Question [TB-J706F] pre-installed Netflix app broken and black listed?

[Stremon]

Hi,

I just got the P11 Pro and it comes with pre-installed Netflix app.
Problem is that the app is not working and it also blocks me from getting it from play store...

See here;

Does anybody know how to fix that?
My ROM version is TB-J706F_S620022_210910_ROW

 

[Stremon]

Neverming, I saw TechTablets had the same issue and solved it withthe Netflix apk from apk mirror.
It indeed fixed it for me too!

 

[mardon85]

Uninstall then side load. Although it should be there which is odd.

 

[Stremon]

Uninstall then side load. Although it should be there which is odd.

I can't uninstall, it's seen as a system app (only the disable option is there which doesn't solve anything).
And sideloading is actually crap, as without the link to play store and play protect, it reverts to L3, meaning no HD or HDR.
It feels pretty stupid to have a L1 device and have no L1 app that works on it

 

[CptanPanic]

I can't uninstall, it's seen as a system app (only the disable option is there which doesn't solve anything).
And sideloading is actually crap, as without the link to play store and play protect, it reverts to L3, meaning no HD or HDR.
It feels pretty stupid to have a L1 device and have no L1 app that works on it

Not sure that is true, as I just got my tablet that didn't come with a preloaded Netflix, and wasn't available in the play store, so I sideloaded it, and Netflix still shows as L1, and Full HD.

 

[MrCrayon]

You cannot update Netflix from Playstore because the Device is not certified, you can see that in Play store settings.
You can solve this changing region code, this procedure will force a factory reset and you will lose all data.

1. Open settings app
2. Write on search ####6030#
3. Select a region different from China

After that your tablet will factory reset, your device is going to be certified and you can update Netflix that will have L1.

You'll still be able to receive OTA updates.

 

[MrCrayon]

@CptanPanic if you go in Play store settings does it tell your device is certified?
Can you check which region is set?

You can check the region selected with this code ####5993#

My tablet came with global ROM and Netflix preinstalled, with all same problems as @Stremon

 

[CptanPanic]

@MrCrayon Google Play reports "Device is Certified", where do I type that code to get region? But I would guess it is CN.

 

[MrCrayon]

@MrCrayon where do I type that code to get region? But I would guess it is CN.

In settings, same instructions as in my previous post but use the other code.

What's the version of your ROM?
If your device is certified you should be able to install and update directly from PlayStore.

 

[Stremon]

You cannot update Netflix from Playstore because the Device is not certified, you can see that in Play store settings.
You can solve this changing region code, this procedure will force a factory reset and you will lose all data.

1. Open settings app
2. Write on search ####6030#
3. Select a region different from China

After that your tablet will factory reset, your device is going to be certified and you can update Netflix that will have L1.

You'll still be able to receive OTA updates.

I tried 3 different regions, they all showed up as certified in play protect, they all were L1 in the drm check app, but the Netflix app always sees only L3.
Can you guys tell me what the Netflix app tells you in the "Playback Specification" menu?

 

[MrCrayon]

Can you guys tell me what the Netflix app tells you in the "Playback Specification" menu?

Wow, I guess something happened, I have L3 too in Netflix now!
It was probably a Netflix update that broke it, you might try to install an older version.
I know for sure it was L1 around 10 days ago.


@CptanPanic can you check again if Netflix reports L1 and which version do you have installed?

 

[Stremon]

Wow, I guess something happened, I have L3 too in Netflix now!
It was probably a Netflix update that broke it, you might try to install an older version.
I know for sure it was L1 around 10 days ago.


@CptanPanic can you check again if Netflix reports L1 and which version do you have installed?

Ok so that's normal, I was afraid my tablet had something especially wrong there
Issue is that older versions will most likely fall down to L3 beside it won't be in sync with Play Store anymore.
On a side note Amazon Prime does work perfectly in HDR, and Disney+ works ok as well but only HD, no Dolby Vision.

 

[MrCrayon]

So I tried the previous Netflix version, 8.12.0, still same problem.
I guess Netflix removed the device from their list.

If @CptanPanic Netflix is still L1 I can see a couple of things to check:
Actual model Xiaoxin vs P11
ROM global vs chinese

Mine are
Xiaoxin Pad Pro
TB-J706F_S620022_210910_ROW
and
TB-J706F_S620150_211226_ROW

 

[Stremon]

So I tried the previous Netflix version, 8.12.0, still same problem.
I guess Netflix removed the device from their list.

If @CptanPanic Netflix is still L1 I can see a couple of things to check:
Actual model Xiaoxin vs P11
ROM global vs chinese

Mine are
Xiaoxin Pad Pro
TB-J706F_S620022_210910_ROW
and
TB-J706F_S620150_211226_ROW

Yeah mine is TB-J706F_S620022_210910_ROW too.
I really hope Xiaoxin does something about it.

 

[mardon85]

Yeah mine is TB-J706F_S620022_210910_ROW too.
I really hope Xiaoxin does something about it.

Are you joking.. They can't even fix issues with their core software let alone a streaming app which isn't even used widely in china.

 

[Stremon]

Are you joking.. They can't even fix issues with their core software let alone a streaming app which isn't even used widely in china.

Well... Yeah true haha
Although with the Netflix app I wonder if it had something to do with the fact that it's preinstalled. Maybe if it gets completely removed from the base ROM it would work? Not sure but I do hope.

 

[MrCrayon]

Lenovo Tab P11 Pro is still in the supported tablet list https://help.netflix.com/en/node/23939

So I'm wondering if this is affecting only the Chinese version Xiaoxin Pad Pro or also Lenovo Tab P11 Pro.

 

[CptanPanic]

Yes I have Netflix L1, but have only had tablet for 2 days now, using latest Netflix apk. I have J716F

 

[Stremon]

Yes I have Netflix L1, but have only had tablet for 2 days now, using latest Netflix apk. I have J716F

Yeah not the same model, we are talking about the J706F model here
I guess you are using the Chinese ROM on yours?

 

[Stremon]

I tried uninstall the preloaded app through adb, install different version, but it's a no go. I do believe that Netflix simply blocks any Android tablet with an unauthorized preloaded Netflix app...