TalkMobile bill over charging warning!

[Bigmille]

A quick warning to those with Talk mobile 5Gb monthly plan, I was charged for over £100 and had my Internet cut off.

It turned out to be a system error on their end. Their system some how reduced my plan to 1Gb per month.

The guy at the other end says I'm not the only one with this problem.

I'd advice anyone with the same plan to check their balance to see they are not been overcharged. It's much easier to sort it out BEFORE the Direct Debit goes out.

 

[floatlite]

A quick warning to those with Talk mobile 5Gb monthly plan, I was charged for over £100 and had my Internet cut off.

It turned out to be a system error on their end. Their system some how reduced my plan to 1Gb per month.

The guy at the other end says I'm not the only one with this problem.

I'd advice anyone with the same plan to check their balance to see they are not been overcharged. It's much easier to sort it out BEFORE the Direct Debit goes out.

Good heads up, I just looked at my latest bill, and luckily I mainly used WiFi this month, BUT found on Bill

Bundle Information
Inclusive Date
Allowance used
37.13MB
Allowance Unused
5082.87MB
New Allocation
1024.00MB
Data Avaialable
1024.00MB

So exactly the same as you, I seem to have reduced to 1 GB of data, even although my tarriff is TM Tablet £25 5GB 24M

Sneeky sneeky bar stewards!

thanks

David

 

[andypotts]

is it possible to check usage and balance online???

I cant see any links on the website.

I already had an argument with them but just over £14, CPW did not tell me in store their would be a part-month charge. They did give me a £5 refund....

 

[ukc101]

Second that, how do we find online access to your account?


Sent from my MZ601 using XDA Premium App

 

[ed.dark]

Www.mycarphonewarehouse.com

0800 049 4401

 

[andypotts]

Thank god for this thread!!!

Just registered and logged on to check my account....


Overview of current usage

Inclusive Data - 5MB
Used - 4.73MB
Remaining - 0.26MB

On the front page it shows my tarrif correct as "TM Tablet £25 5GB 24M"

Too bad they are shut now... I feel another argument coming on!!!

 

[Philio25]

I've got the same problem!

Looks like they have only allocated me 1Gb of my 5Gb of data and I've clocked up £60 of unbilled usage and they disconnected me!

At 10p per Mb of data you can clock up the unbilled usage pretty fast too!

Waiting for them to open at 9am to sort it out.

 

[craigcrawford1988]

I got off T-Mobile about a week or two ago when my contract ran out, they are absolutely terrible.

When I first started with them, they were OK. Then it started getting worse, constant dropped connections - then this Orange merger made it even worse, constantly dropping to 2G. Low signal and finding a place to actually phone people or send a text without an error...

I was getting these speeds according to Speedtest (on 3G):
10am
DL: 345kbps
UL: 61kbps
Ping: 131ms

My friend in work was with 3 and was getting synchronous broadband speeds in excess of 1-2mbps at only 100ms ping!

I switched to them on "The One Plan" at a monthly renewal (to ensure I don't have to stay if they start fucking up)

I now get a HSDPA connection ALL the time (unless I'm in the basement in work), I get no problems phoning people or sending texts, and my connection speeds rocketed - as follows:
10am
DL: 4490kbps
UL: 1620kbps
Ping 83ms

Even when I phoned T-Mobile up a few weeks before I bought my contract with Three they were very rude as follows:
Me: Hi, I'd like to cancel my contract please.
TM: Yes, of course can I take your details?
*skip a bit*
TM: OK, we'll get that done for you. But first can I ask why you are cancelling?
Me: Yeah, I can tell you. When I first started with T-Mobile it was great, then you reduced data by half, joined up with Orange and the network got worse and worse. I have a friend in work who gets synchronous data in excess of 1-2mbps, with you I get 300kbps download and around 60kbps upload. Not to mention the constant disconnects and I pay £10 extra to you... for what?
TM: What phone do you have can I ask?
Me: HTC Desire.
TM: It could be a problem with your phone, Mr. Crawford.
Me: No, it's not a problem with my phone - I tried his SIM in my phone.
TM: But I'm telling you Mr. Crawford, it's not a problem with our network.
Me: No, you're not TELLING me anything. How dare you insult my intelligence, there is nothing wrong with my phone. It's your network. Now if you'd kindly stop talking to me and cancel my contract then I'll be happy.
TM: OK, Mr. Crawford - I hope you have a good day.
Me: I hope you don't *hangs up*.

They then sent a text asking for me to complete a survey which I rated horrible and left a comment why.

A few days later they tried to keep me on by offering £5 off my contract, you can guess where I told them to stick it.

TL;DR: T-Mobile are terrible, AVOID AT ALL COSTS.

