on it as I had seen way more peeps on the other 3 carriers there

I definitely will as soon as I head out and do a little testing on it.

 

[epic151]

I had this exact problem with my wife's Nexus 6 but mine was functioning fine. Turns out that under SETTINGS - SOUND & NOTIFICATION - APP NOTIFICATION she had the Goggle Dialer blocked.

 

[mike8333]

Have the exact problem outlined by the original thread starter, scour a few webpages with different sort of solution.... nothing works!
My solution: Simple, just uninstall the Phone app updates, voila, all back to normal.
Hope it'll help someone.