T-Mobile Visual Voicemail in Google Phone App?

[mexicandroid]

Had anybody successfully gotten the T-Mobile visual voicemail app to work on their G7? I had it working on my pixel and Essential phone without a paid monthly subscription.

I uninstalled the T-Mobile Visual Voicemail app and deleted all data from the Google Phone app but still no tab for the Visual Voicemail app.

Any suggestions? Thanks in advance

 

[Lancerz]

You mean you're trying to get the visual voicemail to show up in the stock phone app without having to use the one from the play store?

Sent from my LM-G710 using Tapatalk

 

[mexicandroid]

You mean you're trying to get the visual voicemail to show up in the stock phone app without having to use the one from the play store?

I have a T-Mobile variant LG G7, I just switched from my Pixel 2L, on that phone I had ba tab for visual voicemail but I didn't have a monthly subscription through TMobile. I downloaded and installed the Google Phone app but I can't get the Visual Voicemail tab. Just wanted to check if it was possible to get it to work. I prefer the Google phone

 

[Lancerz]

I have a T-Mobile variant LG G7, I just switched from my Pixel 2L, on that phone I had ba tab for visual voicemail but I didn't have a monthly subscription through TMobile. I downloaded and installed the Google Phone app but I can't get the Visual Voicemail tab. Just wanted to check if it was possible to get it to work. I prefer the Google phone

Just download the T-mobile visual voicemail from the play store? You don't need a subscription.

 

[mexicandroid]

Actually you get a free 1 month trial and after it's $4 month. In my Pixel 2XL there were no charges but all it was the ability to listen to your voicemail without dialing the voicemail

 

[schwarznavy]

I too could not get it to work in the Google Phone app. However, after installing the T-Mobile Visual Voicemail app, visual voicemail decided to show up inside the LG phone app after a delay (of hours or maybe days). That had me hopeful that it might eventually show up in the Google Phone app, but it never did despite me trying various things like installing/uninstalling T-Mobile Visual voicemail, clearing cache, enabling/disabling visual voicemail, disabling the LG phone app package, etc.

 

[Lancerz]

Actually you get a free 1 month trial and after it's $4 month. In my Pixel 2XL there were no charges but all it was the ability to listen to your voicemail without dialing the voicemail

You're talking about voicemail to text, that requires a subscription. Visual voicemail does not require a subscription, you can listen to all your voicemail within the app for free.

Sent from my LM-G710 using Tapatalk

 

[mexicandroid]

You're talking about voicemail to text, that requires a subscription. Visual voicemail does not require a subscription, you can listen to all your voicemail within the app for free.

Actually on the Google Pixel Visual Voicemail just being able to listen to your messages and deleting without having to dial the voicemail

 

[mmarshin1]

Same Issue

I'm having the same problem - came from a Nexus 5x on T-Mobile where the stock Google phone app had a voicemail tab. After installing the Google Phone app, there's no voicemail tab on the LG G7. Very frustrated.

 

[danag94]

Hey, I work for T-Mobile as a technician (nothing special, for now).

The visual voicemail app is for the free visual voicemail service from T-Mobile. It lets you listen to voicemails from a GUI instead of a calling interface. The premium feature is "voicemail to text".

If you've reinstalled the app, cleared your own cache, etc, then call customer care and let them troubleshoot. You could be missing an account feature or two required for the setup.

For phones that have OEM Visual Voicemail (iPhones, any android with a "voicemail" tab), the app is good for setup, but otherwise is not needed. As long as the account features are good and your phone is in no position to have any bugs around interaction with carrier features, then it should work without a fuss.

---------- Post added at 08:31 PM ---------- Previous post was at 08:28 PM ----------

We have a system and method for dealing with issues where all of the above is correct and done and it's some kind of exception (non-TMO phone we haven't troubleshot this far before), it just takes a few days or longer to interact with the engineers and developers. We can't take logs or reports of any kind, but the information we need is brutally specific.

---------- Post added at 08:31 PM ---------- Previous post was at 08:31 PM ----------

We have a system and method for dealing with issues where all of the above is correct and done and it's some kind of exception (non-TMO phone we haven't troubleshot this far before), it just takes a few days or longer to interact with the engineers and developers. We can't take logs or reports of any kind, but the information we need is brutally specific.

 

[michaelrbanks]

I was poking around a bit yesterday and found that Android disables the VVM tab in the phone if an installed package matches a string in: KEY_CARRIER_VVM_PACKAGE_NAME_STRING. A bit more detective work on my G7 (using Activity Launcher, under com.android.voicemailomtp) shows a grayed-out setting for Visual Voicemail with a note "Carrier VVM App is installed." I don't currently have the T-Mobile app installed, so I'm wondering what it's checking for and if I can override that to get the VVM tab to work in the stock Android Dialer app.

Any advanced users able to walk me through that?

 

[BROKEN1981]

I'm in the same boat. Can anyone help?