 

[Philio25]

I got off T-Mobile about a week or two ago when my contract ran out, they are absolutely terrible.

When I first started with them, they were OK. Then it started getting worse, constant dropped connections - then this Orange merger made it even worse, constantly dropping to 2G. Low signal and finding a place to actually phone people or send a text without an error...

I was getting these speeds according to Speedtest (on 3G):
10am
DL: 345kbps
UL: 61kbps
Ping: 131ms

My friend in work was with 3 and was getting synchronous broadband speeds in excess of 1-2mbps at only 100ms ping!

I switched to them on "The One Plan" at a monthly renewal (to ensure I don't have to stay if they start fucking up)

I now get a HSDPA connection ALL the time (unless I'm in the basement in work), I get no problems phoning people or sending texts, and my connection speeds rocketed - as follows:
10am
DL: 4490kbps
UL: 1620kbps
Ping 83ms

Even when I phoned T-Mobile up a few weeks before I bought my contract with Three they were very rude as follows:
Me: Hi, I'd like to cancel my contract please.
TM: Yes, of course can I take your details?
*skip a bit*
TM: OK, we'll get that done for you. But first can I ask why you are cancelling?
Me: Yeah, I can tell you. When I first started with T-Mobile it was great, then you reduced data by half, joined up with Orange and the network got worse and worse. I have a friend in work who gets synchronous data in excess of 1-2mbps, with you I get 300kbps download and around 60kbps upload. Not to mention the constant disconnects and I pay £10 extra to you... for what?
TM: What phone do you have can I ask?
Me: HTC Desire.
TM: It could be a problem with your phone, Mr. Crawford.
Me: No, it's not a problem with my phone - I tried his SIM in my phone.
TM: But I'm telling you Mr. Crawford, it's not a problem with our network.
Me: No, you're not TELLING me anything. How dare you insult my intelligence, there is nothing wrong with my phone. It's your network. Now if you'd kindly stop talking to me and cancel my contract then I'll be happy.
TM: OK, Mr. Crawford - I hope you have a good day.
Me: I hope you don't *hangs up*.

They then sent a text asking for me to complete a survey which I rated horrible and left a comment why.

A few days later they tried to keep me on by offering £5 off my contract, you can guess where I told them to stick it.

TL;DR: T-Mobile are terrible, AVOID AT ALL COSTS.

I agree T-Mobile are awful, however this thread is about TALK Mobile, the Carphone warehouse virtual operator which uses the Vodafone network.

 

[Philio25]

I spoke to a very helpful guy called Craig at Talk Mobile this morning, he said my account was in order, I'd used about 1400Mb of my 5Gb allowance and there were no outstanding charges on my account, although my account had a block on which looked like an error, which he took off.

I mentioned my bill only said I had 1024Mb allowance and that the automated system said I'd clocked up unbilled usage, but he said this was definitely not the case and could be down to a recent system crash causing the error.

Also pointed him in the direction of this thread and he's escalated the issue and also contacting other agents to find out if there are other reports of issues with the Xoom data tariff.

If anyone is still having issues give the freephone number 0800 049 4401 a call and ask for Craig.

 

[craigcrawford1988]

I agree T-Mobile are awful, however this thread is about TALK Mobile, the Carphone warehouse virtual operator which uses the Vodafone network.

Ah, I must have misread when I woke up this morning

 

[ukc101]

Just setup the online account and all looks good for me. Only issue I have is i'm on unlimited plan and they don't log any usage, i'd be interested to know how much i'm using each month. Also if for some reason they chuck in a fair usage policy how can I compare my average usage. Knowing what these networks are like changing TC's mid contact!
Anyone recommend a good app for logging usage?

Sent from my MZ601 using XDA Premium App

 

[ed.dark]

Anyone recommend a good app for logging usage?

Sent from my MZ601 using XDA Premium App

https://market.android.com/details?id=net.rgruet.android.g3watchdog&feature=search_result

 

[ukc101]

Thanks very much, installed!

Sent from my MZ601 using XDA Premium App

 

[Webgirl]

A quick warning to those with Talk mobile 5Gb monthly plan, I was charged for over £100 and had my Internet cut off.

It turned out to be a system error on their end. Their system some how reduced my plan to 1Gb per month.

The guy at the other end says I'm not the only one with this problem.

I'd advice anyone with the same plan to check their balance to see they are not been overcharged. It's much easier to sort it out BEFORE the Direct Debit goes out.[/QUOTE

Hi, this error was caused due to some changes with the billing system. There were a few customers that were affected but the problem has now been fixed. If you do find you have incorrect information on your bill please call 5888 and they will sort it out as quickly as possible.