Swap carrier software?

Kaitlyn2004

Senior Member
Jul 31, 2007
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So I bought my Note 4 used and it was activated on Telus (Canada). I'm on Koodo and just did a factory reset, but it still installed/left on the Telus software.

Is there any way to truly refresh the device and get Koodo app instead of Telus? It's not a huge deal, just want to start off the "right" way... :)