SW2 Freezing and rebooting phone

[chameleon1051]

Hey Guys,

Upon connecting the SW2 to my LG Optimus G Pro the watch shows a grey screen with a white download bar but never actually downloads the firmware update. The watch freezes this way and causes my phone to freeze and reboot. I've tried Sony's update utility and all my PC's do not recognize the watch when I plug it into any of the USB ports and press the power button as told to in the update utility. Anyone else have this problem or solution? I tried everything I've read in this forum including uninstalling all smartwatch apps and re-installing Smart connect and the SW2 app. Nothing has worked, but my SW1 has always worked perfectly. Any help would be appreciated.

-Thanks

 

[hasrussian]

Hey Guys,

Upon connecting the SW2 to my LG Optimus G Pro the watch shows a grey screen with a white download bar but never actually downloads the firmware update. The watch freezes this way and causes my phone to freeze and reboot. I've tried Sony's update utility and all my PC's do not recognize the watch when I plug it into any of the USB ports and press the power button as told to in the update utility. Anyone else have this problem or solution? I tried everything I've read in this forum including uninstalling all smartwatch apps and re-installing Smart connect and the SW2 app. Nothing has worked, but my SW1 has always worked perfectly. Any help would be appreciated.

-Thanks

i get this as well, but my phone stays on. done everything u did
calling sony support in the afternoon. wish me luck

 

[vals13]

any luck yet?

 

[zviki]

@vals13 Well... After 1 YEAR I wish any luck to you... You are looking for an answer on a year old post! [emoji57]

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