T-mobile Note7 speaker issues

[Elemenopee]

So I've had my note 7 for about 2 days now and I've notice the sound quality of the loud speaker is terrible. It has a crackling sound and the volume is extremely low. It sounds loud and very clear after I restart the phone, but after about 30 minutes it happens again. Ive tried factory reset 3 times already. It works fine after a reset, but the problem reoccurs. This happens when I watch YouTube, playing a ring tone, and using the speakerphone during a call. I've never dropped it or gotten it wet. Trying to see if anyone else have this issue. Or perhaps it's my unit.

 

[evilteo]

I had the same problem as well and not only the speaker but the ear speaker was low on volume, now after a couple of days it seems better but the sound quality is like its muzzled up. I spoke with tmobile and they said to send it in. only thing is that if you dont have an extra phone u will probably be without it for a couple of days.

 

[Sirdragonx]

I have the same problem that the max volume is really low. When the phone rings I can hardly hear it ring at max volume. Max Volume is like half volume on my s6 edge plus.

Sent from my SM-N930T using XDA-Developers mobile app

---------- Post added at 07:38 PM ---------- Previous post was at 07:38 PM ----------

Been reading other forums and it seems to be a common problem.

Sent from my SM-N930T using XDA-Developers mobile app

 

[Elemenopee]

I had the same problem as well and not only the speaker but the ear speaker was low on volume, now after a couple of days it seems better but the sound quality is like its muzzled up. I spoke with tmobile and they said to send it in. only thing is that if you dont have an extra phone u will probably be without it for a couple of days.

In a way I was hoping I was the only one and that my unit was defective. This sucks that others are having this issue. I advice you guys to call Tmo and have them do a return for you under the buyer's remorse return policy. They will actually overnight you a new one and you can return yours once you receive the new one. They will also give you a return label so you don't have to pay for it. That's what I did and in fact my new phone will arrive later today. If the rep you speak to won't do it (which I highly doubt) ask to speak to a supervisor.

 

[Sirdragonx]

When you get the replacement, let me know if your new unit has the same issue or if the new unit still has low volume. From what I am reading it seems to be a problem across all of them.

Sent from my SM-N930T using XDA-Developers mobile app

 

[Elemenopee]

So after 3 days with the new unit, I did not have the same issue. Both speakers and volume work perfectly fine. I spent a bit more time on YouTube, listening to music, and watching Netflix more than usual and everything seems to work fine. Doesn't really matter much now that the recall is in placed.