T-Mobile Legacy Data Warning

[sshede]

Heads up to anyone with T-Mobile US and has a legacy 10GB data plan (such as the myFavs plan with the data addition). T-Mobile just denied that I ever had that plan and that they ever offered it, claiming they never offered 10GB before late 2011. This is absolutely untrue and I've had this plan since my Blackberry Curve 8230 years ago.

They also claim that they never offered free tethering/hotspot even though they always had free tethering until the Sensation ICS upgrade and newer. This is the first time I actually used any more than 5GB in a loooooong so I never actually noticed, but anyone who has a legacy 10GB plan should call to make sure it's still there, cause they changed mine.

TL;DR Legacy 10GB data plans might have been changed to 5GB and T-Mobile will deny you ever had it.

 

[ftblstr2319]

Can't you just reprint an old bill? Do you keep any on file?

Heads up to anyone with T-Mobile US and has a legacy 10GB data plan (such as the myFavs plan with the data addition). T-Mobile just denied that I ever had that plan and that they ever offered it, claiming they never offered 10GB before late 2011. This is absolutely untrue and I've had this plan since my Blackberry Curve 8230 years ago.

They also claim that they never offered free tethering/hotspot even though they always had free tethering until the Sensation ICS upgrade and newer. This is the first time I actually used any more than 5GB in a loooooong so I never actually noticed, but anyone who has a legacy 10GB plan should call to make sure it's still there, cause they changed mine.

TL;DR Legacy 10GB data plans might have been changed to 5GB and T-Mobile will deny you ever had it.

 

[Tangent_]

This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.

6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.

Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.

 

[Ndokami]

This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.

6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.

Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.

Exact thing happened me except they didnt fix a thing for me ... Im tired of T-Mobile USA's Bull im switching as soon a my Contract ends.

 

[Daiskei]

This sounds very much like what just happened on my wife's phone yesterday. All of a sudden she got a "you have no data plan" message when trying to browse the web. We call up T-Mobile and they say she's never had a data plan. Finally she says they can add the $35 5GB plan to replace the $34.99 plan she used to have. Thing is, we both had the $20 Unlimited plan from a couple of years ago. Then we're offered the $20 2GB plan. For about half an hour I'm arguing with them about it before asking to talk to a supervisor. I'm told the supervisor is busy, but they'll call me in half an hour to an hour.

6 hours later when I get home and there's been no call, I call them again. This guy is far more helpful and understands why I'm not happy about their screwup causing me to go from $20 unlimited to $20 2GB. After a few minutes he determines he can't add back that grandfathered plan and transfers me to Customer Loyalty. About a minute later he's determined somebody there screwed up, apologizes, and get the $20 MyTouch Unlimited Web plan put back on.

Short version: T-Mobile screwed up, removed a grandfathered unlimited data plan, said they couldn't re-add it, and offered to add a limited plan for the same price. Called back, talked to Customer Loyalty dept and they fixed it.

When I read stuff like this... Even though they helped you... We shouldn't have to go through this crap. It makes me want to call them and yell at them. XD I would be yelling at innocent people though, not those who are responsible.

 

[Louer Adun]

When I read stuff like this... Even though they helped you... We shouldn't have to go through this crap. It makes me want to call them and yell at them. XD I would be yelling at innocent people though, not those who are responsible.

Just had a bout of issues relating to T-Mobile's rebate system recently. I was going to link the forum post I made about it, but apparently T-Mobile has since removed it... I find that the best results occur when you explain your situation on their forums. Assuming you are in the right, a T-Mobile rep will contact you within about 24 hours and propose decent solutions to keep your business (In my case, they honored a rebate that I was told I qualified for before purchasing a new device). Anything short of this doesn't seem to yield any results (spent over 12 hours in 6 calls to T-mobile and got no where).

Either way, it shouldn't be necessary to argue for hours with their customer service and retentions department to keep your plan or to obtain rebates you were told you qualified for. Their service has gone downhill over the last 3-4 years, but there is simply no good alternative at a price anywhere close to what I am paying now. The best I can hope for is that they can turn around their customer service and once again be the best in the business (they definitely were 5-6 years ago IMHO).

 

[realsis]

I'm T-Mobile and supposedly I have free tethering so they told me before. Now you have me concerned because not only that I also supposedly have the 10GB data plan. For two devices x my sensation and husbands blackberry I pay 207.00 a month. With unlimited talk and text which I think is extremely high even with my 20.00 equipment charge. It just does not add up...but now I'm concerned hearing you say what they told you regarding tethering and data. I will call them and see if they too changed my plan...I will be furious if they did! 207.00 is just too high! I need to really look into what I'm being charged for! Thank you for bringing this to our attention !

Sent from my HTC Sensation 4G using xda premium

 

[sshede]

Interesting stories. Sorry to hear about everyone's issues. I called them today to have my plan issues fixed and they wouldn't budge. I asked them what it would cost for early termination - get this, somehow I'm not on contract. Even though I got a two year extension January 2011, I am somehow contract free. Gave Sprint my Sensation for 105 USD and bought a GNex today. It's been fun.

 

[Mesaman2012]

Yeah!!! But sprints service totally sucks.

Sent from my HTC Sensation 4G with Beats Audio using xda app-developers app

 

[sshede]

I'll take 500kbits EVDO and LTE in October to December over 5mbits of lies every month. Plus the GNex is a brilliant device. Android 4.1 is nice too, although Project Butter is really smooth, there's still a stutter from time to time.

 

[Mesaman2012]

Good luck everyone I know that started out with sprite eventually flashed their phone to cricket...

Sent from my HTC Sensation 4G with Beats Audio using xda app-developers app