I beg to differ.. sprint sold 5g phones starting with the S20 and newer are fully compatible with tmb network and use tmb sim etc..
I had a sprint s10 5G when they shut sprints 5g network down lol.. i complained and got some good deals on s20 5g devices which r compatible with tmb network if they upgrade their sim card to a tmb sim which tmb will do for free.
But agreed, having two separate systems is lame.. especially when you go to a tmb store and the reps scared to help you cuz they are new to sprints billing system lol then its down half the time.. then top it off im on a sprint employee plan which confuses them even more lmao. I reported two stores juat yesterday.. one said to come back in a month when hes more comfortable with sprint systems then another said his sprint systems were down.
Sprint used to ha e a terrible unlock process. As a QE for sprints acct services for over 4 years i had to audit reps calls and of course acct servuces being retention device unlock requests was a top call driver since ppl usually unlock their devices to move to another carrier so acct services would handle those.. of course theyd have to find out why and try to "save" them but in the end to unlock i believe timeframe was at least 50 days, acct in good standing (i.e. not past due) and device fully paid off.. they would the create a ticket which would then go to a back office team who would manually go in and unlock the device on the backend.. itd take days sometines weeks if they were backed up.
Right before the merger tho they changed the process.. cas reps had access to their unlock tool where they put the imei in and it checks if device is eligible or not and if so it unlocks it then and there.. if not it will tell them why it cant b unlocked.. wasnt any way to go in on the back end or bypass restrictions.. of course its possible but the back office team that did them all before became the ones who handle escalations when tool didnt do what it was supposed to do.
sprints flex leaae was a joke anyways lol.. ppl could pay on their phone indefinitely and still not own it lmao.. ppl were always mad..
to add, im surprised ur allowed to go in on the back end and unlock tmb devices outside of the requirements lol.. if i tried that on sprint i prolly woulda been fired
If I'm not mistaken, the T-Mobile Network Experience is an OTA update they pushed to devices allowing their Sprint phones to work on the T-Mobile or Sprint network, not be globally carrier unlocked. Therefore, every carrier still locks your device to their network for 45-180 days even if you buy an unlocked phone from the manufacturer. The second you plugin a SIM from any carrier, they lock your device to their network for a period of time. It's in every carriers activation T&C's. I haven't tested it yet but if someone were to migrate their phone completely to the T-Mobile billing system and wait 3 days, I could probably unlock it to allow the phone to work on any carrier network.
All in all, the best solution to Sprint customers being so restricted to such a **** system would be to force them to migrate their entire billing account into T-Mobile's once all lease/financing agreements are paid in full. However, that's not the route they chose.
But hey, I'm just here helping people out.